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Secor Reviews (11)

Fields following the highlighted area is the response of Alex Moving & Storage.There transcripts they sent you are false**All documents and information provided to previous claims ( [redacted] n& [redacted] ) are true and correct.They were the ones being aggressive towards me and my family claiming they had my items and have photos of all my items and of the people in my family**As previously confirmed, no items were left behind in the vehicleThere are no existing photos of HHG items not individuals pertaining to this move.I have underage people in my family so how do they have photos of them? **No such photos of any individuals on file.We attempted to file the claim but found that they took all paperwork needed for me to file a claim**Our office has emailed multiple times with claim information and formsTo-date, nothing has been received.They took all paperwork of inventory so we could not file any claims**It is standard procedure for the crew to provide a copy of the signed inventory sheets upon deliverIf the inventory sheet were misplaced, we can certainly provide copies; all remain on fileOur office was unaware customer was missing any documentation; we can certainly provide copies upon request from customer (person submitting this claim is not listed on our paperwork).They broke all items they returned and stole my mother in laws pills for her heart, blood pressure and diabetic pills**All inventory sheets are signed and the TV damage is the ONLY discrepancy listed on paperworkAlso, all cartons were PBO (packed by owner), there is no way of knowing the boxes’ content, unless individually openedCrew members have confirmed multiple times that boxes were loaded direct and delivered without tampering.They also took all boxes with our clothes and valuable paper workWe counted all our boxes on our own before they moved us and after and found over boxes missing.they took advantage of elderly and the little money they had to move.**All items listed on inventory sheets were accounted and signed for.also upon calling them [redacted] gave me permission to record the conversation and I did and I have recording proof of [redacted] stating he has our items and photos of our items and the people in our house and knows where we liveThat is a direct threat to a customer and is illegal.**Phone conversation with [redacted] (receptionist) were very brief, as the hostile conversations with the customer (or person calling) were beyond what she was use-to; ***, office manager took overAgain, due to aggressiveness, individual was told to communicate via email I have even called the police department of Camarillo to investigateThat's how serious it isOur office has proceeded accordingly, has voice mail records, call logs and emailsWe are certainly available to provide any necessary informationOffice: ###-###-####; Fax ###-###-#### In conclusion, we are unable to proceed with a claim, until we receive the necessary claim formI reiterate, our office has NOT received one to dateUpon receipt, our claims adjuster will gladly and promptly process it Please don’t hesitate to contact our office should you be in nerd of further information and/or assistanceRegards,Alex Moving & Storage Team

In response to your request for the small claims documentation; we have not submitted the documentation to the Court yet, in order to give Alex Moving Company more time to pay us what they owe

below is a copy of the letter sent to the Revdex.com it was faxed and mailed all attachments were included in fax and letter August 16, Revdex.com Viewridge Ave # San Diego, CA 92123- Re: ID of [redacted] To whom it may concern: On 7/14/17, [redacted] and [redacted] contracted our services to relocate them From Camarillo, CA to [redacted] , CA; load date 7/29/delivery date 8/1-3/17; Not to exceed cost $7,with basic valuation; .60/lb(please refer to attached quote and BOL) Per standard procedure, all items were inventoried upon pickup (other than crates and mirror carton; no packing was completed) Upon loading, customer/person onsite is required to sign our BOL and inventory sheets (which we have on file- signedPlease see attached)Customer is also required to sign the same inventory sheets upon delivery, which was also completedUpon delivery, customer did make a note of the “damaged TV” (annotated on attached BOL) A male individual, whom refused to provide his name every time he called, did reach out to us multiple times; initial contact was done after hours, to which, vulgar, threatening and harassing voice mails were left (I have record and can certainly forward): WIRELESS CALLER (323) ***- [redacted] Thursday, August 03, at 05:PM WIRELESS CALLER (323) ***- [redacted] Thursday, August 03, at 05:PM WIRELESS CALLER (323) ***- [redacted] Thursday, August 03, at 05:PM WIRELESS CALLER (323) ***- [redacted] Thursday, August 03, at 06:PM ***, our CA MOVE coordinator finally spoke to this individual and explained the claim process: “You have nine months upon delivery to file a claim.” She also emailed a claim form to dl***@hotmail.com on: 8/3/at 8:38am, 8/3/at 10:and 8/4/at 10:44am (copy of emails are attached) Once the phone conversation got out of line due to Mr.’s [redacted] aggression, the call was then transferred to ***, Office ManagerAgain, Mrwas aggressive, insulting and threateningFinally, due to Mr.’s inability to properly communicate, he was subsequently advised that our office would only communicate via emailAlex Moving has been in business for over years and is aware and understand there may be damages along the way, which we’ll take responsibility for; we have proper insurance in-place The accusations written in on this Revdex.com-Claim, are exactly that, falseThere is absolutely no poof to validate these accusations Also, we have VOIP (phone service), which keeps record off all incoming/outgoing callsWe can validate that out agency did not call customer multiple times to harassAlex Moving has taken proper action: we emailed the claim form (multiple times), and can certainly mail/email the rest of the documentation (in case customer misplaced them), however, we are unable to properly assist if our office staff is verberly harassed every-time we make an attempt-to-communicate Please don’t hesitate to contact our office should you be in-need of further information and/or clarification Regards, [redacted] President Alex Moving & Storage Flynn Rd Camarillo, CA Office: 805-483- Fax: 805-483-

