Seaside Automotive

Revdex.com: I, [redacted] , was told by Steve C [redacted] at Seaside Automotive, that our vehicle could be scheduled from Monday, October through Tuesday, October 4, for them to attempt to fix their workI was also told it would be needed for an undetermined amount of time if they needed more timeMy wife called Steve C [redacted] due to the scheduling of serviceThis vehicle is driven by her almost exclusivelyThe loss of use has an impact on our schedule and workAt this point we had already brought it to Seaside Automotive three separate times for this claim ticket, and one of these times it was kept overnight and through two business days In addition to scheduling, my wife needed to report information relative to the air conditioning operation failureI was sitting near my wife during the conversation, where my wife was repeatedly interrupted to the point that she was unable to speakSteve refused her input, ending the call at which time she stated that she would be filing a complaint which is appropriate and necessary at this pointThe call lasted approximately five minutes Steve’s father passing is not relevant to the service for which we paid $1, We have made three separate trips for this service, which includes trips for errors on behalf of Seaside AutomotiveOur business has been treated in an unprofessional mannerThe work has been sloppyHardware has been left unfastenedThe work was unsuccessfulWe have had the loss of use of our vehicle on multiple occasions We will accept Steve C***’s proposal for one final attempt to complete the job, at which point, if unsuccessful, we will need to have our money refunded so that it can be successfully completed elsewhere We need a definitive amount of time that we will have the loss of use of our vehicle, as requested, for Seaside Automotive to complete the job contracted and paid for If it will be needed more than one business day, we will need a car rental at the expense of Seaside Automotive We will deliver our vehicle on Monday, October on or before 8:am and return at the close of business that day, providing it works with Seaside Automotive’s schedule We require a phone call by 4:pm if they will be unable to complete the job that day, at which time we will need a rental car arrangement I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Customer came into our shop with an Evaporator LeakThey requested that we replace the Evaporatorand Heater Core, also service the HVAC system, which is an hour jobWe did recieve their vehicle on08/17/and they picked it up on 08/18/Enclosed is a copy of the invoiceWe do ask, on a job thissize, that the customer return for a check upWhen the customer returned on 08/23/16, our businesswas closed due to Steve's Dad had unexpectedly passed away and the furneral service was on 08/23/16.On 08/25/the Customer brought their car back in, Steve was still out on family matters.The Customer brought a few items to our Technician's attention.# The Hood being misaligned: The hood was never removed.# Exterior vent was loose: Due to a screw that was not aligned with nut plate, which he did address.# The air conditioner made hissing sounds: This was never brought to my attention when I returned.# Electrical connection was loose and hanging from the bottom of the Dash: The DLC connector cameloose from its bracketwhich he snapped back into place.As far as the Air Conditioner making hissing sounds, if I had been here, I would have addressed itsooner than laterThat Is not an acceptable noise and I am the quaJity control for all vehicles oncompletion and I am sure the few things they found I would have caught before the vehicle wasreleased.On 09/21/16, I received a call from [redacted] stating the Air Conditioning was making a clicking and hissingnoiseI was unaware of any hissing noises and the clicking noise has apparenty evoled over severalweeks laterDuring the call on the 09/21/I set up an appointment for og/26/16, but then hechanged It to 10/03/I told him I was not sure what the problem was until we could look at itYes,we do guarantee/warranty all of our workI then got a phone call minutes later from his wifeShewas not happy that she would have to leave her van againThe conversation got heated, I asked if Icould speak with her husband and that Is when she told me she would take me to court and tum mein to Revdex.comWe still have the appointment set for 10/03/16, they never cancelled thatHowever, sincewe recieved this complaint letter, I am assuming they will not be keeping that appointment?Although I really wish they would reconsiderWe have been In business since We care aboutall our Customers and the work we doWith my absense during that time I apologize that anyinconvience to our Customer and we are willing to check out the vehicle to see what needs to bedone to resolve this.Sincerely,Steve C***

