SeaWorld San Diego

I purchased 7 tickets to Sea World SD and they closed so I needed to reschedule the date of my visit. The staff told me that was possible if I called back when they were open again. I have now called 4 times, waited on hold for over an hour each time only to be hung up on. I have reached out via their website with zero response also. If I could give a zero star I would.

You may close this in your records as we address concerns with the guest directly Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I did dispute this with my bank in which my bank has contacted Seaworld I did call them over the phone summer of in which their representative told me they would look into it and have it investigated Their representative stated that when I called about it 9/that they determined it was not fraud because the person used my address At that point they did nothing They never contacted me to tell me the decision, they never informed me of this decision Though, knowingly that I complained about the charges and already informed them it was not mine, they determined it not fraud, but continues to charge me I had told them it was not my card and not my charges, yet the company continued to charge me That is shady and bad business practice, and quite frankly dishonest They openly continued to charge me after I complained that the charges weren't mine How is that honest? That shows you the true integrity of the company They told this to my bank and I do have a recorded message I continued to contact asking for repayment, then was denied any further discussion because they did not want to correspond via email I don't understand, nor have I heard of a company that will not correspond via writing or email They just know that they were dishonest and I openly told them I wanted to correspond via email so that I have record They have already continued to be dishonest with their dealings with me as they knowingly continued to charge me This should show they business integrity and as they are trying to not take responsibility They are being dishonest in telling me to contact my bank as they know I have already done so, as well as their reps have talked with them They know all of this That they would not stop charging me after already reported via phone that it was not mine and I do not know [redacted] I had to change my card just to get them to stop They would not stop charging They have continued to neglect the fact they were charging me for someone I don't know That is not me, or my daughter I don't know why they felt it was valid, let alone legal to charge me that as well as continue after I reported it That's a dishonest company The money may not be a lot to them, but it is to me, as well as the principle that large companies knowing they are conducting fraud continue to do so because they get away with it I continued to get the push off from their reps Why? Because they were dishonest and knew it? They even stated in their response I was referred to call and that I continued to email because there is not legal reason in which they can not correspond with me I requested information and she continued to push off and give me the run around They said so themselves they just kept telling me to call And we already went through the bank They know that I requested their legal contact information and had to ask multiple times because they neglect to take responsibility I will continue to fight and report this any means until they make it right Regards, [redacted]

I responded directly to the guest and provided a resolution to her for the Fun Cards purchased for [redacted] and [redacted] , as [redacted] has an existing 2-Year Pass Thanks, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied because
I would really like my money backI didn't use the services at all for monthsAs I can see on the Revdex.com website, I am not the only person this has happened toThe consumer is not made aware of the fact that money is being taken out of their account either by mail or e-mail, which I believe is typically done in good businessAlso, the fact that the cards expired and no new cards were not sent to me is an issueThat would have been an indication to me that I was being charged still and I could have resolved the issueI really would just like my money back for something that was not usedI also believe that the way the cards represent an expiration is if I am going to be charged continuouslyThis is the e-mail I sent in response to Sea World's offer:
Hello,
I understand there was a contractI don't remember because I must have signed it years agoMy issue is that I never received new cards after the cards expiredWhen a card expires I assume it is no longer validI never received a bill or notification that I was still being charged eitherI know that other companies do that, just like my insurance company who sends me an e-mail each month informing me of automatic paymentI looked on the BBC website and see that I am not the only one who has had this issueMaybe a class action lawsuit should be consideredI wonder how many people this is happening to or has happened to that don't even knowThe card shows an expiration dateI assumed my contract was overI never received new cards or any type of billI was charged without knowingI didn't use the passesI didn't use the serviceI am asking to please just let me have my money reimbursed so I can move on from thisI have put a lot of money into Sea WorldI will in the future as well, but I do not want to pay for what I have not used.
Thank you very much!
Regards,
*** ***

We have provided a copy of the guest's EZ Pay contract for her to reference the terms and conditions that she agreed at the time of her purchase. It was encouraged for her to print them out for her records. Passports purchased utilizing our EZ Pay option do not have an expiration date on them, as the passports renew and continue on a month-to-month basis, until the guest terminates their account. We will not be offering a refund, as stated in the contract. However, we have offered three options for the guest to choose from in an attempt to resolve her concerns
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will
wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Ms*** was contacted by a Park Manager regarding her concerns on October 29, 2014. A recovery option was offered to her, however, she declined and stated she didn’t wish to return to the park

