Second Swing Golf

Initial Business Response / [redacted] (1000, 5, 2016/03/07) */ First, we would like to apologize to Mr [redacted] for any frustration that we causedMr ***'s original check was cut on Feb 18th and mailed to the wrong address The reason the two different addresses existed in the first place is because we manage the processes separately and in two different systemsMr [redacted] did update his address in one system but it was never updated in the otherWe should have caught that prior to sending the check We have been in direct communication with Mr [redacted] and explained the situation to himWe will be cancelling the first check immediately and re-issuing a second check to the correct addressMr [redacted] will be emailed FEDEX tracking information Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Hello,We sincerely apologize to Mr*** for any inconvenienceWe attempted to contact Mr*** via telephone last week on two separate occasions and left a voicemail, the purpose of this call was to talk through the situation and rectify the issue as Mr*** requested.We would like to
make it known that this transaction took place through a third party platform, ebay specifically, and the electronic area had nothing to do with our systemIt should also be known that ebay very specifically does not allow for the canceling of an ebay transaction completed through ebay only to complete the transaction via different form of payment outside of ebay, and that is exactly what was being requested by Mr***Our Customer Service Rep was aware of this ebay policy and this is why Mr*** request was initially declined, as it would be a violation of ebay policyThat being said, our Custer Service Rep could have done a much better job of communicating this to Mr*** and attempted to find a solution without violating ebay policies. In addition to an ebay policy violation, completing the transaction as Mr*** has requested would also result in the loss of our ebay Final Value Fees. We acknowledge that we could have handled this situation better and that we could have communicated with Mr*** much more effectivelyWe want to make this situation right for Mr*** and we are willing to do what we can to make this right, however our business cannot afford to violate ebay policy and lose our ability to sell via ebay, especially when the payment error was through ebay and outside of our control.Mr*** - Please contact us at ###-###-#### and we would be happy to talk this through and come to a mutually agreeable resolution. Thank you. Ryan ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank you for resolving this and refunding my debit card and reapplying the charge to my credit. I appreciate your satisfactory customer service response and hope to see your handling of customer needs improve over time. Take care.

Initial Business Response /* (1000, 5, 2016/03/07) */
First, we would like to apologize to Mr [redacted] for any frustration that we caused. Mr [redacted]'s original check was cut on Feb 18th and mailed to the wrong address.
The reason the two different addresses existed in the first place is because...

we manage the 2 processes separately and in two different systems. Mr [redacted] did update his address in one system but it was never updated in the other. We should have caught that prior to sending the check.
We have been in direct communication with Mr [redacted] and explained the situation to him. We will be cancelling the first check immediately and re-issuing a second check to the correct address. Mr [redacted] will be emailed FEDEX tracking information.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)