August 27, RE: *** *** ***
*** *** *** ***
*** *
*** ** *** Ms***: We received concerns
regarding the FHA/HUD mortgage at *** *** *** ***, MSWhile we do sympathize with your situation, Trustmark is the servicer of the mortgage and the owner is FHA/HUD. Trustmark must adhere to their guidelines. FHA/HUD does not allow disposition options if the value is more than the unpaid balance owed. FHA/HUD also requires that a pre-foreclosure sale must be attempted before a deed-n-lieu. Please contact Trustmark’s Collections Department 601-208-to assist you with payment arrangements that will allow you more time to seek options. Please accept this letter as a response to your concerns Sincerely, *** *** Vice President/ Fair Banking Manager Trustmark National Bank
August 12, *** ***
*** *** *** ***
*** *** ** *** Dear Mr***: We received your concerns regarding your account and payment history with Trustmark National Bank Research does not indicate any coding for the payment of $2,on March 27,
that would indicate that the dollar amount in question was to pay off your loanTrustmark did in fact attempt to reach out to you after March 27, Attached are letters dated April 23, and May 4, 2015. We also have phone records of conversations with you regarding your account with usWe understand your frustration, but we did make attempts to reach out to you prior to July 29, when you paid $1, If you have any documents supporting your belief that the loan was paid in full on March 27, in the amount of $2,500.00, please provide the documents so that we may further research the issuePlease accept this letter as a response to your concerns Sincerely, *** *** Vice President/ Fair Banking Manager Trustmark National Bank
February 12, *** *** *** *** *** *** *** *** ** *** Dear Ms***: We received your concerns regarding your checking account. While we sympathize with your situation, Trustmark adhered to regulatory banking guidelines. All
transactions are debited in the sequence in which they are received. In viewing your transaction history, we determined that the overdrafts that occurred in early January occurred from transactions $or less. The initial transaction that caused the January 3, was a debit of $10.00. The two other transactions that initiated overdrafts were debits of $on January 16th and $on January 29th. The attached transaction history of your account will validate our findings As stated above and the attached document shows, Trustmark complied with mandated regulatory banking practicesPlease accept this letter as a response to your concerns Sincerely, *** *** First Vice President/ Fair Banking Manager Trustmark National Bank
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:The reply from Trustmark is misleading and inaccurate.The April and May payments were not "drafted" as you say, I had to physically mail your company two separate checks to bring my account current because you wanted a $fee to process an online paymentThis is absurdThese checks cleared on May and respectfully per proof with statement and bankThen your company sent me a past due notice dated May that was mailed June (that's the postmark) that I received June Then June my auto draft cleared when your letter said this payment was late and was due June 1.Please get your accounting together and stop sending me month overdue notices that are both inaccurate and insultingThe worst part is when I spoke to the woman in charge of auto drafts she had no concrete idea if my drafts would or would not continue and your customer support personnel blamed the outdated past due letter on "new billing" proceduresHow convenient.Please get your act together Trustmark.
Regards,
*** ***
October 19, *** *** *** *** ** *** ** *** Dear Ms***: We received your concerns regarding the servicing of your checking account. In researching your concerns, I viewed larger debited items from your account to determine if they were held longer than they should
have and if there were funds to cover the debit several days prior to the transactionAs the transaction history attached shows, there does not appear to be any larger debits that would have been covered days prior to the transaction. In several cases the account was already in the negativeIt would be of great assistance if you could provide specific transactions that are of concern. I am more than happy to look at any documents you can providePlease accept this letter as a response to your concernsSincerely, *** *** First Vice President/ Fair Banking Manager Trustmark National Bank
June 29, *** *** *** *** ***
*** ** *** Dear Mr***: We received your dispute of Trustmark’s research regarding your mortgage account. I understand your frustration, but research shows your April payment was unable to be drafted from your account due to insufficient fundsAttached you will find documentation of the insufficient funds from April There were two payments made in May, which brought the loan current. As of today’s date the loan is current with your last draft posting on June 5th. In order to ensure that your payment is made in a timely manner, it is imperative that the account your payment is drafted from have enough monies to cover the payment. We appreciate your business and hope that this explains your recent loan history. Please accept this letter as a response to your concerns Sincerely, *** *** Vice President/ Fair Banking Manager Trustmark National Bank
February 22, *** ***
