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Second Nature Lawn Care

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Second Nature Lawn Care Reviews (1)

The Business has responded, please see below: First, I would like to clarify that the work was NOT to be performed by Second Nature Lawn Care, Incor under [redacted] **The work was to be performed by [redacted] by Second Nature Lawn Care, IncAn individual corporationI am extremely sorry [redacted] did not get his lights installed for his partyI had originally told him that we would be able to install his lights on Dec * or Dec [redacted] depending on the weatherUnfortunately, we had a snow storm and some rainy days that backed our schedule up to the point that we were unable to adhere to the projected installation dateI had crews working days a week trying to get back on schedule with no luckThere was a message left for me on December [redacted] that I inadvertantly overlooked while returning phone callsI did not realize this until December [redacted] when I went back thru my messagesHowever, I got the email from [redacted] on December [redacted] and I did respond to that email the same morningIn the email on December [redacted] I informed [redacted] about the schedule being days behind due to the snow that we had gottenI told him that I would not be able to get a crew to do the job before the weekend and we would no be able to install the lights until the following [redacted] or [redacted] I asked in a follow up email on December [redacted] if he was ok with that scheduleHis response was "it is what it is...." After the weekend, I had [redacted] 's job scheduled for [redacted] , and as poor luck would continue, we had heavy rain and severe wind force us to cancel all jobs for that dayOn [redacted] I received a voice message from [redacted] *** that [redacted] requested a return phone callI called him and got his voicemail, I left a message stating that a crew was on the way to his houseI had a crew at his house and they told me the job had already been doneIt wasn't until later that day that [redacted] informed me that he had hired another company and the job had been doneThis is the first year in years of decorating that we have had such weather issues that we were unable to get a client's lights installed in a timely mannerAgain, I apologize for not being able to adhere to our projected schedule and although the job is done, and I cannot do anything other than apologize, I would like to make sure [redacted] knows that I am sorry for the inconvenience and that this was an unfortunate and isolated incident

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Address: 214 Declaration Drive, Louisville, Kentucky, United States, 40214

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