In response to the complaint, Seasons Hospice is sending Ms [redacted] a summary of our findings and reimbursement for medications paid out of pocket today, 6/30/Because the authorization for release of information was not completed to provide investigation details to the Revdex.com, we are unable to disclose the information directly to your organization [redacted] Director of Business Operations Seasons Hospice & Palliative Care of WisconsinWWashington St., West Allis WI Office: 414-203-| Fax: 414-203-Direct: 414-454-|Confidential Fax: 414-454-
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Now that Seasons Hospice is finally starting to work with me, I accept their offerI would also like them to 're send me the investigation form to be signed and returned to themOnce the investigation has been completed and I have the results in hand, along with the$they owe me, I will consider the claim closedThey must also not keep contacting meI'm trying to forget what happened
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I requested reimbursement for the morphine that my sister picked up at our local pharmacy on four separate occasionsI requested this by asking the nurse, Jeanine and was ignored each and every timeMy mom's insurance company paid $17.20, while my sister and I kicked in another $We were never reimbursedI will never forgive or forget the autopsy incident and *** maiden name was also spelled incorrectly on the death certificateI don't know if this will ever have any legal significanceIt had betterI also thought I made it clear that I didn't want any further contact with Seasons and I got yet another call last week about grief counselingI'm trying so hard to forget what happenedThere's no form attachedWhere is it?
We are responding to the complaint letter dated April 23, by *** ** ***. We appreciate the additional time
you provided to respond to this complaint. Unfortunately, federal and state law prohibit us from discussing or disclosing patient health information without authorization from the patient or legal representative. We understand Ms*** is the legal representative for the patient related to this complaint. If Ms*** completes the attached authorization, we will be able to provide a more detailed response to this allegation.
Because of the legal limitations on patient-specific information, we are providing a summary of our processes that would typically be followed in cases such as those addressed in Ms*** complaint. When a patient and family choose to receive hospice services, our staff explains to them the nature and scope of hospice services. Patients or their legal representatives sign several documents acknowledging their understanding of the nature and scope of hospice services before the patient can be admitted to our care
Most hospice services are provided in the patient’s private home and include services that are medically necessary for the palliation and management of the patient’s terminal illness. Such services include periodic skilled nursing visits as well as 24-hour on-call services for symptom management. Hospice is not a custodial benefit, so the patient’s family continues to provide some home care-type services. We often provide home health aide services to patients when such services are medically necessary to help the family provide these services on an intermittent basis. At times, patients choose hospice late in life and pass away before they are able to take full advantage of this type of service
Our hospice covers medications that are related to and medically necessary for a patient’s terminal diagnosis and related conditions. In the event patients or family members have to pay for such medications in an emergency, we would reimburse them for such costs if we are made aware of them
To resolve this complaint, we will reach out to the family to reimburse them for any outstanding costs that they incurred for medically necessary medications related to the patient’s terminal illness and related conditions. We have also investigated the allegation that an autopsy was performed on this patient and will provide the results of our investigation to the family. To the extent there may be an error on the death certificate indicating an autopsy when none was performed, we will contact the Register of Deed, Vital Statistics and addend the death certificate to reflect the clerical error Finally, we will contact the family only in accordance with their wishes
Thank you for the opportunity to respond to this complaint. As noted above, if Ms*** completes the attached authorization, we would be happy to provide additional detail regarding the specifics of this complaint.
*** ***
Director of Business Operations
Seasons Hospice & Palliative Care of Wisconsin*** ** *** *** *** *** ** ***
*** *** * *** ***
*** *** *** *** ***
***
***
Follow us on Facebook | Twitter | YouTube
We are responding to the complaint letter dated April 23, 2015 by [redacted]. We appreciate the additional time you provided to respond to this complaint. Unfortunately, federal and state law prohibit us from discussing or disclosing patient health information without...
