[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, I have no problem for owner of seasonalworld calling me allthough he has ever attempted too to try to resolve this matter as to balance it was only dollars which a had allready told them once pool passes insepction by township I would pay but owner can call me at cell phone at [redacted] anytime if he so chooses to [redacted]
Complaint: [redacted] I am rejecting this response because: My lack of patience was a direct result of being told, prior to finishing my reason for being there, the store would not fix, repair, look at, return or replace any item after ChristmasNor was there any male there that I spoke to Who said, when I called, HE would look at it and repair if possibleI was shocked how the representative had her "story" ready I guess they use it often I would have loved to have the products fixed, that was my initial intention For Christmas World to put their product's not working, or the rudeness of their representative on the consumer is laughableI purchased the items as I wanted them IF ONLY they had offered to look at and SEE if it was an easy repair, they would have had another satisfied customer They are disingenuous and more proof of their unethical behavior I hope the product I paid for, and now Christmas World has, and taken the time to fix, which was a bulb I hope they do not resell it again for an additional profit and have the decency to donate it to someone who could enjoy it and perhaps not able to afford it If your representative would have even had a second of concern, customer consideration or just basic politeness, this could have been avoided The bulb would have been replaced and "who" knows what's wrong with the projector May be an easy fix as well Like I said we spent over $and its not the first time, just the first time, we had an issueWe will never shop there again and will be sure to share our Christmas tale with all I may also contact my credit card company Regards, [redacted]
Please take notice that this written correspondence has been composed as a response to Complaint ID [redacted] that was received by Seasonal World on September 9, in reference to [redacted] of [redacted] Seasonal World’s service department was advised of [redacted] concerns on September 8, around 12:55PMUpon the service department taking the call, it was concluded that his concerns would be voiced to people familiar with his swimming pool installation and someone would be in contact within the next 24-hours to discuss his concerns further Seasonal World then received notice of the same concerns in the form of this complaint [redacted] gave no time for Seasonal World to react and/or investigate his concernsFrom September 9, on Seasonal World attempted to contact [redacted] via phone to arrange for site visit to review his concernsMultiple calls were made and finally on Saturday, September 13, - [redacted] advised of times and dates he would be available for a site visitSeasonal World will be visiting with [redacted] on September 21, to review his concerns, determine the validity and offer solutions as a result to the situationAgain, Seasonal World had not time to react to [redacted] original call as this complaint was filed less than hours after his callAlthough this does not seem fair to Seasonal World as the business, we will review this further upon the site visit being performed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, I have no problem for owner of seasonalworld calling me allthough he has ever attempted too to try to resolve this matter as to balance it was only dollars which a had allready told them once pool passes insepction by township I would pay but owner can call me at cell phone at [redacted] anytime if he so chooses to [redacted]
Complaint: [redacted] I am rejecting this response because: My lack of patience was a direct result of being told, prior to finishing my reason for being there, the store would not fix, repair, look at, return or replace any item after ChristmasNor was there any male there that I spoke to Who said, when I called, HE would look at it and repair if possibleI was shocked how the representative had her "story" ready I guess they use it often I would have loved to have the products fixed, that was my initial intention For Christmas World to put their product's not working, or the rudeness of their representative on the consumer is laughableI purchased the items as I wanted them IF ONLY they had offered to look at and SEE if it was an easy repair, they would have had another satisfied customer They are disingenuous and more proof of their unethical behavior I hope the product I paid for, and now Christmas World has, and taken the time to fix, which was a bulb I hope they do not resell it again for an additional profit and have the decency to donate it to someone who could enjoy it and perhaps not able to afford it If your representative would have even had a second of concern, customer consideration or just basic politeness, this could have been avoided The bulb would have been replaced and "who" knows what's wrong with the projector May be an easy fix as well Like I said we spent over $and its not the first time, just the first time, we had an issueWe will never shop there again and will be sure to share our Christmas tale with all I may also contact my credit card company Regards, [redacted]
Please take notice that this written correspondence has been composed as a response to Complaint ID [redacted] that was received by Seasonal World on September 9, in reference to [redacted] of [redacted] Seasonal World’s service department was advised of [redacted] concerns on September 8, around 12:55PMUpon the service department taking the call, it was concluded that his concerns would be voiced to people familiar with his swimming pool installation and someone would be in contact within the next 24-hours to discuss his concerns further Seasonal World then received notice of the same concerns in the form of this complaint [redacted] gave no time for Seasonal World to react and/or investigate his concernsFrom September 9, on Seasonal World attempted to contact [redacted] via phone to arrange for site visit to review his concernsMultiple calls were made and finally on Saturday, September 13, - [redacted] advised of times and dates he would be available for a site visitSeasonal World will be visiting with [redacted] on September 21, to review his concerns, determine the validity and offer solutions as a result to the situationAgain, Seasonal World had not time to react to [redacted] original call as this complaint was filed less than hours after his callAlthough this does not seem fair to Seasonal World as the business, we will review this further upon the site visit being performed