Seattle City Light

Complaint: [redacted] I am rejecting this response because: Seattle City Light claims that they contacted me on 1/5/and explained how the reading was calculated, but that's not true Please see the attached email conversation for their reply for my bill disputeIn the reply, they clearly claims that the reading "was based on an actual meter read! It was not over estimated!"Now they changed their explanation and states that the bill was actually estimated and prorated only after I replied their email(1/9/2017, see the attachment) and told them "I already filed a complaint to Revdex.com" So I highly doubt their credibility on this issueNow since they admit that the bill was estimated, I want the bill for both my previous address and current address to be adjusted according to my previous bill history Sincerely, [redacted] **

Hello, Thank you for reaching out to Seattle City LightWe recently moved to a new billing system which sort of stuttered and sent out a number of bills to customers with closed accountsYou can disregard the notice [redacted] Seattle City Light

We spoke with [redacted] on 1-05-and explained that an actual reading was obtained for the account but the reading was from a few days after the move date and then the reading was prorated to reflect the actual date as opposed to the read date Since we prorated the reading down it is a type of estimate but one that moves the bill in the customers favor based on the actual usage that registered on the account [redacted]

The customer has abeen waiting for a while, but she has been informed many times that she isn't on the account and cannot request the refundThe refund is in process and I will ask that group to check into thisCheri

Refunds take to weeks to processThe customer has been made aware of this
Cheri

Complaint: [redacted]I am rejecting this response because:
Seattle City Light claims that they contacted me on 1/5/2017 and explained how the reading was calculated, but that's not true.
Please see the attached email conversation for their reply for my bill dispute. In the reply, they clearly claims that the reading "was based on an actual meter read!  It was not over estimated!". Now they changed their explanation and states that the bill was actually estimated and prorated only after I replied their email(1/9/2017, see the attachment) and told them "I already filed a complaint to Revdex.com".
So I highly doubt their credibility on this issue. Now since they admit that the bill was estimated, I want the bill for both my previous address and current address to be adjusted according to my previous bill history.
Sincerely,[redacted]

We spoke with [redacted] on 1-05-2017 and explained that an actual reading was obtained for the account but the reading was from a few days after the move date and then the reading was prorated to reflect the actual date as opposed to the read date.  Since we prorated the reading down it is a type...

of estimate but one that moves the bill in the customers favor based on the actual usage that registered on the account [redacted].

Hello,
 
Thank you for reaching out to Seattle City Light. We recently moved to a new billing system which sort of stuttered and sent out a number of bills to customers with closed accounts. You can disregard the notice.
 
[redacted]
Seattle City Light

The customer has abeen waiting for a while, but she has been informed many times that she isn't on the account and cannot request the refund. The refund is in process and I will ask that group to check into this. Cheri