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To: Revdex.com Re: Complaint # 10823385 To Whom It May Concern, This is in response to the apparent [redacted] listing scam. As a small, family run property management company, the staff at SEASONS Properties, LLC are distraught and angry that someone has been scammed. We take great care and...

pride in trying to give each of our rental guests the best level of service possible. Unfortunately, scams like this do plague the vacation rental industry - simply Google [redacted] and [redacted] scams and there are many examples. The rip-off comes when the potential renters are convinced by the fraud to wire money or send a cashier’s check. We are fortunate that in three years of business we have not had any renters lose money to such a scam. However, just to be certain, our terms insist that people pay for their stay with SEASONS by secure credit card transaction or a personal check written to SEASONS, and not by cashier’s check or wire transfer. We also recommend that if there are any questions that people reach us at our business telephone number. Here are the facts of the matter: 1) SEASONS does list the property in question through [redacted] and on our website. 2) We have not had any previous scamming incidents with this [redacted] property. 3) Our first indication of the problem was when we received a message through [redacted] the night before the renters arrived, asking for access codes to the property. We contacted them immediately. Unfortunately, there was no record of their reservation in our system, no history of correspondence, and no money had been sent to SEASONS to pay for their stay. 4) We are sickened that someone would prey on our potential renters. We have tried our best to ascertain the details and recommend recourse through [redacted]. 5) SEASONS, although greatly troubled by the scam, is not culpable or liable. We have no connection to the scam other than the fact that we represent the property in question and list it through [redacted]. The scam did not come in through our website or our office. 6) Again, our hearts go out to the victims of this scam. We share their feelings of misery in their loss of funds. We are happy to hear that [redacted] has offered some compensation. We will redouble our efforts to insist that our renters use a secure payment method to keep this from happening in the future. Sincerely, SEASONS Fine Properties, LLC

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Address: 6040 N. Government Way #304, Coeur d'Alene, Idaho, United States, 83815

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