Second Tyme Around

Revdex.com Case # [redacted] Due Date: 2/27/ Thank you for the opportunity to respond to Ms [redacted] inquiry dated 2/17/We appreciate you alerting us to her concerns CarePayment® (in conjunction with business associates and health care providers) makes available credit programs (0.00% APR payment plans) to specific healthcare providers’ patientsThe CarePayment® program provides a vehicle by which a patient may pay off balances on a health care provider account over an extended period of timeCarePayment® is an optional program for persons who wish to avail themselves of the credit offer; a person who elects to accept an offer for a CarePayment® account may elect to close the CarePayment® account at any timeCarePayment® is not a collection agency nor does it furnish account histories to consumer reporting agencies Ms [redacted] made a payment through our automated telephone system (IVR) on 2/4/On 2/11/2016, this payment was returned unpaid by Ms [redacted] financial institution because the bank account number she entered was not validAfter review of payment in question, CarePayment confirmed that Ms [redacted] bank account information was entered incorrectly; the first two digits were transposedDue to this user error, the payment was returned unpaid and a $returned check fee was appliedAfter review of the situation and in consideration of Ms [redacted] previous payment history, CarePayment has waived the returned check fee on 2/18/ Should there be any additional questions concerning CarePayment®, please contact the CarePayment® Compliance Analyst Julia K [redacted] at [redacted] or by writing at CarePayment [redacted] ***, Lake Oswego, OR We apologize for the inconvenience Sincerely, Julia K [redacted] Compliance Analyst [redacted] Lake Oswego, OR [redacted]

Revdex.com Case # [redacted] Thank you for the opportunity to respond to Ms [redacted] ’ inquiry dated 12/4/We appreciate you alerting us to her concerns CarePayment® (in conjunction with business associates and health care providers) makes available credit programs (0.00% APR payment plans) to specific healthcare providers’ patientsThe CarePayment® program provides a vehicle by which a patient may pay off balances on a health care provider account over an extended period of timeCarePayment® is an optional program for persons who wish to avail themselves of the credit offer; a person who elects to accept an offer for a CarePayment® account may elect to close the CarePayment® account at any time CarePayment® is not a collection agency nor does it furnish account histories to consumer reporting agencies Conforming payment options are listed on the back of the CarePayment monthly statementsFor instance, mailed payments must be mailed with the payment stub to the payment address shown on the payment stub, while automatic payments are offered either by credit card or Automated Clearing House (ACH)Bank bill-pay is not a conforming payment option due to the extra processing days involved We apologize to Ms [redacted] for any frustration experienced and intend to resolve this complaint in good faithThe late fees in question, totaling $175, have been waived Should you have any additional questions concerning CarePayment®, please contact the CarePayment® Compliance Specialist Samantha R [redacted] at [redacted] or by writing us at CarePayment, [redacted] *** Sincerely, Samantha R [redacted] Compliance Specialist Meadows Rd Suite 320, Lake Oswego, OR 503-849-

Revdex.com Case # [redacted] Thank you for the opportunity to respond to Ms [redacted] ’s inquiry dated 3/7/We appreciate you alerting us to her concernsCarePayment® (in conjunction with business associates and health care providers) makes available credit programs (0.00% APR payment plans) to specific healthcare providers’ patientsThe CarePayment® program provides a vehicle by which a patient may pay off balances on a health care provider account over an extended period of timeCarePayment® is an optional program for persons who wish to avail themselves of the credit offer; a person who elects to accept an offer for a CarePayment® account may elect to close the CarePayment® account at any time CarePayment® is not a collection agency nor does it furnish account histories to consumer reporting agenciesOur records indicate that on 1/18/Ms [redacted] ’s daughter, ***, contacted CarePayment® to request cancelation of autopay moving forwardOur representative explained that we could not fulfill this request as she did not have proper authorization and that in order to cancel the autopay, she would need to submit her Durable Power of Attorney documentationShe declined and the autopay remained activeWe apologize to Ms [redacted] for any frustration experienced and intend to resolve this complaint in good faithThe automatic payments have since been canceled, and two returned payment fees (totaling $50) have been waivedShould you have any additional questions concerning CarePayment®, please contact the CarePayment® Compliance Specialist Samantha R [redacted] at 503-849-or by writing us at CarePayment, Meadows Rd, Suite 320, Lake Oswego, OR Sincerely, Samantha R [redacted] Compliance Specialist Meadows Rd Suite 320, Lake Oswego, OR 503-849-

Revdex.com Case # [redacted] Due Date: 1/13/ Thank you for the opportunity to respond to Ms [redacted] inquiry dated 12/30/We appreciate you alerting us to her concerns CarePayment® (in conjunction with business associates and health care providers) makes available credit programs (0.00% APR payment plans) to specific healthcare providers’ patientsThe CarePayment® program provides a vehicle by which a patient may pay off balances on a health care provider account over an extended period of timeCarePayment® is an optional program for persons who wish to avail themselves of the credit offer; a person who elects to accept an offer for a CarePayment® account may elect to close the CarePayment® account at any time CarePayment® is not a collection agency nor does it furnish account histories to consumer reporting agencies On 12/16/2015, CarePayment first received notice from [redacted] , an unauthorized third party (i.eshe was not the person who received the CarePayment offer to pay the balance owed the health care provider)Ms [redacted] requested that CarePayment discontinue mailing her and her household members (including Ms [redacted] )On 12/16/CarePayment sent notice to the health care Provider, Memorial Owosso to recall the balance so Ms [redacted] and/or Ms [redacted] could work with Memorial Owosso directly on the balance owed On 12/17/2015, Memorial Owosso recalled the balance and the CarePayment account was closed with a zero balanceOn 12/22/2015, CarePayment sent a final statement showing a zero balanceCarePayment has since removed Ms [redacted] address from the account profile as to prevent any further mailings Should you have any additional questions concerning CarePayment®, please contact the CarePayment® Compliance Analyst Julia K [redacted] at [redacted] or by writing us at CarePayment, Meadows Rd, Suite 400, Lake Oswego, OR Sincerely, Julia K [redacted] Compliance Analyst [redacted] Lake Oswego, OR [redacted]