authorization from the patient or legal representative. We understand Ms. [redacted] is the legal representative for the patient related to this complaint. If Ms. [redacted] completes the attached authorization, we will be able to provide a more detailed response to this allegation. Because of the legal limitations on patient-specific information, we are providing a summary of our processes that would typically be followed in cases such as those addressed in Ms. [redacted] complaint. When a patient and family choose to receive hospice services, our staff explains to them the nature and scope of hospice services. Patients or their legal representatives sign several documents acknowledging their understanding of the nature and scope of hospice services before the patient can be admitted to our care. Most hospice services are provided in the patient’s private home and include services that are medically necessary for the palliation and management of the patient’s terminal illness. Such services include periodic skilled nursing visits as well as 24-hour on-call services for symptom management. Hospice is not a custodial benefit, so the patient’s family continues to provide some home care-type services. We often provide home health aide services to patients when such services are medically necessary to help the family provide these services on an intermittent basis. At times, patients choose hospice late in life and pass away before they are able to take full advantage of this type of service. Our hospice covers medications that are related to and medically necessary for a patient’s terminal diagnosis and related conditions. In the event patients or family members have to pay for such medications in an emergency, we would reimburse them for such costs if we are made aware of them. To resolve this complaint, we will reach out to the family to reimburse them for any outstanding costs that they incurred for medically necessary medications related to the patient’s terminal illness and related conditions. We have also investigated the allegation that an autopsy was performed on this patient and will provide the results of our investigation to the family. To the extent there may be an error on the death certificate indicating an autopsy when none was performed, we will contact the Register of Deed, Vital Statistics and addend the death certificate to reflect the clerical error. Finally, we will contact the family only in accordance with their wishes. Thank you for the opportunity to respond to this complaint. As noted above, if Ms. [redacted] completes the attached authorization, we would be happy to provide additional detail regarding the specifics of this complaint. [redacted]Director of Business OperationsSeasons Hospice & Palliative Care of Wisconsin[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Follow us on Facebook | Twitter | YouTube
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Now that Seasons Hospice is finally starting to work with me, I accept their offer. I would also like them to 're send me the investigation form to be signed and returned to them. Once the investigation has been completed and I have the results in hand, along with the$40 they owe me, I will consider the claim closed. They must also not keep contacting me. I'm trying to forget what happened.
In response to the complaint, Seasons Hospice is sending Ms. [redacted] a summary of our findings and reimbursement for medications paid out of pocket today, 6/30/2015. Because the authorization for release of information was not completed to provide investigation details to the Revdex.com, we are unable to disclose the information directly to your organization.
[redacted]
Director of Business Operations
Seasons Hospice & Palliative Care of Wisconsin6737 W. Washington St., West Allis WI 53214
Office: 414-203-8310 | Fax: 414-203-8311
Direct: 414-454-7002 |Confidential Fax: 414-454-7038
In response to the complaint, Seasons Hospice is sending Ms. [redacted] a summary of our findings and reimbursement for medications paid out of pocket today, 6/30/2015. Because the authorization for release of information was not completed to provide investigation details to the Revdex.com, we are unable to disclose the information directly to your organization. [redacted]Director of Business OperationsSeasons Hospice & Palliative Care of Wisconsin6737 W. Washington St., West Allis WI 53214Office: 414-203-8310 | Fax: 414-203-8311Direct: 414-454-7002 |Confidential Fax: 414-454-7038
In response to the complaint, Seasons Hospice is sending Ms [redacted] a summary of our findings and reimbursement for medications paid out of pocket today, 6/30/Because the authorization for release of information was not completed to provide investigation details to the Revdex.com, we are unable to disclose the information directly to your organization [redacted] Director of Business Operations Seasons Hospice & Palliative Care of WisconsinWWashington St., West Allis WI Office: 414-203-| Fax: 414-203-Direct: 414-454-|Confidential Fax: 414-454-
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Now that Seasons Hospice is finally starting to work with me, I accept their offerI would also like them to 're send me the investigation form to be signed and returned to themOnce the investigation has been completed and I have the results in hand, along with the$they owe me, I will consider the claim closedThey must also not keep contacting meI'm trying to forget what happened
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I requested reimbursement for the morphine that my sister picked up at our local pharmacy on four separate occasionsI requested this by asking the nurse, Jeanine and was ignored each and every timeMy mom's insurance company paid $17.20, while my sister and I kicked in another $We were never reimbursedI will never forgive or forget the autopsy incident and *** maiden name was also spelled incorrectly on the death certificateI don't know if this will ever have any legal significanceIt had betterI also thought I made it clear that I didn't want any further contact with Seasons and I got yet another call last week about grief counselingI'm trying so hard to forget what happenedThere's no form attachedWhere is it?
We are responding to the complaint letter dated April 23, by *** ** ***. We appreciate the additional time
you provided to respond to this complaint. Unfortunately, federal and state law prohibit us from discussing or disclosing patient health information without authorization from the patient or legal representative. We understand Ms*** is the legal representative for the patient related to this complaint. If Ms*** completes the attached authorization, we will be able to provide a more detailed response to this allegation.