*** *** ***
*** ** *** Ms***: We received your concerns regarding customer service and fraudulent activity with your accountIn researching your concerns we found that Trustmark did attempt to contact you on January 25, with the phone
number we had on file to inform you of possible fraudulent activity involving your debit cardUnable to contact you by phone, we mailed you a letter. Due to the number of transactions, dollar amount, and location of the transactions we placed a freeze on your card. The freeze was placed for transactions using your debit card as a credit card. During this time you were still able to use your debit card pin number for transactionsThe account associated with your debit card was not frozen at any point, which allowed for drafts, auto pay, and check transactionsOn February 5, 2016, you made contact with Trustmark by phone and we informed you of the fraudulent activities involving your card and the steps we took to protect youA new debit card was mailed to you and records show use of it starting February 14, It is our hope that you are now satisfied with Trustmark’s response in protecting your account and we hope to maintain your business. Please accept this letter as a response to your concernsSincerely, *** *** Vice President/ Fair Banking Manager Trustmark National Bank
December 12, *** ** *** *** *** *** *** *** ** *** Dear Mr***: We received your concerns regarding a recent deposit with Trustmark National Bank. The deposit in question was made at an ATMBecause the deposit was made at an ATM and greater than $2,500.00, an automatic hold was placed on the checkAlso at the time of deposit, there were not enough funds in your account to cover the deposit, which also gives a right to hold fundsThe first $5,was held for two days with the remainder, $10,available seven days after the deposit. The attached deposit history will show the transaction in questionThe holds were made in accordance of Regulation CC and ATM depositsThe overdraft fee that incurred on November 9th while your funds were being held has been waivedWe apologize for the inconveniencePlease accept this letter as a response to your concerns Sincerely, *** *** First Vice President/ Fair Banking Manager Trustmark National Bank
October 26, *** ** *** ** *** *** *** *** *** ** *** Dear Ms***: We received the rejection of our response to your mortgage payment concernsAs stated in our initial response, Trustmark discloses that payments submitted after 2:PM CST will be processed on the next business dayIt appears from viewing your transaction history that this issue may have occurred a few timesAlthough it may be inconvenient, I would encourage you to drop off your payment a day prior at one of our locations or setup an automatic draft payment for your mortgage. Again, while I sympathize with your situation; Trustmark is well within regulatory guidelinesIf you wish to discuss this matter further, please feel free to call Trustmark Mortgage Servicing Manager, *** *** at 601-***Please accept this letter as a response to your concernsSincerely, *** *** First Vice President/ Fair Banking Manager Trustmark National Bank
Complaint: ***
I am rejecting this response because:The online 2:45pm deadline is not a fair practice to remote customers who use the online serviceCustomers who make payments within the branch on the same day after 2:45pm but prior to the close of business are not adversely impactedSpecifically, the customers are not reported to the credit bureaus as 30-day late. This is an unfortunate matter as the regulatory stance that the company is taking is inconsistent with its commitment to its customers and "doing the right thing".
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I communicated verbally over the telephone with a Trustmark Customer Service representative on this issue and was told all my funds would be available on 11/16/16, and it was not Also, the time from deposit on 11/05/at their Trustmark Bank ATM was more than the + days it took to gain access my funds, as Mr*** states As a long time banking customer, I needed access to my funds much sooner than the days it finally took! I want it noted and documented about their faulty policy/procedure
Regards,
*** ***
April 26, *** ** ***
** *** ***
*** ** *** Dear Mr. ***: We received your concerns regarding a check that was drawn on the account of one of our customers. The funds were in fact in the account, but once the check you deposited was processed it was found
to be fraudulent. If you have any business with and were expecting a check from our customer, I would suggest you contact themPlease accept this letter as a response to your concernsSincerely, *** *** Vice President/ Fair Banking Manager Trustmark National Bank
June 6, RE: *** ** *** *** *** *** *** *** ** *** Ms***: We received your concerns regarding your checking accountWhile I understand your
concerns, in researching your account history, I see no history of your payroll deposit being deposited, debited, and deposited once again into your accountAttached you will find your statement as of June 5, 2017, which reflects the deposit of your payroll check into your account Friday June 2, 2017. If you have any other information that will assist in further research of this matter, please provide more detailsPlease accept this letter as a response to your concernsSincerely, *** *** First Vice President/ Fair Banking Manager Trustmark National Bank
June 6, 2017 RE: [redacted] [redacted] [redacted] Ms. [redacted]: We received your concerns regarding one of our associates. On behalf of Trustmark, I...
