Secure Dental

On October 21, 2019, I, *** went to my first dentist appointment at Secure Dental in Springfield, Illinois. I choose this location solely on the fact I was able to get an appointment and it’s location. I arrived at 11:45 for my noon appointment and was not brought back until 12:30. I was seen by a dental hygienist, who I asked if she would like to see my dental history from my former dentist. She told me it was not necessary, I recently moved to Springfield and choose to find a new dentist instead of the long drive back home to the one I have had for a while. The hygienist then left and came back to take a few x rays but it was not extensive and I was surprised but how fast it was over. She then left for a while and back to tell me that I had ten cavities. I was shocked to say the least, I had just seen my dentist in January and had no cavities. I explained to her my dental routine, which consists of scraping my tongue in the morning and at that, brushing my teeth more than twice a day with Sensitive tooth paste, flossing twice a day, and using a mouth rinse twice a day. I explained I am a healthy eater and stay away from Soda and sugars. She then told me it was probably because my mouth rinse was anti pact and not some other brand. I again asked if she wanted to see my old films because I struggled with cavities as a child. I was told no and the dentist finally came in, he only spoke to me less then three minutes. Which was only to point to my mouth and tell me where the films showed the cavities, he had me open my mouth and he glanced inside. Then told me I would need to make more appointments for fillings and left. The dental hygienist then proceeded to floss my teeth and brush them with plain tooth paste and gave me mouth wash and walked me out. That was the extent of my appointment, I definitely did not believe them so I was able to schedule an appointment with *** Dental in Springfield. There I had a three hour long exam and cleaning, I told the dentist about my prior experience just a week more and he told me I had no cavities at all. I am filing this grievance due to the fact a professional tried to tell me my mouth was in a bad condition and attempted to get me to return for more treatment that was not needed. I am also filing this because I believe Secure Dental wrongfully billed my Dental Insurance, ***. Please reach back out to me with any questions or concerns, I want to have this issue addressed.