Seating Masters

Absolutely horrible to do business withPromise after promise for delivery and it's been over a monthStill no delivery and I prepaidBeware of this company!

BEWAREOur company ordered November they were very quick in getting the credit card chargedExplained that if we didn't pay extra for their truck to unload we needed to have a forklift there to unloadI called last Friday as we are close to opening and the to days shipping promise is here and they tell me oh it will ship today but we don't have the chairs and barstools, so we order different ones and I am told everything will be here TuesdayLOL the delivery company called we had fork and driver here yesterday, not even 1/of the $orderAgain BEWARE

hello there was a very big delay with the replacements but they were sent and they are on the way this the tracking number with [redacted] [redacted] this tracking number was sent to the customer as well thank you

This is our last email to the customer from yesterday , the customer did not answer us as of yet but we are responding to you here Good Morning Ed we just got the Revdex.com claim you filed and before we respond to them we want to let you know that our offer still stands we will open a freight claim for you with the shipping company if you want and the vendor is shipping you the stuff on Friday no mater the future steps you want to takefurthermore we would refund you on those barstools 50% this answer is what we are going to replay to Revdex.com , just let us know if this solution is Ok with you so we can close this claimplease let us know as soon as possible so we can make the refund even today by the end of the day and let us know if you want us to file the freight claim in your behalf or you prefer to do it by yourself thank you this is our resolution for this issue

I would like to personally thank Seating Masters for coming through to me with my restaurant seating needsThe establishment I manage was in desperately need of an upgrade with the furnitureSeating Masters had everything I neededI am very pleased with their services and the high quality furniture which they provided

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Edward [redacted]

This is our last email to the customer from yesterday , the customer did not answer us as of yet but we are responding to you here
Good Morning Ed we just got the Revdex.com claim
you filed and before we respond to them we want to let you know that our offer still stands we will open a freight claim for you with the shipping company if you want and the vendor is shipping you the stuff on Friday no mater the future steps you want to takefurthermore we would refund you on those barstools 50% this answer is what we are going to replay to Revdex.com , just let us know if this solution is Ok with you so we can close this claimplease let us know as soon as possible so we can make the refund even today by the end of the day and let us know if you want us to file the freight claim in your behalf or you prefer to do it by yourself thank you this is our resolution for this issue

Initial Business Response /* (1000, 5, 2015/10/02) */
We have been discussing options with the customer and have, based on where the damage is centralized, decided that the best course of action will be to send replacement parts for the sections of the stools that have brokenThese parts
are removable and therefore the customer will be able to swap them out quickly and easilyThis has, unfortunately, taken a bit longer than the claims process because it is a customized solution, therefore more parties must be consulted to ensure the viability of this offerAt this time we can confirm, as the customer has been updated on as well, that we will be able to send the replacement parts and now we only require the customer's confirmation that she would like us to move this forwards
Initial Consumer Rebuttal /* (3000, 7, 2015/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As per two telephone conversations I declined that offer for replacement partsI asked for replacement stoolsThey told me that they don't like sending small quantities because they find the stools get damagedThese stools were purchased new two months ago and we don't feel we should be taking them apart to fix the damage, it is their responsibility to make good on the merchandise they sell
Final Business Response /* (4000, 11, 2015/10/19) */
When discussing the claim with the customer we agreed together that it would be preferable to send parts, which is the reason why we put this offer together as a solutionThen, once the logistics were solidified on our end and we were ready to fulfill the replacement shipment, the customer stated that she no longer would accept this as a viable solution
We do not want to completely abandon this proposed solution because it did appear to be a comprehensive solution when it was tentatively agreed toIf Ms*** can please explain what has changed in the situation we will be happy to adjust the offer to be more comprehensiveSending the full bar stools is still problematic, as we have discussed, but we will be happy to work together to make sure we address any and all new issues that may have arisen
Final Consumer Response /* (4200, 13, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The bottom line is that these stools were purchased as newWe have been waiting since July to rectify this issueIt should not be the customers responsibility to correct their errorsAsking us to make the repair to seven stools was unacceptableSending the parts was an easy solution for Seating MastersIf they would like to send the parts and arrange for a service call by a qualified repairman they are free to do soStand behind your product and replace the broken stools is the only solution we are willing to accept months later

Please beware of this company I sold over $of wood tops to a customer.in the last months
He placed hot white ceramic plates on the tops and over half the tops have faded
The customer has another manufactures wood tops side by side to these tops and they are in perfect condition (their over years old)This manufacture would not take ownership of their fading problems They are almost impossible to speak to and will not return calls This company is their internet sales company for the parent company Selected Furniture of Chicago, IllTheir representatives will not call back either We believe their staining and finish is substandard and should not be used in a commercial applicationI have sold equipment for over years This is my worst case of a manufacture running from a problem and not attempting to resolve it

hello there was a very big delay with the replacements but they were sent and they are on the way this the tracking number with *** ***this tracking number was sent to the customer as well thank you

This is our last email to the customer from yesterday , the customer did not answer us as of yet but we are responding to you here Good Morning Ed we just got the Revdex.com claim you filed and before we respond to them we want to let you know that our offer still stands we will open a freight
claim for you with the shipping company if you want and the vendor is shipping you the stuff on Friday no mater the future steps you want to takefurthermore we would refund you on those barstools 50% this answer is what we are going to replay to Revdex.com , just let us know if this solution is Ok with you so we can close this claim please let us know as soon as possible so we can make the refund even today by the end of the day and let us know if you want us to file the freight claim in your behalf or you prefer to do it by yourself thank you this is our resolution for this issue