apologize for any perceived infringements into your personal matters. In talking with the branch staff at Leavell Woods there was a concern about your child’s wellbeing, as they did not see an adult with your daughter in the branch. Our associates do have access to various levels of account information, including strict access to customer personal information without account detail. This information is granted to better serve the customer and to protect their account information. Again, we apologize for the misconception that this incident may have caused. Please accept this letter as a response to your concerns. Sincerely, [redacted] First Vice President/ Fair Banking Manager Trustmark National Bank
October 16, 2017 [redacted] Dear Ms. [redacted]: We received your concerns regarding your mortgage payment. In reviewing your account history, we can confirm that your mortgage payment due on August 1, 2017 did not post until...
September 1, 2017. The timeline presented in your concerns do coincide with the loan transactions in question; however, the payment was submitted through the payment system after 2:45 PM CST. Trustmark discloses that payments submitted after 2:45 PM CST will be processed on the next business day. While I sympathize with your situation, Trustmark is well within regulatory guidelines. If you wish to discuss this matter further, please feel free to call [redacted] at 601-[redacted]. Please accept this letter as a response to your concerns. Sincerely, [redacted] First Vice President/ Fair Banking Manager Trustmark National Bank
May 9, 2016 [redacted] Dear Ms. S[redacted]: We received your concerns regarding customer service. In reviewing your concerns and talking with bank associates, we are all in agreement with the actions that took place on April 21, 2016. A check...
made payable to you, a non-customer, was brought to the North State Street drive thru. A Trustmark customer accompanied you. A Trustmark associate stated that we could not cash the check nor could we deposit the check into our customer’s account because the check was not payable to her. The associate was in fact following bank procedures. These procedures are set to protect customers, non-customers, and the bank. In an attempt to further assist you, we recommended going to a full service branch nearby to discuss with an associate. While we understand your frustration, the Trustmark associates that you spoke with were following procedures set to protect the safety and soundness of the interested parties. Please accept this letter as a response to your concerns. Sincerely, [redacted] Vice President/ Fair Banking Manager Trustmark National Bank
September 30, 2016 [redacted] Dear Ms. [redacted]: We received your concerns regarding customer service and payment history. I would first like to apologize for the unpleasant experience you had. This matter...
has been looked into and addressed. The monthly payment on your mortgage is $1,644.64. The payment amount did increase in March 2016 to $1,644.64. The increase was due to a shortage in your escrow account. The attached documents will reflect the increase in your monthly payment and also show where payments of $1,644.64 were made from March to September of this year. In reviewing your account, it has been determined that your September 2016 payment was short $67.64 and because the difference was not paid until September 20th, a late fee was incurred. Please accept this letter as a response to your concerns. Sincerely, [redacted] Vice President/ Fair Banking Manager Trustmark National Bank
November 23, 2016*
[redacted] Dear Mr. [redacted]: We received your concerns regarding a recent deposit with Trustmark National Bank. The deposit in question was made at an ATM. Because the deposit was made at an ATM and greater than...
$2,500.00, an automatic hold was placed on the check. The first $5,000.00 was held for two days with the remainder, $10,950.49 available seven days after the deposit. The holds were made in accordance of Regulation CC and ATM deposits. The overdraft fee that incurred on November 9th while your funds were being held has been waived. We apologize for the inconvenience. Please accept this letter as a response to your concerns. Sincerely, [redacted] First Vice President/ Fair Banking Manager Trustmark National Bank
June 17, 2015 [redacted]
[redacted]
[redacted] Dear Mr. [redacted]: We received your concerns regarding the servicing of your mortgage account. The account is set on automatic draft; however your April 2015 payment was unable to be drafted...
