Sears Siding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11452410, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Mr F* is not acting honorablyIn fact, this is nothing short of a corruptMr F* will fill the open space with another event and collect twice as much rentThat is immoralConsidering only our canceled event, he has no labor costs, no food or drink costs, no need to pay any staff for our eventHis only potential loss is the loss of the physical space rent, which is much much less than $16,009.37, but with a little work on his part he will re-rent the spaceHe is refusing to do his jobHe is refusing to be fair and reasonableHis actions reflect poorly on New Orleans as a community, and more poorly on Maison DuPuyFurthermore, I have no contractual agreement with Maison DuPuyHe should immediately refund the entire $16,to me now and I expect this immediately.
Regards,
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In December of 2014 the Maison Dupuy Hotel sent a contract to hold banquet and reception space, along with guest rooms, for the wedding and reception of Ms. [redacted]. The date of the event was to be may 29, 2016. Ms. [redacted], the bride, signed and returned the contract to us on January 14,...

2015. We have been holding our venue space and the contracted number of guest rooms out of inventory for 16 months, protecting the space, as per the contract, for Ms. [redacted]'s wedding events. The terms of the contract clearly require two advance deposits with the final payment due prior to the event. [redacted], father of the bride, then completed, signed and sent to us the Authorization to Charge Credit Card form, which authorized the hotel to charge his credit card as per the terms of the contract. To date, we have charged his card, with his written authorization, and per the contract signed by his daughter, in the amount of $16,009.37. The terms of the contract clearly state that should the event be cancelled within 30 days of the scheduled function, the client will forfeit not only the advance deposits, but will also be required to pay the hotel the final payment due. Because of the emotional impact of the situation on the [redacted] family, we have decided not to collect the final payment which we are due. However, since we have turned down numerous other requests for our banquet/event space on May 29, 2016 and, as a result, forfeited revenue, we will not refund the advance deposits. The contract clearly stipulates what the cancellation provisions will be. Dr. [redacted] knew the terms of the contract. He authorized us to charge his credit card in the amount of $16,009.37, and we are honoring the terms of the contract, and are acting generously and sympathetically by not collecting the final payment.Dr. [redacted] continues to send angry emails to me and to our staff. While I understand the emotional upheaval that he and his family are experiencing, I know that I and the Maison Dupuy are acting honorably in this matter and are doing the right thing. Our hotel has operated in New Orleans for over 42 years. Our reputation is excellent among locals and visitors alike. We have earned this reputation by always acting with honesty and integrity and we will continue to do so. If you would like me to mail to you a copy of the signed contract and the signed credit card authorization form, I am happy to do so.I can be contacted by email or by phone at [redacted]Steve F[redacted], General Manager, Maison Dupuy Hotel