Initial Business Response /* (1000, 5, 2015/10/02) */
We have been discussing options with the customer and have, based on where the damage is centralized, decided that the best course of action will be to send replacement parts for the sections of the stools that have brokenThese parts are
removable and therefore the customer will be able to swap them out quickly and easilyThis has, unfortunately, taken a bit longer than the claims process because it is a customized solution, therefore more parties must be consulted to ensure the viability of this offerAt this time we can confirm, as the customer has been updated on as well, that we will be able to send the replacement parts and now we only require the customer's confirmation that she would like us to move this forwards
Initial Consumer Rebuttal /* (3000, 7, 2015/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As per two telephone conversations I declined that offer for replacement partsI asked for replacement stoolsThey told me that they don't like sending small quantities because they find the stools get damagedThese stools were purchased new two months ago and we don't feel we should be taking them apart to fix the damage, it is their responsibility to make good on the merchandise they sell
Final Business Response /* (4000, 11, 2015/10/19) */
When discussing the claim with the customer we agreed together that it would be preferable to send parts, which is the reason why we put this offer together as a solutionThen, once the logistics were solidified on our end and we were ready to fulfill the replacement shipment, the customer stated that she no longer would accept this as a viable solution
We do not want to completely abandon this proposed solution because it did appear to be a comprehensive solution when it was tentatively agreed toIf Ms*** can please explain what has changed in the situation we will be happy to adjust the offer to be more comprehensiveSending the full bar stools is still problematic, as we have discussed, but we will be happy to work together to make sure we address any and all new issues that may have arisen
Final Consumer Response /* (4200, 13, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The bottom line is that these stools were purchased as newWe have been waiting since July to rectify this issueIt should not be the customers responsibility to correct their errors Asking us to make the repair to seven stools was unacceptableSending the parts was an easy solution for Seating MastersIf they would like to send the parts and arrange for a service call by a qualified repairman they are free to do soStand behind your product and replace the broken stools is the only solution we are willing to accept months later

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Edward ***

hello there was a very big delay  with the replacements but they were sent and they are on the way this the tracking number with [redacted]  [redacted]this tracking number was sent to the customer as well thank you

Initial Business Response /* (1000, 5, 2015/10/02) */
We have been discussing options with the customer and have, based on where the damage is centralized, decided that the best course of action will be to send replacement parts for the sections of the stools that have broken. These parts are...

removable and therefore the customer will be able to swap them out quickly and easily. This has, unfortunately, taken a bit longer than the normal claims process because it is a customized solution, therefore more parties must be consulted to ensure the viability of this offer. At this time we can confirm, as the customer has been updated on as well, that we will be able to send the replacement parts and now we only require the customer's confirmation that she would like us to move this forwards.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As per two telephone conversations I declined that offer for replacement parts. I asked for replacement stools. They told me that they don't like sending small quantities because they find the stools get damaged. These stools were purchased new two months ago and we don't feel we should be taking them apart to fix the damage, it is their responsibility to make good on the merchandise they sell.
Final Business Response /* (4000, 11, 2015/10/19) */
When discussing the claim with the customer we agreed together that it would be preferable to send parts, which is the reason why we put this offer together as a solution. Then, once the logistics were solidified on our end and we were ready to fulfill the replacement shipment, the customer stated that she no longer would accept this as a viable solution.
We do not want to completely abandon this proposed solution because it did appear to be a comprehensive solution when it was tentatively agreed to. If Ms. [redacted] can please explain what has changed in the situation we will be happy to adjust the offer to be more comprehensive. Sending the full bar stools is still problematic, as we have discussed, but we will be happy to work together to make sure we address any and all new issues that may have arisen.
Final Consumer Response /* (4200, 13, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The bottom line is that these stools were purchased as new. We have been waiting since July to rectify this issue. It should not be the customers responsibility to correct their errors. Asking us to make the repair to seven stools was unacceptable. Sending the parts was an easy solution for Seating Masters. If they would like to send the parts and arrange for a service call by a qualified repairman they are free to do so. Stand behind your product and replace the broken stools is the only solution we are willing to accept 3 months later.

This is our last email to the customer from yesterday , the customer did not answer us as of yet but we are responding to you here  Good Morning Ed we just got the Revdex.com claim you filed and before we respond to them we want to let you know that our offer still stands we will open a freight...

claim for you with the shipping company if you want and the vendor is shipping you the stuff on Friday no mater the future steps you want to take. furthermore we would refund you on those 3 barstools 50% this answer is what we are going to replay to Revdex.com , just let us know if this solution is Ok with you so we can close this claim. please let us know as soon as possible so we can make the refund even today by the end of the day  and let us know if you want us to file the freight claim in your behalf or you prefer to do it by yourself thank you this is our resolution for this issue

I would like to personally thank Seating Masters for coming through to me with my restaurant seating needs. The establishment I manage was in desperately need of an upgrade with the furniture. Seating Masters had everything I needed. I am very pleased with their services and the high quality furniture which they provided.

Absolutely horrible to do business with. Promise after promise for delivery and it's been over a month. Still no delivery and I prepaid. Beware of this company!

Seating Masters was suggested to me regarding leads for commercial furniture suppliers. I was very happy with the services they provided for me. The sales representative was friendly helped me select the right furniture for my venue's needs whiteout making me compromise on my budget. The furniture was delivered within the time frame of my order. I am in need of new restaurant booths and intend on continuing to do business with them in the near future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Edward [redacted]