Because of the legal limitations on patient-specific information, we are providing a summary of our processes that would typically be followed in cases such as those addressed in Ms*** complaint. When a patient and family choose to receive hospice services, our staff explains to them the nature and scope of hospice services. Patients or their legal representatives sign several documents acknowledging their understanding of the nature and scope of hospice services before the patient can be admitted to our care
Most hospice services are provided in the patient’s private home and include services that are medically necessary for the palliation and management of the patient’s terminal illness. Such services include periodic skilled nursing visits as well as 24-hour on-call services for symptom management. Hospice is not a custodial benefit, so the patient’s family continues to provide some home care-type services. We often provide home health aide services to patients when such services are medically necessary to help the family provide these services on an intermittent basis. At times, patients choose hospice late in life and pass away before they are able to take full advantage of this type of service
Our hospice covers medications that are related to and medically necessary for a patient’s terminal diagnosis and related conditions. In the event patients or family members have to pay for such medications in an emergency, we would reimburse them for such costs if we are made aware of them
To resolve this complaint, we will reach out to the family to reimburse them for any outstanding costs that they incurred for medically necessary medications related to the patient’s terminal illness and related conditions. We have also investigated the allegation that an autopsy was performed on this patient and will provide the results of our investigation to the family. To the extent there may be an error on the death certificate indicating an autopsy when none was performed, we will contact the Register of Deed, Vital Statistics and addend the death certificate to reflect the clerical error Finally, we will contact the family only in accordance with their wishes
Thank you for the opportunity to respond to this complaint. As noted above, if Ms*** completes the attached authorization, we would be happy to provide additional detail regarding the specifics of this complaint.
*** ***
Director of Business Operations
Seasons Hospice & Palliative Care of Wisconsin*** ** *** *** *** *** ** ***
*** *** * *** ***
*** *** *** *** ***
***
***
Follow us on Facebook | Twitter | YouTube
We are responding to the complaint letter dated April 23, 2015 by [redacted]. We appreciate the additional time you provided to respond to this complaint. Unfortunately, federal and state law prohibit us from discussing or disclosing patient health information without...
authorization from the patient or legal representative. We understand Ms. [redacted] is the legal representative for the patient related to this complaint. If Ms. [redacted] completes the attached authorization, we will be able to provide a more detailed response to this allegation. Because of the legal limitations on patient-specific information, we are providing a summary of our processes that would typically be followed in cases such as those addressed in Ms. [redacted] complaint. When a patient and family choose to receive hospice services, our staff explains to them the nature and scope of hospice services. Patients or their legal representatives sign several documents acknowledging their understanding of the nature and scope of hospice services before the patient can be admitted to our care. Most hospice services are provided in the patient’s private home and include services that are medically necessary for the palliation and management of the patient’s terminal illness. Such services include periodic skilled nursing visits as well as 24-hour on-call services for symptom management. Hospice is not a custodial benefit, so the patient’s family continues to provide some home care-type services. We often provide home health aide services to patients when such services are medically necessary to help the family provide these services on an intermittent basis. At times, patients choose hospice late in life and pass away before they are able to take full advantage of this type of service. Our hospice covers medications that are related to and medically necessary for a patient’s terminal diagnosis and related conditions. In the event patients or family members have to pay for such medications in an emergency, we would reimburse them for such costs if we are made aware of them. To resolve this complaint, we will reach out to the family to reimburse them for any outstanding costs that they incurred for medically necessary medications related to the patient’s terminal illness and related conditions. We have also investigated the allegation that an autopsy was performed on this patient and will provide the results of our investigation to the family. To the extent there may be an error on the death certificate indicating an autopsy when none was performed, we will contact the Register of Deed, Vital Statistics and addend the death certificate to reflect the clerical error. Finally, we will contact the family only in accordance with their wishes. Thank you for the opportunity to respond to this complaint. As noted above, if Ms. [redacted] completes the attached authorization, we would be happy to provide additional detail regarding the specifics of this complaint. [redacted]Director of Business OperationsSeasons Hospice & Palliative Care of Wisconsin[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Follow us on Facebook | Twitter | YouTube
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Now that Seasons Hospice is finally starting to work with me, I accept their offer. I would also like them to 're send me the investigation form to be signed and returned to them. Once the investigation has been completed and I have the results in hand, along with the$40 they owe me, I will consider the claim closed. They must also not keep contacting me. I'm trying to forget what happened.
In response to the complaint, Seasons Hospice is sending Ms. [redacted] a summary of our findings and reimbursement for medications paid out of pocket today, 6/30/2015. Because the authorization for release of information was not completed to provide investigation details to the Revdex.com, we are unable to disclose the information directly to your organization.
[redacted]
Director of Business Operations
Seasons Hospice & Palliative Care of Wisconsin6737 W. Washington St., West Allis WI 53214
Office: 414-203-8310 | Fax: 414-203-8311
Direct: 414-454-7002 |Confidential Fax: 414-454-7038
In response to the complaint, Seasons Hospice is sending Ms. [redacted] a summary of our findings and reimbursement for medications paid out of pocket today, 6/30/2015. Because the authorization for release of information was not completed to provide investigation details to the Revdex.com, we are unable to disclose the information directly to your organization. [redacted]Director of Business OperationsSeasons Hospice & Palliative Care of Wisconsin6737 W. Washington St., West Allis WI 53214Office: 414-203-8310 | Fax: 414-203-8311Direct: 414-454-7002 |Confidential Fax: 414-454-7038