from your account due to insufficient funds. There were two payments that were drafted in May, which brought the loan current. As of today’s date the loan is current with your last draft posting on June 5th. In order to ensure that your payment is made in a timely manner, it is imperative that the account your payment is drafted from have enough monies to cover the payment. We appreciate your business and hope that this explains your recent loan history. Please expect this letter as a response to your concerns. Sincerely, [redacted] Vice President/ Fair Banking Manager Trustmark National Bank
August 27, RE: *** *** ***
*** *** *** ***
*** *
*** ** *** Ms***: We received concerns
regarding the FHA/HUD mortgage at *** *** *** ***, MSWhile we do sympathize with your situation, Trustmark is the servicer of the mortgage and the owner is FHA/HUD. Trustmark must adhere to their guidelines. FHA/HUD does not allow disposition options if the value is more than the unpaid balance owed. FHA/HUD also requires that a pre-foreclosure sale must be attempted before a deed-n-lieu. Please contact Trustmark’s Collections Department 601-208-to assist you with payment arrangements that will allow you more time to seek options. Please accept this letter as a response to your concerns Sincerely, *** *** Vice President/ Fair Banking Manager Trustmark National Bank
August 12, *** ***
*** *** *** ***
*** *** ** *** Dear Mr***: We received your concerns regarding your account and payment history with Trustmark National Bank Research does not indicate any coding for the payment of $2,on March 27,
that would indicate that the dollar amount in question was to pay off your loanTrustmark did in fact attempt to reach out to you after March 27, Attached are letters dated April 23, and May 4, 2015. We also have phone records of conversations with you regarding your account with usWe understand your frustration, but we did make attempts to reach out to you prior to July 29, when you paid $1, If you have any documents supporting your belief that the loan was paid in full on March 27, in the amount of $2,500.00, please provide the documents so that we may further research the issuePlease accept this letter as a response to your concerns Sincerely, *** *** Vice President/ Fair Banking Manager Trustmark National Bank
February 12, *** *** *** *** *** *** *** *** ** *** Dear Ms***: We received your concerns regarding your checking account. While we sympathize with your situation, Trustmark adhered to regulatory banking guidelines. All
transactions are debited in the sequence in which they are received. In viewing your transaction history, we determined that the overdrafts that occurred in early January occurred from transactions $or less. The initial transaction that caused the January 3, was a debit of $10.00. The two other transactions that initiated overdrafts were debits of $on January 16th and $on January 29th. The attached transaction history of your account will validate our findings As stated above and the attached document shows, Trustmark complied with mandated regulatory banking practicesPlease accept this letter as a response to your concerns Sincerely, *** *** First Vice President/ Fair Banking Manager Trustmark National Bank
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:The reply from Trustmark is misleading and inaccurate.The April and May payments were not "drafted" as you say, I had to physically mail your company two separate checks to bring my account current because you wanted a $fee to process an online paymentThis is absurdThese checks cleared on May and respectfully per proof with statement and bankThen your company sent me a past due notice dated May that was mailed June (that's the postmark) that I received June Then June my auto draft cleared when your letter said this payment was late and was due June 1.Please get your accounting together and stop sending me month overdue notices that are both inaccurate and insultingThe worst part is when I spoke to the woman in charge of auto drafts she had no concrete idea if my drafts would or would not continue and your customer support personnel blamed the outdated past due letter on "new billing" proceduresHow convenient.Please get your act together Trustmark.
Regards,
*** ***
October 19, *** *** *** *** ** *** ** *** Dear Ms***: We received your concerns regarding the servicing of your checking account. In researching your concerns, I viewed larger debited items from your account to determine if they were held longer than they should
have and if there were funds to cover the debit several days prior to the transactionAs the transaction history attached shows, there does not appear to be any larger debits that would have been covered days prior to the transaction. In several cases the account was already in the negativeIt would be of great assistance if you could provide specific transactions that are of concern. I am more than happy to look at any documents you can providePlease accept this letter as a response to your concernsSincerely, *** *** First Vice President/ Fair Banking Manager Trustmark National Bank
June 29, *** *** *** *** ***
*** ** *** Dear Mr***: We received your dispute of Trustmark’s research regarding your mortgage account. I understand your frustration, but research shows your April payment was unable to be drafted from your account due to insufficient fundsAttached you will find documentation of the insufficient funds from April There were two payments made in May, which brought the loan current. As of today’s date the loan is current with your last draft posting on June 5th. In order to ensure that your payment is made in a timely manner, it is imperative that the account your payment is drafted from have enough monies to cover the payment. We appreciate your business and hope that this explains your recent loan history. Please accept this letter as a response to your concerns Sincerely, *** *** Vice President/ Fair Banking Manager Trustmark National Bank
February 22, *** ***
