Secure

Initial Business Response / [redacted] (1000, 11, 2015/06/18) */ The customer signed a month agreement with ADTThe customer also signed a Day notice of cancellation (which could have been sent in with in the first days of service) It was not sent out to ADT which means the customers is committing to the month agreement and all the term and conditions that are on the contract that he signedAfter the day NOC the customer is responsible for the contract and the payments that are requiredThe customer was notified of this in the contract, however the customer decided to have a cable provider install a security system on top of the ADT system

Customer was not clear on the definition of Deluxe wireless systemWe informed them that they did receive the deluxe wireless system that entails all the sensors on the system are wirelessOur flyer does state that the 4g communicator is included at no charge however does not disclose that monitoring charges would increase if they were to utilize this form of communicationTo compensate the customer for the discrepancy we agreed to send them a refund for a portion of the difference in the monitoringThe customer is now satisfied with the resolution

Our customer service agent did schedule this appointed , unfortunately our technician was not able to make this appointmentOur company did try to reschedule the appointment and offer additional contacts for the inconvenienceThis customer agreed to an electronic signature for the year agreement, therefore we are unable to honor a cancellation We would be more than happy to reschedule for a technician to come out

01/11/(The mediator spoke to the CONS) An ADT system was in our home when we purchased it When Secure found out that the home was being sold, they contacted us about activating the system under our name, which we agreed to do In August of 2016, they did install new window sensors, but the system itself was already in the home We have had scheduled service appointments since August of 2016, but some of those appointments were no--shows ADT told us that we could contact them directly and they would send their service techs Because of our ongoing problems, there were two separate occasions when I arranged 3-way conference calls between ADT, Secure 24, and me On two separate calls ADT agreed to release us from the 3-year contract As soon as the calls were over, Secure would call us and say that they were not going to accept the charge back from ADT and that we would be held responsible for the full amount due on the 3-year contract I called ADT back and they told me to just stop making payments Secure then called me and threatened to turn this in to the credit reporting agencies Once I filed the Revdex.com complaint, the threats and letters stopped, but I want to be assured that this will not impact my credit score At this point, I don't care about the $refund or compensation for time off of work I just want the contract cancelled, all collection activity to stop, and for no negative information to be sent to the credit bureaus.03/08/The mediator left a VM message for the CONS [redacted] , customer service supervisor with the BUS has assured the Revdex.com that their company will not attempt to enforce their contract They will not pursue collection efforts and they will not report any derogatory information to the credit bureaus Based on our phone conversations, I believe that this is the resolution that you were seeking and we will conclude our mediation efforts