Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] Revdex.com:I have received my final payment from the businessI have had this insurance all my life and never had any problems like this, This is awful no one should have to fight a business that constantly make excusesThey have lost a client In response to the business, 1.I started my treatment on 7/17/and one question I have is why I never was notified that there a balance on my account for each visit until 9/3/it is bullying and intimidation when on 9/3/you tell me I need to put a credit card on file and talk condescending to me as if I was a kid, they presented me a bill of $for all the services of visits, I was never informed me my secondary insurance denied my claimI felt as if I couldn't leave the office so I called my father to get some advise and this where he stepped inNormally when a claim is denied I have to appeal the decision, this was not the case for these visits, they paid Told me they filed a claim and when verified they did not have any claims of file for these dates 7/17/2015, 7/20/2015, and 7/22/I was told my the office manager that I they billed for they visits that it would count and extra visitsI called both blue cross and blue shield and sound health and both companies explained to me that this was not the case and was informationAt this time I felt I was getting the run around and realized they are not giving me correct information Gave me minutes to pay or they will send it to collections and charge are $collection fee, threatening to damage my creditEven when they were told by my secondary insurance that they have to wait and claims will be processed as being paid and it takes weeks for the checks to be processed Constantly sending in the wrong information and to the wrong address Tried to make me believe that my secondary insurance will never pay, I never received a denial of benefits from them not wanting to pay, but for the provider not sending in the explanation of benefits, This is the sole responsibility of the provider to send those documents in, granted they accepted an explanation of benefits from me for 7/20/to see if they was something wrong on their end and the claim was processed and paid with no delay My final payment obligation was $not $from their first initial bill 7.I had to have my father take time away from his business and call the insurance company with me on the phone to figure out what my options were and I was always advised by sound health and wellness not to pay (this is recorded on their record that these claims is denial not because a fault of myself it was because the business kept re billing my primary insurance different times with different amounts(primary insurance could not explain why but stated that was unusual) There was too many inconsistent statements from the owner and manager, I felt I was up against the wall and mail a check out cover because of the threats Here is a piece of advise to the business next time inform the patient on their next visit that they have a balance, I was told on my 2nd visit and not the 10th I would've stopped going until this was resolved, which led me to believe they wanted to get all they can get and waited until my treatment was completedTo collect moneyPut your customer firstYou put a great deal of stress on me by threatening to damage someone's credit when you know it is not their fault I just want the public to beware of these situations I had to deal with.Sincerely, [redacted] s Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] Revdex.com:I have received my final payment from the businessI have had this insurance all my life and never had any problems like this, This is awful no one should have to fight a business that constantly make excusesThey have lost a client In response to the business, 1.I started my treatment on 7/17/and one question I have is why I never was notified that there a balance on my account for each visit until 9/3/it is bullying and intimidation when on 9/3/you tell me I need to put a credit card on file and talk condescending to me as if I was a kid, they presented me a bill of $for all the services of visits, I was never informed me my secondary insurance denied my claimI felt as if I couldn't leave the office so I called my father to get some advise and this where he stepped inNormally when a claim is denied I have to appeal the decision, this was not the case for these visits, they paid Told me they filed a claim and when verified they did not have any claims of file for these dates 7/17/2015, 7/20/2015, and 7/22/I was told my the office manager that I they billed for they visits that it would count and extra visitsI called both blue cross and blue shield and sound health and both companies explained to me that this was not the case and was informationAt this time I felt I was getting the run around and realized they are not giving me correct information Gave me minutes to pay or they will send it to collections and charge are $collection fee, threatening to damage my creditEven when they were told by my secondary insurance that they have to wait and claims will be processed as being paid and it takes weeks for the checks to be processed Constantly sending in the wrong information and to the wrong address Tried to make me believe that my secondary insurance will never pay, I never received a denial of benefits from them not wanting to pay, but for the provider not sending in the explanation of benefits, This is the sole responsibility of the provider to send those documents in, granted they accepted an explanation of benefits from me for 7/20/to see if they was something wrong on their end and the claim was processed and paid with no delay My final payment obligation was $not $from their first initial bill 7.I had to have my father take time away from his business and call the insurance company with me on the phone to figure out what my options were and I was always advised by sound health and wellness not to pay (this is recorded on their record that these claims is denial not because a fault of myself it was because the business kept re billing my primary insurance different times with different amounts(primary insurance could not explain why but stated that was unusual) There was too many inconsistent statements from the owner and manager, I felt I was up against the wall and mail a check out cover because of the threats Here is a piece of advise to the business next time inform the patient on their next visit that they have a balance, I was told on my 2nd visit and not the 10th I would've stopped going until this was resolved, which led me to believe they wanted to get all they can get and waited until my treatment was completedTo collect moneyPut your customer firstYou put a great deal of stress on me by threatening to damage someone's credit when you know it is not their fault I just want the public to beware of these situations I had to deal with.Sincerely, [redacted] s Sincerely, [redacted]