We are sorry the customer feels this way we have done everything in our power to resolve this in accordance to our contractCustomer has been given a refund for damages covered by our contract

Attached is the paper work on this job. The job was based on the actual hours we performed, Customer did state crew did work hardThis was just an estimate of hour sometimes the partitions could be harder than estimated to disassemble, items were added to the moveAt no point in
time did we hear anything that the crew was working slow or that there was any problemsAll our contracts, performance reports were signed with no reports of any disputes

Fields following the highlighted area is the response of Alex Moving & Storage.There transcripts they sent you are false. **All documents and information provided to previous claims (*** n& ***) are true and correct.They were the ones being aggressive towards me and my family claiming they had my items and have photos of all my items and of the people in my family. **As previously confirmed, no items were left behind in the vehicleThere are no existing photos of HHG items not individuals pertaining to this move.I have underage people in my family so how do they have photos of them? **No such photos of any individuals on file.We attempted to file the claim but found that they took all paperwork needed for me to file a claim. **Our office has emailed multiple times with claim information and formsTo-date, nothing has been received.They took all paperwork of inventory so we could not file any claims. **It is standard procedure for the crew to provide a copy of the signed inventory sheets upon deliverIf the inventory sheet were misplaced, we can certainly provide copies; all remain on fileOur office was unaware customer was missing any documentation; we can certainly provide copies upon request from customer (person submitting this claim is not listed on our paperwork).They broke all items they returned and stole my mother in laws pills for her heart, blood pressure and diabetic pills. **All inventory sheets are signed and the TV damage is the ONLY discrepancy listed on paperworkAlso, all cartons were PBO (packed by owner), there is no way of knowing the boxes’ content, unless individually openedCrew members have confirmed multiple times that boxes were loaded direct and delivered without tampering.They also took all boxes with our clothes and valuable paper workWe counted all our boxes on our own before they moved us and after and found over boxes missing.they took advantage of elderly and the little money they had to move.**All items listed on inventory sheets were accounted and signed for.also upon calling them *** gave me permission to record the conversation and I did and I have recording proof of *** stating he has our items and photos of our items and the people in our house and knows where we liveThat is a direct threat to a customer and is illegal.**Phone conversation with *** (receptionist) were very brief, as the hostile conversations with the customer (or person calling) were beyond what she was use-to; ***, office manager took overAgain, due to aggressiveness, individual was told to communicate via email. I have even called the police department of Camarillo to investigateThat's how serious it is. Our office has proceeded accordingly, has voice mail records, call logs and emailsWe are certainly available to provide any necessary informationOffice: ###-###-####; Fax ###-###-####. In conclusion, we are unable to proceed with a claim, until we receive the necessary claim formI reiterate, our office has NOT received one to dateUpon receipt, our claims adjuster will gladly and promptly process it. Please don’t hesitate to contact our office should you be in nerd of further information and/or assistance. Regards,Alex Moving & Storage Team

In response to your request for the small claims documentation; we have not submitted the documentation to the Court yet, in order to give Alex Moving Company more time to pay us what they owe.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[This is wrong and not accurate. They have not given us a reimbursement for all of the damages we have incurred and they have not refunded us the storage fees requested given their fradulent behaviors. This matter is not resolved.]
Regards,
[redacted]

This is currently under investigation by our insurance company and customer is aware of it. Our insurance company will be handling this claim and settling it according to the contract.

below is a copy of the letter sent to the Revdex.com it was faxed and mailed all attachments were included in fax and letter August 16, 2017  Revdex.com  4747 Viewridge Ave #200  San Diego, CA 92123-1688  Re: ID of [redacted]  To whom it may concern:  On...

