SeaStone Group

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have already cancelled my membership at no cost due to the severe injury I got and could not use the club anymore The corporate office has cancelled both me and ***'s membership at no cost However, the assistant general manager is being very, very rude to the customer He needs to learn how to treat customer properly Regards, [redacted] ***

I received the response from *** *** in the mail today. As mentioned before, *** and *** are in a year agreement. He stated in his response that he’s paid their money and there is no reason to use the club until they get proper cancellation from the club. They have paid months worth of dues since December. Our member services department gave him the option written in his agreement that he may cancel his account with the $cancellation penalty fee if he wishes to get out of his year agreement. Also, we just had the Montgomery County Health Department inspect our club on Monday and all bodies of water in our club passed inspection. Thanks again. Tommy Y* | Assistant General ManagerRio Sport&HealthWashingtonian Blvd, Gaithersburg, MD

From: Tommy Y*Date: Fri, Apr 22, at 1:PMSubject: Complaint ID *** ResponseTo: "***@myRevdex.com.org" ***, *** *** has been a member with us since December of 2015. He joined the club on a year agreement that
he signed for on December 15, 2015. If *** wishes to cancel within his month agreement, it will be a $early buy out fee. I do not believe that our pool caused the issue of his girlfriends bleeding ear and pimple break out. As you mentioned about *** wanting a refund, we choose not to issue any refund due to the fact that him and his girlfriend are still currently using the club. Our member services department has already spoken to *** about our cancellation policy as well as our freeze policy, as he tried to go around our cancellation policy wanting to freeze his account. Thanks again and please let me know if you need anything else from me. Tommy Y* | Assistant General Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have already cancelled my membership at no cost due to the severe injury I got and could not use the club anymore The corporate office has cancelled both me and ***'s membership at no cost However, the assistant general manager is being very, very rude to the customer He needs to learn how to treat customer properly
Regards,
*** ***

I received the response from *** *** in the mail today. As mentioned before, *** and *** are in a year agreement. He stated in his response that he’s paid their money and there is no reason to use the club until they get proper cancellation from the club. They have paid months worth of dues since December. Our member services department gave him the option written in his agreement that he may cancel his account with the $cancellation penalty fee if he wishes to get out of his year agreement. Also, we just had the Montgomery County Health Department inspect our club on Monday and all bodies of water in our club passed inspection. Thanks again. Tommy Y* | Assistant General ManagerRio Sport&HealthWashingtonian Blvd, Gaithersburg, MD

From: Tommy Y*<[redacted]@sportandhealth.com>Date: Fri, Apr 22, 2016 at 1:40 PMSubject: Complaint ID [redacted] ResponseTo: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>[redacted] has been a member with us since December of 2015.  He joined the club on a 1 year agreement that...

he signed for on December 15, 2015.  If [redacted] wishes to cancel within his 12 month agreement, it will be a $100 early buy out fee.  I do not believe that our pool caused the issue of his girlfriends bleeding ear and pimple break out.  As you mentioned about [redacted] wanting a refund, we choose not to issue any refund due to the fact that him and his girlfriend are still currently using the club.  Our member services department has already spoken to [redacted] about our cancellation policy as well as our freeze policy, as he tried to go around our cancellation policy wanting to freeze his account.  Thanks again and please let me know if you need anything else from me.  Tommy Y* |  Assistant General Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have already cancelled my membership at no cost due to the severe injury I got and could not use the club anymore.  The corporate office has cancelled both me and [redacted]'s membership at no cost.  However, the assistant general manager is being very, very rude to the customer.  He needs to learn how to treat customer properly.
Regards,
[redacted]