*** *** ***
*** ** *** Ms***: We received your concerns regarding customer service and fraudulent activity with your accountIn researching your concerns we found that Trustmark did attempt to contact you on January 25, with the phone
number we had on file to inform you of possible fraudulent activity involving your debit cardUnable to contact you by phone, we mailed you a letter. Due to the number of transactions, dollar amount, and location of the transactions we placed a freeze on your card. The freeze was placed for transactions using your debit card as a credit card. During this time you were still able to use your debit card pin number for transactionsThe account associated with your debit card was not frozen at any point, which allowed for drafts, auto pay, and check transactionsOn February 5, 2016, you made contact with Trustmark by phone and we informed you of the fraudulent activities involving your card and the steps we took to protect youA new debit card was mailed to you and records show use of it starting February 14, It is our hope that you are now satisfied with Trustmark’s response in protecting your account and we hope to maintain your business. Please accept this letter as a response to your concernsSincerely, *** *** Vice President/ Fair Banking Manager Trustmark National Bank
December 12, *** ** *** *** *** *** *** *** ** *** Dear Mr***: We received your concerns regarding a recent deposit with Trustmark National Bank. The deposit in question was made at an ATMBecause the deposit was made at an ATM and greater than $2,500.00, an automatic hold was placed on the checkAlso at the time of deposit, there were not enough funds in your account to cover the deposit, which also gives a right to hold fundsThe first $5,was held for two days with the remainder, $10,available seven days after the deposit. The attached deposit history will show the transaction in questionThe holds were made in accordance of Regulation CC and ATM depositsThe overdraft fee that incurred on November 9th while your funds were being held has been waivedWe apologize for the inconveniencePlease accept this letter as a response to your concerns Sincerely, *** *** First Vice President/ Fair Banking Manager Trustmark National Bank
October 26, *** ** *** ** *** *** *** *** *** ** *** Dear Ms***: We received the rejection of our response to your mortgage payment concernsAs stated in our initial response, Trustmark discloses that payments submitted after 2:PM CST will be processed on the next business dayIt appears from viewing your transaction history that this issue may have occurred a few timesAlthough it may be inconvenient, I would encourage you to drop off your payment a day prior at one of our locations or setup an automatic draft payment for your mortgage. Again, while I sympathize with your situation; Trustmark is well within regulatory guidelinesIf you wish to discuss this matter further, please feel free to call Trustmark Mortgage Servicing Manager, *** *** at 601-***Please accept this letter as a response to your concernsSincerely, *** *** First Vice President/ Fair Banking Manager Trustmark National Bank
Complaint: ***
I am rejecting this response because:The online 2:45pm deadline is not a fair practice to remote customers who use the online serviceCustomers who make payments within the branch on the same day after 2:45pm but prior to the close of business are not adversely impactedSpecifically, the customers are not reported to the credit bureaus as 30-day late. This is an unfortunate matter as the regulatory stance that the company is taking is inconsistent with its commitment to its customers and "doing the right thing".
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I communicated verbally over the telephone with a Trustmark Customer Service representative on this issue and was told all my funds would be available on 11/16/16, and it was not Also, the time from deposit on 11/05/at their Trustmark Bank ATM was more than the + days it took to gain access my funds, as Mr*** states As a long time banking customer, I needed access to my funds much sooner than the days it finally took! I want it noted and documented about their faulty policy/procedure
Regards,
*** ***
April 26, *** ** ***
** *** ***
*** ** *** Dear Mr. ***: We received your concerns regarding a check that was drawn on the account of one of our customers. The funds were in fact in the account, but once the check you deposited was processed it was found
to be fraudulent. If you have any business with and were expecting a check from our customer, I would suggest you contact themPlease accept this letter as a response to your concernsSincerely, *** *** Vice President/ Fair Banking Manager Trustmark National Bank
June 6, RE: *** ** *** *** *** *** *** *** ** *** Ms***: We received your concerns regarding your checking accountWhile I understand your
concerns, in researching your account history, I see no history of your payroll deposit being deposited, debited, and deposited once again into your accountAttached you will find your statement as of June 5, 2017, which reflects the deposit of your payroll check into your account Friday June 2, 2017. If you have any other information that will assist in further research of this matter, please provide more detailsPlease accept this letter as a response to your concernsSincerely, *** *** First Vice President/ Fair Banking Manager Trustmark National Bank
June 6, 2017 RE: [redacted] [redacted] [redacted] Ms. [redacted]: We received your concerns regarding one of our associates. On behalf of Trustmark, I...
