Seaside Smiles, LLC

I'm Sorry the Customer feels that we should sell him a complete kit for the price of a handlebar only We have Reached out to the customer and told him all this and he prefers to bad mouth us on the phone and call us names We don't do business like that His wife is the one who stated that she would call us back to let us know if the husband wants the complete kit at that price or not Good Luck To the Customer

My name is [redacted] and I am the customer service manager for Hill Country Custom Cycles.This customer purchased a complete handlebar kit plug and play With heated grips installed for a Cvo modelWe got a phone call after they received the kit about the handlebar kit and stating they were not going to be installing it for this motorcycle anymore and wanted it to be installed on a Electra Glide When the customer called in and said he wanted to exchange it out he did not mention to us that theclutch safety switch was backward for the function So we provided the customer with an RA # to send the kit back All our pre-wired handlebar kits are a labor package and built when ordered Once we received the kit back we called the customer to get payment for the labor fee to re-built it to be a plug and play kit for the other motorcycle as well as asked him if he was using heated grips and he stated no he wasn't Both year and model motorcycles use different heated grip wiring as well Since the customer was not using heated grips either way the grips that were installed had to be removed and taken out due to them not being the correct grips for the correct connectors for the other bike they changed to do the install on We charged them a labor fee to rebuild them with out the heated grips and to ship them back out to them.Turns out after the process we have been speaking with different people about the order 1st customer was the father who owned the Cvo model and the 2nd was the son who owned the Electra glide.The father spoken with [redacted] over the phone prior to the son calling in and discussing about the clutch safety switch function being backward"no notes or actions were taken since he stated that he wants to go ahead and install it on his sons bike" so we waited to hear back from the customer We received a call from the son who stated that he needed the RA # to send it back to be rebuilt and shipped out to them.he agreed on paying the labor fee and shipping since it had to be rebuilt and the heated grips were to be removed since they were not the correct grips he needs for his motorcycle set up The father called back and was upset due to them having to pay to be rebuild when the clutch safety switch was backwards We took the handlebar kit back and customer was refunded[redacted]

I'm Sorry the Customer feels that we should sell him a complete kit for the price of a handlebar only.  We have Reached out to the customer and told him all this and he prefers to bad mouth us on the phone and call us names.  We don't do business like that.  His wife is the one who stated that she would call us back to let us know if the husband wants the complete kit at that price or not.  Good Luck To the Customer

Complaint: [redacted]
I am rejecting this response because: Hillcountry Custums keeps constantly stating that I ordered and purchased handlebars only. The product that I ordered and have pictures and confirmation numbers of a complete handlebar kit which they had priced at $200 on their website which I clicked purchase button.  There was no mistake in what I was wanting and they excepted payment for the complete kit not handlebars only. If Hillcountry Custums website had made an error that is their fault not mine. Theyexcepted payment in full and I have confirmation numbers  proving that I ordered and paid for a complete handlebar kit . They took the money from my checking account which I have confirmation numbers for a complete handlebar kit .  I have emails saved back-and-forth between hill country customs manager [redacted] and I with no bad mouthing from my side !  If in fact their website made an error that is their error not mine !  Hillcountry Custums has had $234 of my money for almost 3 months now ! They filled my order, shipped it to me, and after the shipment reaching my hometown had it returned back to them ! I have photos of all transactions confirmation numbers shipping and receiving throughout the entire process .I have also saved all emails between Hillcountry Custums and myself.  ..       
Regards,
[redacted]

Ok, I do Remember This customer,  When he placed the order our Web master was uploading new data and price sheets on the website.  The website is a New platform as well,  During the time of Adjustment of the Data and price sheets there was some type of glitch that we were un able to...

verify how or why it happened.  During this time the customer purchased kit that was the handlebars only, The title stated a complete handlebar kit however the sku for that particular listing was bars only.  Our web master was not able to determine how the customer was able to place that order due to the listings being takin down.   The handlebar kit the customer was wanting was a $1200 Kit and he was expecting us to sell it for the couple hundred paid for the bars only.Thanks

My name is [redacted] and I am the customer service manager for Hill Country Custom Cycles.This customer purchased a complete handlebar kit plug and play With heated grips installed for a 2010 Cvo model. We got a phone call after they received the kit about the handlebar kit and stating they were...

not going to be installing it for this motorcycle anymore and wanted it to be installed on a 2012 Electra Glide.  When the customer called in and said he wanted to exchange it out he did not mention to us that theclutch safety switch was backward for the function.  So we provided the customer with an RA # to send the kit back.  All our pre-wired handlebar kits are a labor package and built when ordered.  Once we received the kit back we called the customer to get payment for the labor fee to re-built it to be a plug and play kit for the other motorcycle as well as asked him if he was using heated grips and he stated no he wasn't.  Both year and model motorcycles use different heated grip wiring as well.  Since the customer was not using heated grips either way the grips that were installed had to be removed and taken out due to them not being the correct grips for the correct connectors for the other bike they changed to do the install on.  We charged them a labor fee to rebuild them with out the heated grips and to ship them back out to them.Turns out after the process we have been speaking with 2 different people about the order.  1st customer was the father who owned the 2010 Cvo model and the 2nd was the son who owned the 2012 Electra glide.The father spoken with [redacted] over the phone prior to the son calling in and discussing about the clutch safety switch function being backward. "no notes or actions were taken since he stated that he wants to go ahead and install it on his sons bike" so we waited to hear back from the customer.  We received a call from the son who stated that he needed the RA # to send it back to be rebuilt and shipped out to them.he agreed on paying the labor fee and shipping since it had to be rebuilt and the heated grips were to be removed since they were not the correct grips he needs for his motorcycle set up.  The father called back and was upset due to them having to pay to be rebuild when the clutch safety switch was backwards.  We took the handlebar kit back and customer was refunded.[redacted]