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Second Look Reviews (5)

Miranda not read/Rude call
I was called regarding an accident that my son had close to a year ago.

1. the agent did not read me a mini Miranda
2. zero attempt by any insurance company to contact us
3. no information regarding the outrageous amount demanded (cited and was rude
about HIPAA regs)
4. an expectation that I would blindly pay with no information

• Dec 03, 2019 I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I ask again for supporting documentation regarding this demand for payment My vehicle, a Chevy Colorado is fully insured 2nd Look has indicated they have contacted the driver of a vehicle My vehicle has not been involved in an accident, ever In order for the to appropriately process your response, you MUST answer the question above Sincerely, Mary Thompson

• Nov 28, 2019

This Claim was assigned to Second Look for follow upIf [redacted] would like to contact our office my direct line is [redacted] Monday- Friday 9am-pmthe balance has not been changed to reflect any additional amounts due Our office is open Monday through Friday am- 445pm our Main line is [redacted] *** Saturday 8am-445pm or we can be reached at [redacted] ***my Email address is [redacted] Please feel free to contact me anytime to resolve any outstanding issue you may have.Thank you , Ed J***

• Nov 07, 2019

I had the pleasure of speaking to [redacted] regarding This filethe information she provided enabled us to determine that she had sold the vehicle prior to the loss associated with our claimThank you to the for your intervention and thank you [redacted] for your cooperation

• Oct 17, 2019 I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]

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Address: 20 E Clonakilty Dr, Shelton, Washington, United States, 98584-9614


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