Seay Graphics

To whom it may concern, This is a response to a complaint that was filed with your organization of which we are not a member.  But still felt it necessary to waste even more of my time that this customer has done already to respond to these outrageous claims.  My position is this this...

customer is mentally defective and a compulsive liar, I will detail out exactly my evidence that supports this position and a timeline that clearly shows this person is lying through their teeth. Mr. [redacted] place his initial order on February 13th, 2018 which we shipped the same day UPS Ground.  We then received the following email on February 21st when Mr. [redacted] received his order.   February 21, 2018   3:07pm HELLO MY NAME IS [redacted] OWNER OF [redacted]. I PLACED A ORDER ON 2/13/18 FOR 100 2 COLOR HEAT TRANSFERS WHICH I RECEIVED LAST NIGHT 2/20/18. I DECIDED TO DO BUSINESS WITH SEAY GRAPHICS BASED ON THE GOOD REVIEWS I HAVE SEEN. AFTER FUTHER REVIEW OF MY ORDER I RECEIVED I MUST SAY I AM VERY DISSAPPOINTED WITH THE POOR QUALITY OF MY TRANSFERS. THESE TRANSFERS ARE UNACCEPTABLE! THEY REFLECT THE POOR URGENCY TO PRODUCE THE BEST POSSIBLE QUALITY & CARE OF PRODUCTS. I WOULD APPECIATE A RESPONSE IN A TIMELY MATTER TO RESOLVE THIS ISSUE.   I then responded with the following email at 3:15pm [redacted],   Reading a message that is typed IN ALL CAPS is very difficult please be a bit more specific on what the issue is with your order.   Thank you,   [redacted] Order Management / OPS [redacted]   He then responded with the following email at 3:37pm ALL TRANSFERS DESIGNS HAVE MISSING INK IN AREAS, NOT ALIGNED CORRECTLY, INKBLOT SPOTS   Then email that he sent contained 4 images of one of our transfers that was indeed misaligned, little did I know that this was one of our lineups that was never supposed to be put in the package.  We shipped him a total of 104 heat transfers his order was for 100 we always provide extra prints and the print that he choose to send a picture of was of 1 print that was used by the press operator to register the prints prior to printing the order.  ALL of the other prints in the order were PERFECT he either didn’t take the time to look through the other prints or just didn’t care about wasting everyone else’s time or he is simply insane... you choose.   I then sent him the following email not knowing of course that the transfer that he sent a picture of was only 1 that was mistakenly sent:   This response was at 3:51pm [redacted],   ATTACHED IS A RETURN LABEL FOR THE TRANSFERS AND SEND OUT ANOTHER ORDER, NOT SURE HOW THAT MADE IT OUT OF THE SHOP.  THIS IS NOT OUR TYPICALLY QUALITY AT ALL.   Thank you,   [redacted] Order Management / OPS [redacted]   I then received the following response at: 4:16pm   [redacted] I do appreciate the quick response & your ability to help fix this issue with your services. I would appreciate if you keep a close eye on my order due to the great urgency I have to receive my transfers. Thank You again [redacted] & I look forward to the updates for my order arrival. TAKE CARE!   If Mr. [redacted] had such great urgency to complete this order you would have thought he would have actually taken the time to look at the other transfers.   We sent him a return label that day and promptly reprinted and shipped a replacement order that shipped same day NOT 3 WEEKS LATER as this exaggerating liar states in his complaint.  How could it be 3 weeks later when it hasn’t been 3 weeks since his initial order?????   I then received the following email from Mr. [redacted] on February 28th at 1:37am This is the second time I have reached out to resolve an issue that has been costing my business tremendous time and money! I previously placed my order back on February 13th, 2018 and like I stated before it was due to all the positive reviews customers of your had said. First batch of transfers I received were poorly printed and it looked like a second grader did the job. I was extremely upset and reached out to your customer service department. [redacted] Seay responded to my email and gave me a "solution". After a couple emails back and forth he reassured me that this was not typical work Seay Graphics does. He continued to state that this issue would be resolved and extended his apologies. Here we are now almost 3 weeks after my first order, just received my "improved" batch of transfers only to find that this job was poorly done AGAIN. I demand a full refund of such poor quality of transfers I have received. This is something I will be filing with the Revdex.com and will be posting my experience with this company on google and other means. I have attached pictures of the performance done at your company. I hope this issue gets resolved soon so other customers do not go through such horrible experience. I look forward to a prompt response.   [redacted]   In this email it appears that Mr [redacted] has decided to send this email late at night and most likely has been [redacted].  He provided the initial insult with his statement “it looked like a second grader did the job”   I then responded back with the following email, in which I complimented Mr. [redacted] by saying that his email  appeared to be written by a ignorant first grader.  I would like to apologize to all first graders as they are clearly much more superior than Mr. [redacted], this fellow is clearly an insane metal defective toddler in the worst degree.  A snowflake of epic proportions. From: [redacted] Date: 2/28/18 9:32 PM (GMT-08:00) To: [redacted] <[redacted] Subject: Re: Refund needed immediately   [redacted],   Have you printed the transfer on a garment? Obviously not.  You obviously have very little experience with pressing transfers if you had bothered to press the transfer as instructed you would see that they print great.  There is a certain amount of underlay built into the transfers with ink overlay that you cannot just look at a printed transfer and on the sheet and be able to tell what it will look like printed.  If you had taken the time to press a garment before wasting time with this email you would no have need to send this ridiculous email that appears to have been written by an ignorant first grader.   Regards,   [redacted] Seay Order Management / OPS [redacted] From: [redacted] Sent: Thursday, March 1, 2018 1:33 AM To: [redacted] Subject: Re: Refund needed immediately   [redacted],   As a matter of fact I did print on garments. This absolutely unprofessional of you to insult me through email and for you to assume that I did not take the proper steps prior to emailing you. I am done doing business with your company and just want a refund so I can take my business elsewear. I expect you to handle this matter professionally and in a dignified matter.   [redacted]   The following is the final email we sent Mr. [redacted] on 3/1/2018 at 1:14pm     [redacted],   You have had a very aggressive attitude in all of your correspondence and as they say people in glass houses.  I agree you should take your business elsewhere, we supplied you with a printed sample with the order that was shipped.  You only sent images of transfers that were not printed to complain, not one image was of a printed shirt.  As stated the transfers print great on the garments.   I looked over the returned prints and found the 1 print that you sent images of that was out of alignment this appeared to be one of the printers alignment prints and was never meant to be put in with the other prints all the other prints in the package were in perfect alignment if you had bothered to inspect the rest of the prints instead of look for just one to complain about we would not have had to print an additional order for shipment in the first place.  Which by the way we always provide extra transfers with every order in that order there were 104 transfers so you still had more than your order even accounting for the 1 transfer that was mistakenly put in there.  You had me waste additional resources when the original order was printed correctly.   [redacted]   Regards,   [redacted] Seay Order Management / OPS [redacted]   In conclusion he wasted my companies time reprinting an order that was printed correctly the first time and now is in possession of another perfect batch of transfers.  If he is complaining about the terrible artwork that is not our fault as all customers supply their own custom artwork and we DO NOT edit customers artwork, I do agree his artwork was HORRIBLE but like I said we specifically instruct customers to send exactly what they want printed and that is exactly what they get back.  The link to the YouTube video is in the last email above and you are more than welcome to take a look at it and you will see that the transfers that we sent were OUTSTANDING and that this fellow is just well.... NOT.   Thank you,   [redacted] Seay Order Management / OPS [redacted]
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