Secure Lending Incorporated

Please be advised that Secure Lending Incorporated uses a scrubbed list of telephone numbers, which list is not supposed to include any phone number which has been registered with the Do Not Call Registry.  On rare occasions, the scrubbed list will inadvertently include a Do Not Call...

number.  Upon being told that a number should not have been called, the number is immediately deleted from the company’s system and no further calls will be made to that number.  Additionally, even if a number is not on the Do Not Call Registry, if a resident asks for the number to be removed for any reason, that number is also immediately deleted from the system.    It has been confirmed that the phone number of Mr. [redacted] has been removed from the system.  The company takes the Do Not Call Registry very seriously and apologizes for any inadvertent calls.

Please see attached letter from legal counsel to Secure Lending Incorporated.  The Company is a licensed mortgage loan correspondent in the State of Florida. The Company makes every effort and attempt to respect the wishes and privacy of individuals.  It also takes the Do Not Call Registry...

very seriously and makes every attempt to ensure compliance.   With respect to Revdex.com complaint#[redacted], one telephone number was listed in the complaint: Tel: ([redacted].  As of the date of this letter, the Company has conducted an audit of its communications with Mr. [redacted]. The Company found that no calls were made to the number listed in the complaint.   However, the Company found that Mr. [redacted] was called at the following number: ([redacted] Mr. [redacted] had a voluntary conversation on November 29, 2017 with two employees of the Company, one of which was a loan officer for approximately 10 minutes. The Company has no information to suggest that anyone called and hung-up on Mr. [redacted]. An additional associated number the company has for Mr. [redacted] is ([redacted] Additionally, Mr. [redacted] provided his phone number and e-mail to be contacted for follow-up and the next day a follow-up e-mail was sent to him.   The Company is unaware that Mr. [redacted] did not wish to be contacted and its conversation with him suggested otherwise. Mr. [redacted] has indicated that he uses his cell phone for business.   While the Company believes it has complied with all regulations expected of it, it wishes to respect the wishes and privacy of Mr. [redacted] and it has placed ALL of Mr. [redacted]’s associated telephone numbers and e-mails on a list that it maintains of people who wish not to be contacted or solicited.   On behalf of the Company, we appreciate Mr. [redacted]’s complaint, privacy and wishes. The Company has taken action to prevent any future calls or contact from the Company to Mr. [redacted].

To whom it may concern:It is quite easy to make "claims" amidst this process with your department.  Notwithstanding, the fact remains that the call was made, I was provided with a telephone number of a company employee to call back, the employee did call me back, and each call was INTRODUCED TO OUR WARNING about recording all calls, including the same warning when [redacted] left a follow up message on our service for me to follow up with her after the ROBO CALL.Regardless, as you will note, Secure Lending is doing everything in its power to avoid providing us (or your firm) with its agent for service.  Why?Secondly, once litigation has been initiated, a subpoena of all phone records, including for the number of which [redacted] called us from will reveal a great deal more than what Secure Lending is telling us.Therefore, Secure Lending's response is not adequate.  Therefore, if Secure Lending would prefer we escalate our complaint to the [redacted] and other agencies including those governing bank operations, we will be more than pleased to pursue that route instead. Respectfully,[redacted] cc:  Ms. [redacted]   Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12113309, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Antonio D[redacted]

Lenders calling me day and night about refinance. This one asks me my name and immediately hang up. They are definitely fishing for live people to sell to other companies. All day at work on my cell phone which I use for business. Guess who has to answer everything? I don't want to refinance. If I did, I could stick my leg out and trip a lender that isn't a call center in another state. Leave me alone.

On January 29, 2018, I was contacted by "Elaine" with Secure Lending from a fake phone number that cannot be called back ***). I am on the Do Not Call registry, and I have never signed up for this company's services or agreed to be contacted by this company. As Michigan is a one-party consent state, I will record all future calls from this company.