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Secure Care Care Reviews (3)

Secure Care Care refused to issue a refund
Entered into a contract with Secure Car Care, based on a sales call. Was told I could look over the contract and call to cancel within 30 days. I did that but was told by the customer service rep that they couldn't cancel over the phone, that I had to fax a cancellation letter. They debited the first months premium from my bank. I faxed the cancellation letter. Prior to receiving a response from Secured to refund my first months premium, they debited the 2nd month premium. They owe me $250.76. I had to change my bank account number to get them to stop! Just want my money back! Terrible warranty and customer service! Buyer beware***Don't use this company!

Please be advised that [redacted] service agreement was purchased thru Secure Car...

Care of
[redacted] on September 5, 2014. IT WAS NOT PURCHASED THRU US. The policy was cancelled by [redacted] on September 19, 2014.
We'have verified a full refund was issued by Secure Car Care back to [redacted]'s credit card
on October 1, 2014 in the amount of $321.00.

Review: I have purchased auto warranty from secure car care and I want to cancel my policy and get a full refund in my 30 days review and when I called them to cancel it they said I have to mail a letter stating that ,I sent it and its been more than 14 days and I haven't got my refund and when I called them to ask about my refund they said you should have it in next two weeks and when I ask for the refund receipt to be sent to my email they told we haven't process it yet beside they were very rudeDesired Settlement: I just want my refund and compensation for the delay ,have a good penalty to stop them from being careless to the customers

Business

Response:

Please be advised that [redacted] service agreement was purchased thru Secure Car Care of

[redacted] on September 5, 2014. IT WAS NOT PURCHASED THRU US. The policy was cancelled by [redacted] on September 19, 2014.

We'have verified a full refund was issued by Secure Car Care back to [redacted]'s credit card

on October 1, 2014 in the amount of $321.00.

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Description: Senior Home Care

Address: PO BOX 223, Allenhurst, New Jersey, United States, 07711

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