SecureTel LLC

Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ Unfortunately, we only warranty purchased receivers for daysThis is due to the extremely low fail rate of the receivers after initial useThe fail rate on the model that was purchased is less than 1%If the receiver fails after the initial use it is most likely due to improper storage of the deviceAs per our policy, since the receiver was purchased in May, we will not be replacing the unit

Initial Business Response /* (1000, 5, 2015/08/04) */
Unfortunately, we only warranty purchased receivers for 7 days. This is due to the extremely low fail rate of the receivers after initial use. The fail rate on the 211 model that was purchased is less than 1%. If the receiver fails after the...

initial use it is most likely due to improper storage of the device. As per our policy, since the receiver was purchased in May, we will not be replacing the unit.