Sears Outlet Store

Bait and Switch advertising I purchased a treadmill online from this store that stated it was reconditioned, when you click on the definition reconditioned it stated that "A brand-new, in-box, product that is end-of-stock or discontinued." I sent my father in a law a hour away to pick it up from the storeThe store gave him a floor model that was used and damagedHe was not aware of the condition it should have been in so he took it home to meIn hindsight I should have went with him but I assumed the store would give him the item I purchasedI called the store manager first thing the next morning to discuss the error and he informed me I purchase a floor model based on the number in the bar codeI tried to explain what the website said and he was very rude and unwilling to helpHe told me to call online customer service, who I had already spoken to before I called him (they were the ones who referred me to the store)I called customer service back and they told me I bought a r

I ordered WOD51EC7AB 27" Electric Double Wall Oven w/ SteamClean - Black on Jan 31st,The shipping people were very rude on several occasionsFirst the shipping people called and left a message to call themWhen My wife called they said they would call her back and let her know the day before they would bring itI called to ask it we could set a time that would work for both of us and they guy said like I told your wife we will call youWhen they did call me the guy said that he would be bringing it between 10:and 11:am on Tuesday February 14th and they would call min before drop offWhen I checked my tracking info that morning it said it would be delivered between 10am and 2pm so I called to confirmWhen I told the lady what I was told she said they would never tell me that calling me a liarShe said it would be dropped off between 11:and 1:They never called me and dropped it of at amMy mother in law was there and had them put it in my living roomWhen I got home from work I noticed that the top left side was bent and damaged badlyI have been trying to return it ever sinceI called the number customer service on the 14th of feb to return this Item they told me to wait 3-days and I will get an e-mail for the returnI called again today and they said wait 3-more daysI would like to return this item it is brokenIts seeming to be impossible and has been the worse experience in my life when it comes to ordering something onlineI have never had such horrible shipping Order Id: XXXXXXXXX

Attempted to purchase merchandiseReceived a confirmation # and now told it is not available weeks laternow it is $2000.more if I want to buy it on 9/30/I contacted the store that had the merchandise and they confirmed they did have itSo I called in an order to the service center for a Samsung double oven I provided my credit card number and authorized my bank to process the transactionThe following week I called to inquire about the purchase and that card was not charged and was informed it could take another week or to receive I continued to check my order and never knew that a problem existed The next week I called again and was told the store never received the order and they would process it in the next hours and will receive a call on Monday the 16th I never received a call so I followed up on the 18th and was told I would receive a call Today I received a response by email that my order was not processed and would not be receiving the merchandise

Purchased 12/4/stopped cooling May called repair, different techs later still not fixedlast tech- terrible customer service
First off I am a honest hard working individual with jobs and pay all my billsI have notified Sears repair to report problem1st Tech, seemed to have gone to wrong residence I had appointments that I was later told was cancelled but no one seems to know by who or why2nd tech claimed he could not drive through not even a foot of water3rd Tech ordered part and was waiting for different parts to come in4th techclaimed that the 3rd Tech ordered the wrong parts, which he took and shouldn't have He left without notifying me of the issues he had, no one contacted me with any details of my repair or replacement status as of today, which I called and was informed of the Techs notes 4th tech claimed my fridge was roach infested(BIG LIE) I have other techs that have came to my home and never complained now I may have a few I do liv

I would like to get the refund for the delivery fee and tax for the item I have never received
I ordered a dishwasher via Sears Outlet website The first time, my order did not go through and I did not get to the purchase confirmation page at all and the website told me that the item was not available I ordered the different dishwasherThen I received the two confirmation emails later I contacted the customer service and they refunded me the dishwasher, but not delivery fee and tax

they owe me an rebate on my washer and dyer #XXXXXXXXX tracking numberive been arguing with them for months
they keep telling me everything is fixed and I should be getting my rewardbut nothing ever gets heretrackind number XXXXXXXXXphone XXXXXXXXXXX

Purchased defective Fridge which Sears refuses to exchange or refund money
on 10/03/I purchased a Whirl Pool new fridge from Sears Collin Creek Mall Plano Texas That was delivered on 10th of Oct
On 11/13/I called Sears that the new fridge insulation is defective and leaks cooling airOne week later Whirl Pool technician arrives at my home tried to put some silicon RTV but failed to seal the leakHe advise to call Sears and have this replaced
I called Sears they provided me a replacement fridge delivery date of Nov once the delivery date passed I called Sears they apologize for not calling and telling me that the new fridge is not available and give me new date of DecOn this date they says the replacement fridge is on back order therefore go to Sears store and pick a new oneI went to Sears but could not find a suitable replacement, asked for a refund which store manager agreed but later got a call from Sears that no refund but will replace the defect

