Seattle Magazine

This is in regard to Seattle magazine, ID of the complaint is [redacted]. The complaint was submitted August 22nd. A customer sent us 2 payments. After telling the customer that would not cash the second payment, we did. Upon being notified of the issue we offered refunds. The customer took us up on...

the offer, and accepted that the refunds would be cut in September. The customer was also served two issues free of charge, the June 2015 and July 2015 issues. The correspondence with the customer is below. We made an error, acknowledged the error, provided two free copies of the magazine, and returned all requested money within the time frame established. Furthermore, the refund was received and cashed. Jeremy W[redacted]Circulation DirectorTiger Oak Media[redacted]Toll-Free Customer Service [redacted]tigeroak.com[redacted]Minneapolis, MN  55415Publisher of Seattle, Seattle Business, Seattle Health, Minnesota Business, Regional Meetings + Events magazine group, Regional Bride magazine group, Minnesota Community Lifestyle Magazines________________________________________From: [redacted]Sent: Thursday, June 11, 2015 12:40 AMTo: Jeremy W[redacted]Subject: Re: Seattle Contact Us E-mailhi jeremy,yes, please.  i will look forward to your check and contact you if not received by sept 10, 2015.thank you.[redacted]Sent from my iPad> On Jun 10, 2015, at 7:14 AM, Jeremy W[redacted] <[redacted]tigeroak.com> wrote:>> Yes, we can refund the full amount as well.>> Jeremy W[redacted]> Circulation Director> Tiger Oak Media> [redacted]> Toll-Free Customer Service [redacted]tigeroak.com> [redacted]> Minneapolis, MN  55415> Publisher of Seattle, Seattle Business, Seattle Health, Minnesota > Business, Regional Meetings + Events magazine group, Regional Bride > magazine group, Minnesota Community Lifestyle Magazines>> ________________________________________> From: [redacted] <[redacted]@msn.com>> Sent: Wednesday, June 10, 2015 1:00 AM> To: Jeremy W[redacted]> Subject: Re: Seattle Contact Us E-mail>> hello Jeremy,>> may I request cancellation of my subscription and would you issue a > refund check for $90.00 whenever you and your team get around to it? > (remember, I paid twice since I received so many notices)>> thank you.>> [redacted]>> Sent from my iPad>>> On Jun 9, 2015, at 8:06 AM, Jeremy W[redacted] <[redacted]tigeroak.com> wrote:>>>> [redacted], we're going to refund the $45.00 of course. We cut refund checks on a quaterly basis, so you won't get it right away, but we will cut the refund check for you.>>>> Jeremy W[redacted]>> Circulation Director>> Tiger Oak Media>> [redacted]>> Toll-Free Customer Service [redacted]tigeroak.com>> [redacted]>> Minneapolis, MN  55415>> Publisher of Seattle, Seattle Business, Seattle Health, Minnesota >> Business, Regional Meetings + Events magazine group, Regional Bride >> magazine group, Minnesota Community Lifestyle Magazines>>>> ________________________________________>> From: [redacted] <[redacted]@msn.com>>> Sent: Tuesday, June 9, 2015 9:40 AM>> To: Alexis P[redacted]>> Subject: Re: Seattle Contact Us E-mail>>>> Hi Alexis,>>>> We returned from a long overseas volunteer engagement.>>>> Sadly, the second check I sent for $45.00 was deposited by Seattle magazine, not returned or shredded, as you had indicated.>>>> What should we do?  At this point, I don't think I would like to commit to a Seattle magazine subscription until May, 2021.  I may not be alive by then.>>>> thanks.>>>> [redacted]>>>>>>>> Sent from my iPad>>>>> On Apr 27, 2015, at 7:48 AM, Alexis P[redacted] <Alexis.P[redacted]@tigeroak.com> wrote:>>>>>> [redacted],>>>>>> I have left a note on your subscription noting that we should look out for a duplicate check for your subscription and return or shred the check upon receipt.>>>>>> Very best,>>> Alexis>>> ---->>> Alexis P[redacted]>>> Tiger Oak Media>>> [redacted]>>> Minneapolis, MN 55415>>> [redacted]>>> Email: Alexis.P[redacted]@tigeroak.com>>>>>>>>>>>>&...⇄ ________________________________________>>> From: [redacted]@tigeroak.com <[redacted]@tigeroak.com> on behalf of >>> Seattle Magazine <[redacted]@tigeroak.com>>>> Sent: Friday, April 24, 2015 7:56 PM>>> To: Alexis P[redacted]>>> Subject: Seattle Contact Us E-mail>>>>>> Submitted on Saturday, April 25, 2015 - 12:56am Submitted by >>> anonymous user: [[redacted]] Submitted values are:>>>>>> Name: [redacted]>>> Company:>>> Phone:>>> E-mail: [redacted]@msn.com>>> Subject: Subscription, Reprints Question>>> Message:>>> Since you continuously send renewal forms to me, I accidentally paid >>> for a three-year renewal twice.  The second one I mailed today.>>> Please return the second check for $45.00 or issue me a refund for $45.00.>>> Alternatively, I could cancel my subscription entirely and request a >>> refund of $90.00 email confirmation of your choice of action is much >>> appreciated.>>> [redacted]>>> [redacted]>>> Wenatchee, WA  98801>>>>>>>>> The results of this submission may be viewed at:>>> [redacted]