7/14/17, [redacted] and [redacted] contracted our services to relocate them From Camarillo, CA to [redacted], CA;  load date 7/29/17 delivery date 8/1-3/17; Not to exceed cost $7,044.18 with basic valuation; .60/lb. (please refer to attached quote and BOL).  Per standard procedure, all items were inventoried upon pickup (other than 2 crates and 1 mirror carton; no packing was completed).  Upon loading, customer/person onsite is required to sign our BOL and inventory sheets (which we have on file- signed. Please see attached). Customer is also required to sign the same inventory sheets upon delivery, which was also completed. Upon delivery, customer did make a note of the “damaged TV” (annotated on attached BOL).  A male individual, whom refused to provide his name every time he called, did reach out to us multiple times; initial contact was done after hours, to which, vulgar, threatening and harassing voice mails were left (I have record and can certainly forward):  WIRELESS CALLER (323) [redacted] Thursday, August 03, 2017 at 05:16 PM   WIRELESS CALLER (323) [redacted] Thursday, August 03, 2017 at 05:25 PM   WIRELESS CALLER (323) [redacted] Thursday, August 03, 2017 at 05:32 PM   WIRELESS CALLER (323) [redacted] Thursday, August 03, 2017 at 06:54 PM          [redacted], our CA MOVE coordinator finally spoke to this individual and explained the claim process: “You have nine months upon delivery to file a claim.” She also emailed a claim form to dl[redacted]@hotmail.com on: 8/3/17 at 8:38am, 8/3/17 at 10:49 and 8/4/17 at 10:44am (copy of emails are attached).  Once the phone conversation got out of line due to Mr.’s [redacted] aggression, the call was then transferred to [redacted], Office Manager. Again,  Mr. was aggressive, insulting and threatening. Finally, due to Mr.’s inability to properly communicate, he was subsequently advised that our office would only communicate via email. Alex Moving has been in business for over 20 years and is aware and understand there may be damages along the way, which we’ll take responsibility for; we have proper insurance in-place.  The false accusations written in on this Revdex.com-Claim, are exactly that, false. There is absolutely no poof to validate these false accusations.  Also, we have VOIP (phone service), which keeps record off all incoming/outgoing calls. We can validate that out agency did not call customer multiple times to harass. Alex Moving has taken proper action: we emailed the claim form (multiple times), and can certainly mail/email the rest of the documentation (in case customer misplaced them), however,  we are unable to properly assist if our office staff is verberly harassed every-time we make an attempt-to-communicate.  Please don’t hesitate to contact our office should you be in-need of further information and/or clarification.  Regards,  [redacted]  President Alex Moving & Storage  542 Flynn Rd  Camarillo, CA 93012  Office: 805-483-1125  Fax: 805-483-6115

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
there transcripts they sent you are false. They were the ones being aggressive towards me and my family claiming they had my items and have photos of all my items and of the people in my family. I have underage people in my family so how do they have photos of them? We attempted to file the claim but found that they took all paperwork needed for me to file a claim. They took all paperwork of inventory so we could not file any claims. They broke all items they returned and stole my mother in laws pills for her heart, blood pressure and dibetic pills. They also took all boxes with our clothes and valuable paper work. We counted all our boxes on our own before they moved us and after and found over 100 boxes missing.they took advantage of elderly and the little money they had to move.also upon calling them [redacted] gave me permission to record the conversation and I did and I have recording proof of [redacted] stating he has our items and photos of our items and the people in our house and knows where we live. That is a direct threat to a customer and is illegal. This company has been reported several times to the Revdex.com for I have called the Revdex.com and they gave me the information. I do not care if this company ha been in business for twenty years if you read there reviews on google reviews and yelp you will see the exact same situation with hundreds of other people. These people are thieves and you are representing them. If the Revdex.com needs to take action on this and recognize a dirty company who steals, lies and swindles their customers which is illegal. I have even called the police department of Camarillo to investigate. That's how serious it is. 
Regards,
[redacted]

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