Attempted to purchase merchandiseReceived a confirmation # and now told it is not available weeks laternow it is $2000.more if I want to buy it
on 9/30/I contacted the store that had the merchandise and they confirmed they did have itSo I called in an order to the service center for a Samsung double oven I provided my credit card number and authorized my bank to process the transactionThe following week I called to inquire about the purchase and that card was not charged and was informed it could take another week or to receive I continued to check my order and never knew that a problem existed The next week I called again and was told the store never received the order and they would process it in the next hours and will receive a call on Monday the 16th I never received a call so I followed up on the 18th and was told I would receive a call Today I received a response by email that my order was not processed and would not be receiving the merchandise

Bait and Switch advertising
I purchased a treadmill online from this store that stated it was reconditioned, when you click on the definition reconditioned it stated that "A brand-new, in-box, product that is end-of-stock or discontinued." I sent my father in a law a hour away to pick it up from the storeThe store gave him a floor model that was used and damagedHe was not aware of the condition it should have been in so he took it home to meIn hindsight I should have went with him but I assumed the store would give him the item I purchasedI called the store manager first thing the next morning to discuss the error and he informed me I purchase a floor model based on the number in the bar codeI tried to explain what the website said and he was very rude and unwilling to helpHe told me to call online customer service, who I had already spoken to before I called him (they were the ones who referred me to the store)I called customer service back and they told me I bought a r

Purchased a Ge washer machine came in the Morrow GaStore The young lady state all appliances are new and the store was a scratch and dent store.b
I purchased a Ge washer that only had a couple straches no dentGot it home and it didn't work at all It fill with water and didn't drain or washCall store and they laughed at me and said we usually tell people not buy Ge washer and he stated
stated one had just been returned the day beforeTold me return the next day for my money backGet there next day and they I have to wait till they make a Dell come back at 6pm and I did come back 2pm,430pm,and sitting waiting on them now to pay me .This washer has water all over my down stairs floor They wouldn't come get the washer .I loaded in my truck More water wasted out of machine in my carPurchased 11/13/returned 11/14/the machinePaid cash and they claim don't have enough to refund me

The service this business provided is disgustingitem not as described, delivery took forever, floor and walls are scratched
I orderd an item as they described on the their site with cosmetic minor defects on the surfaceI was supposed to receive it within weeksThe item came weeks laterInstead of within hours of the time slot they provided it came hours afterThe condition of the item was awfulI have a video and picturesIt was a used dirty with parts falling off and missing itemI refused itthey did come back few days later to pick it up and issued a refundBut they didnt issue a 22$ refund for the parts orderd that came separately that I gave them backThey also scratched my walls, floor and the door while delivering/picking upI want them to pay for the scratches and refund me in fullIn overall bad bad bad businessi advise everyone to stay away from sears outlet

I made several purchase and was supposed to have interest free - they are screwing me with the interest I plan on filing all types of complaints
I want the interest free as advertised I will spend time just filing complaints to waste their time as they are cooks !

I ordered WOD51EC7AB 27" Electric Double Wall Oven w/ SteamClean - Black on Jan 31st,The shipping people were very rude on several occasionsFirst the shipping people called and left a message to call themWhen My wife called they said they would call her back and let her know the day before they would bring itI called to ask it we could set a time that would work for both of us and they guy said like I told your wife we will call youWhen they did call me the guy said that he would be bringing it between 10:and 11:am on Tuesday February 14th and they would call min before drop offWhen I checked my tracking info that morning it said it would be delivered between 10am and 2pm so I called to confirmWhen I told the lady what I was told she said they would never tell me that calling me a liarShe said it would be dropped off between 11:and 1:They never called me and dropped it of at amMy mother in law was there and had them put it in my living roomWhen I got home from work I noticed that the top left side was bent and damaged badlyI have been trying to return it ever sinceI called the number customer service on the 14th of feb to return this Item they told me to wait 3-days and I will get an e-mail for the returnI called again today and they said wait 3-more daysI would like to return this item it is brokenIts seeming to be impossible and has been the worse experience in my life when it comes to ordering something onlineI have never had such horrible shipping
Order Id: XXXXXXXXX

Refrigerator refused due to wrong size, not a final sale and refund has been denied I never received my merchandise
Refrigerator arrived different than what I purchased so I refused due to wring size I have the signed Freight receipt that I refused delivery I have no refrigerator and need my $refunded -- it was not a final sale and I need my money back