Sechelt & District Chamber Of Commerce

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We were never told the company would listen to the recordings, in fact when I told them to do so they hung up on usThey told us to pay the bill or truck is kept which is illegalAny honest reputable truck dealership makes the customer aware of theservice and pricingOur company performs all oil changes on our fleet at [redacted] dealership for $We are lied and all lies are being reported by this small guy truck shopWe have contacted the DA Office already and made complaints along with other companies against the service by this shady business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Revdex.com;We received a call asking if we have availability for an oil change on a tractor We told them sure we will accommodate your driver at no time did he asked us how much does it call When the driver finally arrived late in the day we still accommodated the driver and got him in right away We only stock [redacted] Oil which is one of the best oils to use on Heavy duty trucks like a tractor that does lots of mileage We also replaced the oil filter and topped off his washer fluid at the drivers requestAfter all the services were rendered as we sent him the bill did the dispatch call the complain about the invoiceThe driver had no issues with the services that were given and he took care of the payment with us not the dispatcher

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becausePrior to sending trucks to any repairs it is our job to ask how much are the services, since this company already has other complaints from customers, not telling the owners of the cost but doing the job*** Oil is what our company have been using for the past years so we are very awareThe driver did also ask why the bill was so expensive but did not get an answerOur drivers do not pay for repairs on the road, the payment was made by *** because the shop said they are holding the truck hostage and locking it away until next dayWe the company had no choice but to send our driver an EFS code for the full amount because he was already loaded with freight on trailerI had spoken to the police amd was advised on numerous complaints against this companyServices are being performed without permission of owners and over pricing on servicesI had spoken to a lady that works at this shop and told me she records every conversation and will listen to when I had called and asked about the pricing, after I told her to please do she hung up on meLakeville Service Station is defrauding customers and business owners by performing unauthorized repairs, charging whatever they want and holding equipment hostage
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Final response client states in his response that prior todoing any repairs it’s their job to ask how much for services. If that was thecase and we didn’t tell them the price then why did he come to us?We are not a Truck stop on the thruway that does oil changeslike [redacted].After services were rendered and I sent him the invoice didhe first try stating that he was told $350.00 at this time it was 4:30pm. Iadvised him if I have to listen to my recordings in order to verify that thiswas told to him that I will have to get back to him the next day and that meansI cannot release the vehicle.At no time did the driver complain, contrary he was happywith the turnaround time and services he was given.  We are not refunding any monies. Especiallysince I never spoke with this person again and was given payment by the driver.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
We were never told the company would listen to the recordings, in fact when I told them to do so they hung up on us. They told us to pay the bill or truck is kept which is illegal. Any honest reputable truck dealership makes the customer aware of theservice and pricing. Our company performs all oil changes on our fleet at [redacted] dealership for $285.00. We are lied and all lies are being reported by this small guy truck shop. We have contacted the DA Office already and made complaints along with other companies against the service by this shady business.   
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com;We received a call asking if we have availability for an oil change on a tractor.  We told them sure we will accommodate your driver at no time did he asked us how much does it call.  When the driver finally arrived late in the day we still accommodated the driver...

and got him in right away.  We only stock [redacted] Oil which is one of the best oils to use on Heavy duty trucks like a tractor that does lots of mileage.   We also replaced the oil filter and topped off his washer fluid at the drivers request. After all the services were rendered as we sent him the bill did the dispatch call the complain about the invoice. The driver had no issues with the services that were given and he took care of the payment with us not the dispatcher.