Secure Capital Management

As per Mr [redacted] 's request, I will get out a payment arrangement with due dates and the amounts that are due on those specific / [redacted] Style Definitions */ date I will send via his email he provided to me in this complaint

In response to Mr [redacted] complaintI want to apologize to Mr [redacted] personallyOur merchant has started to charge a larger fee which in turn we have to charge a processing fee for each transaction However if a consumer has already set up arrangements and has been making payments we are not to charge that fee to themThe fee is only for new accounts that have not set up arrangements and are notified of the fee that will occur at the time of setting up arrangementsThis is done verbally as well as in writingMr [redacted] should not have been charged this processing feeI have documented this account that this fee does not apply to Mr [redacted] I have held a short meeting for all my representatives to make them aware that only new consumers making arrangements are to be made aware of the processing fees and added to the accountI have made them aware that any consumer with payments on file already are NOT to be charged a feeAgain I personally apologize for this mishap and I will assure you it will not happen againI have added in the meeting with my representatives that any mishap such as this one should be directed to the Director of Operations immediately

Re: Our file *** * *** *** Thank you for taking the time to contact us regarding this matterWe have reviewed the complainant's file and as well as the phone log and would like to apologize for her experience with our representativeUnfortunately we are not affiliated with the
original debtor so we cannot verify her claims that she was never previously contacted by them regarding this matter nor provide a reason that she was not, if that was in fact what happenedThat would be something that she could take up with Crest Financial Services directly if she so wishedWith regards to the specific complaint that it was illegal to contact her at her place of business regarding this matter, we believe that Ms*** is confusedAs per FDCP regulations, we were perfectly within our rights to contact her at her workplace, as this was the initial contact and upon being asked not to contact her there, we complied and notated her account accordingly. This file has now been referred to our manager and he will be handling any further contact regarding her outstanding debt with ourselves

As per Mr[redacted]'s request, I will get out a payment arrangement with due dates and the amounts that are due on those
specific
date. I will send via his email he provided to me in this complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would like to receive notice, sent via to my e-mail address s[redacted]@gmail.com, stating what my bi-weekly payments will be.  This is requested to ensure that I understand, in writing, what is due for each payment.
Regards,
[redacted]

In response to Mr. [redacted] complaint. I want to apologize to Mr.
[redacted] personally. Our merchant has started to charge a larger fee
which in turn we have to charge a processing fee for each transaction.
However if a consumer has already set up arrangements and has been
making...

payments we are not to charge that fee to them. The fee is only
for new accounts that have not set up arrangements and are notified of
the fee that will occur at the time of setting up arrangements. This is
done verbally as well as in writing. Mr. [redacted] should not have been
charged this processing fee. I have documented this account that this
fee does not apply to Mr. [redacted]. I have held a short meeting for all
my representatives to make them aware that only new consumers making
arrangements are to be made aware of the processing fees and added to
the account. I have made them aware that any consumer with payments on
file already are NOT to be charged a fee. Again I personally apologize
for this mishap and I will assure you it will not happen again. I have
added in the meeting with my representatives that any mishap such as
this one should be directed to the Director of Operations immediately..