First at all, I understand the frustration of this customer( a young lady) when her nail polish came off, and very upset about itI don't know if you know, there is no way any nail tech can guarantee how long nail polish can last on natural nails ( even with shellac polish) due to lots of reasons Oily nail surfaces, short or soft nail bed, substances in contact with, or activities like wash your hair, shower Any way, doesn't what the cause is I take responsibility when a customer complain I offer her and her Friend with free service at the time but she does want itI offer her a $gift certificate equal to the amount she paid , but she still does not accept that She just want her money back period At the end she took a 60$ gift certificate and walk away with some F words for the rest of my customers to hear I did what I can in this situation because we have a Non refund policyBut if I refund her the money, I want my merchandise back
We apologize that the customer was not satisfied with the service she received.However, this seems like a misunderstandingThe customer came in asking for a manicure, but requested a full set, which costs more than a regular manicureIt is true that a regular manicure (no fake nails/tips) and a regular pedicure is $35, but the customer agreed to getting a gel full set, which costs $and a gel pedicure, which costs $Totaling the customers bill to $The manicurist did give her a design, but it was for free of chargeWe are sorry if the customer thought our business was trying to take advantage, but it was simply a misunderstandingWe cannot refund the customer for the total $75, but if she wants regular polish on her toes instead of the gel, she can come back between Tuesday-Friday (August 29th-Sept 1st), and we will it, it is a price value of $25, so we will refund her $from the $gel pedicure that she received on August 27th
First at all, I understand the frustration of this customer( a young lady) when her nail polish came off, and very upset about itI don't know if you know, there is no way any nail tech can guarantee how long nail polish can last on natural nails ( even with shellac polish) due to lots of reasons Oily nail surfaces, short or soft nail bed, substances in contact with, or activities like wash your hair, shower Any way, doesn't what the cause is I take responsibility when a customer complain I offer her and her Friend with free service at the time but she does want itI offer her a $gift certificate equal to the amount she paid , but she still does not accept that She just want her money back period At the end she took a 60$ gift certificate and walk away with some F words for the rest of my customers to hear I did what I can in this situation because we have a Non refund policyBut if I refund her the money, I want my merchandise back
We apologize that the customer was not satisfied with the service she received.However, this seems like a misunderstandingThe customer came in asking for a manicure, but requested a full set, which costs more than a regular manicureIt is true that a regular manicure (no fake nails/tips) and a regular pedicure is $35, but the customer agreed to getting a gel full set, which costs $and a gel pedicure, which costs $Totaling the customers bill to $The manicurist did give her a design, but it was for free of chargeWe are sorry if the customer thought our business was trying to take advantage, but it was simply a misunderstandingWe cannot refund the customer for the total $75, but if she wants regular polish on her toes instead of the gel, she can come back between Tuesday-Friday (August 29th-Sept 1st), and we will it, it is a price value of $25, so we will refund her $from the $gel pedicure that she received on August 27th