Ms*** initially contacted SeaWorld San Diego on 9/23/inquiring about her *** membership accountOn 9/24/15, she was advised to contact us by phone at 800-257-as we are unable to discuss such matters by email for her security
She reached out to us by email on 3/23/and
was responded to on 3/24/and was again given the information to contact us by phone for further assistance
She reached out to us by email on 3/29/requesting contact information for our legal department and was responded to on 4/1/requesting for her to call or dispute the matter directly through her bank. She requested the information again on 4/1/and was provided the requested information the same day
Ms*** must submit a dispute notice through her bank to proceed further with her request. Should she wish to discuss her concerns, she is welcome to contact us at 800-257-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied with their response as they have not contacted me at all regarding the issue. I would be willing to discuss it with them if they actually contacted me.
Regards,
[redacted]

I responded directly to the guest and provided a resolution to her for the Fun Cards purchased for [redacted] and [redacted], as [redacted] has an existing 2-Year Pass.
Thanks,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did dispute this with my bank in which my bank has contacted Seaworld.  I did call them over the phone summer of 2015 in which their
representative told me they would look into it and have it investigated.  Their representative stated that when I called about it 9/2015 that they determined it was not fraud because the person used my address.  At that point they did nothing.  They never contacted me to tell me the decision, they never informed me of this decision.  Though, knowingly that I complained about the charges and already informed them it was not mine, they determined it not fraud, but continues to charge me.  I had told them it was not my card and not my charges, yet the company continued to charge me.  That is shady and bad business practice, and quite frankly dishonest.    They openly continued to charge me after I complained that the charges weren't mine.  How is that honest?  That shows you the true integrity of the company.  They told this to my bank and I do have a recorded message.  I continued to contact asking for repayment, then was denied any further discussion because they did not want to correspond via email.  I don't understand, nor have I heard of a company that will not correspond via writing or email.  They just know that they were dishonest and I openly told them I wanted to correspond via email so that I have record.  They have already continued to be dishonest with their dealings with me as they knowingly continued to charge me.  This should show they business integrity and as they are trying to not take responsibility.  They are being dishonest in telling me to contact my bank as they know I have already done so, as well as their reps have talked with them.  They know all of this.  That they would not stop charging me after already reported via phone that it was not mine and I do not know [redacted].  I had to change my card just to get them to stop.  They would not stop charging.  They have continued to neglect the fact they were charging me for someone I don't know.  That is not me, or my daughter.  I don't know why they felt it was valid, let alone legal to charge me that as well as continue after I reported it.  That's a dishonest company.  The money may not be a lot to them, but it is to me, as well as the principle that large companies knowing they are conducting fraud continue to do so because they get away with it.  I continued to get the push off from their reps.  Why?  Because they were dishonest and knew it?  They even stated in their response I was referred to call and that I continued to email because there is not legal reason in which they can not correspond with me.  I requested information and she continued to push off and give me the run around.  They said so themselves they just kept telling me to call.  And we already went through the bank.  They know that.  I requested their legal contact information and had to ask multiple times because they neglect to take responsibility.  I will continue to fight and report this any means until they make it right.
Regards,
[redacted]

The guest was responded to directly and visit verification was requested.

Thank you for your response.  In order to proceed further with your dispute, you must continue to pursue these matters through your bank's dispute process directly.  We'd be happy to assist you, however, for your security, we are unable to discuss specific information regarding your [redacted] account by email.  You, or a member of your bank, are welcome to contact us by phone at 800-257-4268 as there will be no further correspondence electronically.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
Because there is no message attached, or you never sent the attachment, I have to reject the response from Sea World.  Please send me the response.
Regards,
[redacted]

You may close this in your records as we address concerns with the guest directly.
Thank you.

For the first one, Mr. [redacted] was provided with recovery items, which he accepted on October 1, 2014.

Review: On 9/13 me, my wife and our kids came to Sea World park expecting to get free kids tickets based on your online advertisement. I paid for my parking, but when I came to the ticket counter I was told that 'Free Kids' promotion only works in October. The cart page does not say it is effective starting October 1st, instead it says it is valid 'Through Oct 31'. Needless to say our vacation was ruined and our 6 hour drive from Phoenix was pointless.

