Initial Business Response /* (1000, 10, 2014/03/19) */
Good afternoon, this message is in response to the claim sent by *** *** towards McCurley's Floor CenterWe had already scheduled a new consultation at the time of the claim; at this consultation we offered the customer either a
refund or to redo the work, whichever was preferredWe waited to hear back and eventually did and this matter is now settled
Thank you,
***
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 12, 2014/03/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did provide a refund but it was NOT for the full amount as it would seem from their responseWe would be happier with a full refund
Final Business Response /* (4000, 14, 2014/03/31) */
3/31/
This matter has been settled satisfactorily with a signed agreement and refund in the amount the customer requestedA full refund would not be valid since there were other goods and services performed that were done fine and do not need to be refundedWe offered to perform the repair, an approximate $value; the customer instead asked for a $refundIn view of customer satisfaction we agreed to the $refund and now consider this matter settled, thank you
Initial Business Response /* (1000, 8, 2014/03/04) */
Good afternoon, this is in response to the complaint filed against McCurley's Floor Center, thank you for offering the chance to respond. The customer ordered a small area rug and the contract specifically stated that there were no...
returns, refunds or cancellations. After she took the rug she complained that the rug didn't stay flat. The rug had been made by a separate shop and we contacted them and they said this might be normal because the carpet was rolled and takes time to flatten out. She did not want to wait however so we picked up the carpet to send for inspection, which takes some time. She again did not want to wait so even though the contract says no refunds, in view of customer satisfaction we refunded all of her money and took the loss. This matter is now settled and we would appreciate the complaint being removed. Please let us know by calling XXX-XXX-XXXX or email [redacted]@macfloors.com. Thank you very much, [redacted].
Initial Business Response /* (1000, 10, 2014/03/19) */
Good afternoon, this message is in response to the claim sent by *** *** towards McCurley's Floor CenterWe had already scheduled a new consultation at the time of the claim; at this consultation we offered the customer either a
refund or to redo the work, whichever was preferredWe waited to hear back and eventually did and this matter is now settled
Thank you,
***
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 12, 2014/03/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did provide a refund but it was NOT for the full amount as it would seem from their responseWe would be happier with a full refund
Final Business Response /* (4000, 14, 2014/03/31) */
3/31/
This matter has been settled satisfactorily with a signed agreement and refund in the amount the customer requestedA full refund would not be valid since there were other goods and services performed that were done fine and do not need to be refundedWe offered to perform the repair, an approximate $value; the customer instead asked for a $refundIn view of customer satisfaction we agreed to the $refund and now consider this matter settled, thank you
Initial Business Response /* (1000, 8, 2014/03/04) */
Good afternoon, this is in response to the complaint filed against McCurley's Floor Center, thank you for offering the chance to respond. The customer ordered a small area rug and the contract specifically stated that there were no...
returns, refunds or cancellations. After she took the rug she complained that the rug didn't stay flat. The rug had been made by a separate shop and we contacted them and they said this might be normal because the carpet was rolled and takes time to flatten out. She did not want to wait however so we picked up the carpet to send for inspection, which takes some time. She again did not want to wait so even though the contract says no refunds, in view of customer satisfaction we refunded all of her money and took the loss. This matter is now settled and we would appreciate the complaint being removed. Please let us know by calling XXX-XXX-XXXX or email [redacted]@macfloors.com. Thank you very much, [redacted].