Revdex.com:
I, [redacted], was told by Steve C[redacted] at Seaside Automotive, that our vehicle could be scheduled from Monday, October 3 through Tuesday, October 4, for them to attempt to fix their work. I was also told it would be needed for an undetermined amount of time if they needed more time. My wife called Steve C[redacted] due to the scheduling of service. This vehicle is driven by her almost exclusively. The loss of use has an impact on our schedule and work. At this point we had already brought it to Seaside Automotive three separate times for this claim ticket, and one of these times it was kept overnight and through two business days.
In addition to scheduling, my wife needed to report information relative to the air conditioning operation failure. I was sitting near my wife during the conversation, where my wife was repeatedly interrupted to the point that she was unable to speak. Steve refused her input, ending the call at which time she stated that she would be filing a complaint which is appropriate and necessary at this point. The call lasted approximately five minutes.
Steve’s father passing is not relevant to the service for which we paid $1,501.53.  We have made three separate trips for this service, which includes trips for errors on behalf of Seaside Automotive. Our business has been treated in an unprofessional manner. The work has been sloppy. Hardware has been left unfastened. The work was unsuccessful. We have had the loss of use of our vehicle on multiple occasions.
We will accept Steve C[redacted]’s proposal for one final attempt to complete the job, at which point, if unsuccessful, we will need to have our money refunded so that it can be successfully completed elsewhere.
               We need a definitive amount of time that we will have the loss of use of our vehicle, as requested, for Seaside Automotive to complete the job contracted and paid for.  If it will be needed more than one business day, we will need a car rental at the expense of Seaside Automotive.                We will deliver our vehicle on Monday, October 10 on or before 8:00 am and return at the close of business that day, providing it works with Seaside Automotive’s schedule.  We require a phone call by 4:30 pm if they will be unable to complete the job that day, at which time we will need a rental car arrangement.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Customer came into our shop with an Evaporator Leak. They requested that we replace the Evaporatorand Heater Core, also service the HVAC system, which is an 11 hour job. We did recieve their vehicle on08/17/16 and they picked it up on 08/18/16. Enclosed is a copy of the invoice. We do ask, on a job...

thissize, that the customer return for a check up. When the customer returned on 08/23/16, our businesswas closed due to Steve's Dad had unexpectedly passed away and the furneral service was on 08/23/16.On 08/25/16 the Customer brought their car back in, Steve was still out on family matters.The Customer brought a few items to our Technician's attention.# 1 The Hood being misaligned: The hood was never removed.# 2 Exterior vent was loose: Due to a screw that was not aligned with nut plate, which he did address.# 3 The air conditioner made hissing sounds: This was never brought to my attention when I returned.# 4 Electrical connection was loose and hanging from the bottom of the Dash: The DLC connector cameloose from its bracket. which he snapped back into place.As far as the Air Conditioner making hissing sounds, if I had been here, I would have addressed itsooner than later. That Is not an acceptable noise and I am the quaJity control for all vehicles oncompletion and I am sure the few things they found I would have caught before the vehicle wasreleased.On 09/21/16, I received a call from [redacted] stating the Air Conditioning was making a clicking and hissingnoise. I was unaware of any hissing noises and the clicking noise has apparenty evoled over severalweeks later. During the call on the 09/21/16 I set up an appointment for og/26/16, but then hechanged It to 10/03/16. I told him I was not sure what the problem was until we could look at it. Yes,we do guarantee/warranty all of our work. I then got a phone call minutes later from his wife. Shewas not happy that she would have to leave her van again. The conversation got heated, I asked if Icould speak with her husband and that Is when she told me she would take me to court and tum mein to Revdex.com. We still have the appointment set for 10/03/16, they never cancelled that. However, sincewe recieved this complaint letter, I am assuming they will not be keeping that appointment?Although I really wish they would reconsider. We have been In business since 2000. We care aboutall our Customers and the work we do. With my absense during that time I apologize that anyinconvience to our Customer and we are willing to check out the vehicle to see what needs to bedone to resolve this.Sincerely,Steve C[redacted]