Seasonal Specialties Company

The first communication that we received from [redacted] was via email on Sunday December She explained that the tree she purchased from Target did not have a stand with it in the boxWe responded back to her requesting additional information about her treeWe shipped a tree stand via Fed Ex on December Per the Fed Ex tracking number it was delivered to [redacted] on Wednesday December at 3:pmProcessing and shipping the order out within business days is well within our guidelines of servicesUnfortunately we cannot speak for the days that it took Fed Ex to deliver the stand Thank you, Heidi [redacted] Customer Service Manager Seasonal Specialties, LLC ###-###-#### (Main) ###-###-#### (Direct) ###-###-#### (Fax)

The first communication that we received from [redacted] was via email on Sunday December 3. She explained that the tree she purchased from Target did not have a stand with it in the box. We responded back to her requesting additional information about her tree. We shipped a tree stand via...

Fed Ex on December 7. Per the Fed Ex tracking number it was delivered to [redacted] on Wednesday December 13 at 3:17 pm. Processing and shipping the order out within 4 business days is well within our guidelines of services. Unfortunately we cannot speak for the 6 days that it took Fed Ex to deliver the stand.     Thank you,     Heidi [redacted] Customer Service Manager Seasonal Specialties, LLC ###-###-#### (Main) ###-###-#### (Direct) ###-###-#### (Fax)