apologize for any perceived infringements into your personal matters. In talking with the branch staff at Leavell Woods there was a concern about your child’s wellbeing, as they did not see an adult with your daughter in the branch. Our associates do have access to various levels of account information, including strict access to customer personal information without account detail. This information is granted to better serve the customer and to protect their account information. Again, we apologize for the misconception that this incident may have caused. Please accept this letter as a response to your concerns. Sincerely, [redacted] First Vice President/ Fair Banking Manager Trustmark National Bank
October 16, 2017 [redacted] Dear Ms. [redacted]: We received your concerns regarding your mortgage payment. In reviewing your account history, we can confirm that your mortgage payment due on August 1, 2017 did not post until...
September 1, 2017. The timeline presented in your concerns do coincide with the loan transactions in question; however, the payment was submitted through the payment system after 2:45 PM CST. Trustmark discloses that payments submitted after 2:45 PM CST will be processed on the next business day. While I sympathize with your situation, Trustmark is well within regulatory guidelines. If you wish to discuss this matter further, please feel free to call [redacted] at 601-[redacted]. Please accept this letter as a response to your concerns. Sincerely, [redacted] First Vice President/ Fair Banking Manager Trustmark National Bank
May 9, 2016 [redacted] Dear Ms. S[redacted]: We received your concerns regarding customer service. In reviewing your concerns and talking with bank associates, we are all in agreement with the actions that took place on April 21, 2016. A check...
made payable to you, a non-customer, was brought to the North State Street drive thru. A Trustmark customer accompanied you. A Trustmark associate stated that we could not cash the check nor could we deposit the check into our customer’s account because the check was not payable to her. The associate was in fact following bank procedures. These procedures are set to protect customers, non-customers, and the bank. In an attempt to further assist you, we recommended going to a full service branch nearby to discuss with an associate. While we understand your frustration, the Trustmark associates that you spoke with were following procedures set to protect the safety and soundness of the interested parties. Please accept this letter as a response to your concerns. Sincerely, [redacted] Vice President/ Fair Banking Manager Trustmark National Bank
September 30, 2016 [redacted] Dear Ms. [redacted]: We received your concerns regarding customer service and payment history. I would first like to apologize for the unpleasant experience you had. This matter...
has been looked into and addressed. The monthly payment on your mortgage is $1,644.64. The payment amount did increase in March 2016 to $1,644.64. The increase was due to a shortage in your escrow account. The attached documents will reflect the increase in your monthly payment and also show where payments of $1,644.64 were made from March to September of this year. In reviewing your account, it has been determined that your September 2016 payment was short $67.64 and because the difference was not paid until September 20th, a late fee was incurred. Please accept this letter as a response to your concerns. Sincerely, [redacted] Vice President/ Fair Banking Manager Trustmark National Bank
November 23, 2016*
[redacted] Dear Mr. [redacted]: We received your concerns regarding a recent deposit with Trustmark National Bank. The deposit in question was made at an ATM. Because the deposit was made at an ATM and greater than...
$2,500.00, an automatic hold was placed on the check. The first $5,000.00 was held for two days with the remainder, $10,950.49 available seven days after the deposit. The holds were made in accordance of Regulation CC and ATM deposits. The overdraft fee that incurred on November 9th while your funds were being held has been waived. We apologize for the inconvenience. Please accept this letter as a response to your concerns. Sincerely, [redacted] First Vice President/ Fair Banking Manager Trustmark National Bank
June 17, 2015 [redacted]
[redacted]
[redacted] Dear Mr. [redacted]: We received your concerns regarding the servicing of your mortgage account. The account is set on automatic draft; however your April 2015 payment was unable to be drafted...
from your account due to insufficient funds. There were two payments that were drafted in May, which brought the loan current. As of today’s date the loan is current with your last draft posting on June 5th. In order to ensure that your payment is made in a timely manner, it is imperative that the account your payment is drafted from have enough monies to cover the payment. We appreciate your business and hope that this explains your recent loan history. Please expect this letter as a response to your concerns. Sincerely, [redacted] Vice President/ Fair Banking Manager Trustmark National Bank