Browsing through your website after the fact I was able to find where it mentioned October only and effective dates of October 1st through October 31st, however I believe it should have been more clear and if you have effective dates somewhere on your webpage you should have both dates and not just the end date.

I have scans of my parking receipt and screenshots of Sea World websiteDesired Settlement: Refund me parking fee and gas

Business

Response:

You may close this in your records as we address concerns with the guest directly.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Seaworld created fraud on charging my card for memberships. When reviewed it is for someone that I do not even know billing my card ([redacted]). Upon contact with Seaworld I informed them of the fraudulent charges and requested to have it corrected. They felt it was not fraud, but never notified me and continued to charge my card for someone I do not know. They did not cancel the charges nor never to refund. As my bank contacted them, they told them the same thing, but never stopped charging me, knowing that I was not agreeing. I have emailed them multiple times and they refuse to cooperate over the last year. They do not want to have written correspondence and refuse to communicate, even though I would like to have record of the neglect and fraudulent charges. I asked them for the address in where I would send items, to file for small claims, and they refuse to give it to me. They deny responsibility and refuse to discuss or return amount taken from my card. The amount charged to my card and the amount showing online are not even the same amount as they continued to fraudulently charge me,Desired Settlement: 829.35

Business

Response:

Ms. [redacted] initially contacted SeaWorld San Diego on 9/23/15 inquiring about her [redacted] membership account. On 9/24/15, she was advised to contact us by phone at 800-257-4268 as we are unable to discuss such matters by email for her security.

She reached out to us by email on 3/23/16 and was responded to on 3/24/16 and was again given the information to contact us by phone for further assistance.

She reached out to us by email on 3/29/16 requesting contact information for our legal department and was responded to on 4/1/16 requesting for her to call or dispute the matter directly through her bank. She requested the information again on 4/1/16 and was provided the requested information the same day.

Ms. [redacted] must submit a dispute notice through her bank to proceed further with her request. Should she wish to discuss her concerns, she is welcome to contact us at 800-257-4268.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I did dispute this with my bank in which my bank has contacted Seaworld. I did call them over the phone summer of 2015 in which their

representative told me they would look into it and have it investigated. Their representative stated that when I called about it 9/2015 that they determined it was not fraud because the person used my address. At that point they did nothing. They never contacted me to tell me the decision, they never informed me of this decision. Though, knowingly that I complained about the charges and already informed them it was not mine, they determined it not fraud, but continues to charge me. I had told them it was not my card and not my charges, yet the company continued to charge me. That is shady and bad business practice, and quite frankly dishonest. They openly continued to charge me after I complained that the charges weren't mine. How is that honest? That shows you the true integrity of the company. They told this to my bank and I do have a recorded message. I continued to contact asking for repayment, then was denied any further discussion because they did not want to correspond via email. I don't understand, nor have I heard of a company that will not correspond via writing or email. They just know that they were dishonest and I openly told them I wanted to correspond via email so that I have record. They have already continued to be dishonest with their dealings with me as they knowingly continued to charge me. This should show they business integrity and as they are trying to not take responsibility. They are being dishonest in telling me to contact my bank as they know I have already done so, as well as their reps have talked with them. They know all of this. That they would not stop charging me after already reported via phone that it was not mine and I do not know [redacted]. I had to change my card just to get them to stop. They would not stop charging. They have continued to neglect the fact they were charging me for someone I don't know. That is not me, or my daughter. I don't know why they felt it was valid, let alone legal to charge me that as well as continue after I reported it. That's a dishonest company. The money may not be a lot to them, but it is to me, as well as the principle that large companies knowing they are conducting fraud continue to do so because they get away with it. I continued to get the push off from their reps. Why? Because they were dishonest and knew it? They even stated in their response I was referred to call and that I continued to email because there is not legal reason in which they can not correspond with me. I requested information and she continued to push off and give me the run around. They said so themselves they just kept telling me to call. And we already went through the bank. They know that. I requested their legal contact information and had to ask multiple times because they neglect to take responsibility. I will continue to fight and report this any means until they make it right.

Regards,

Business

Response:

Thank you for your response. In order to proceed further with your dispute, you must continue to pursue these matters through your bank's dispute process directly. We'd be happy to assist you, however, for your security, we are unable to discuss specific information regarding your [redacted] account by email. You, or a member of your bank, are welcome to contact us by phone at 800-257-4268 as there will be no further correspondence electronically.