SecureTickets

Thank you for reaching out to usAt SecureTickets, we value our customers and would like to take the time to address Mr [redacted] concernsIt should be noted that SecureTickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersMr [redacted] has stated that he believed he was purchasing through the website of the venue, or of the event itselfHowever, our web address and branding are intentionally different from those of any other siteDirectly on our website and at the top of every ticket listing page it states “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.”Mr [redacted] states that he purchased six tickets by error, to this we would like to provide clarificationOur site is user-driven meaning no order can be placed without the customer being made aware of the order details, including quantity of ticketsWhen Mr [redacted] viewed tickets for Matisyahu on 12/21/at $each (not $as Mr [redacted] previously mentioned), he had the option to adjust the quantity of ticketsOnce Mr [redacted] selected the number of tickets in the section he desired, he navigated to our checkout page and was directed to review his itemized order breakdown, which clearly displayed the price per ticket, all fees, and the total price in bold textHere it also reiterates, “We are a resale marketplaceTicket prices may exceed face value.” Mr [redacted] was required to agree to our terms and conditions—visible in a text box—and presented with the message in bold “All sales are final.” At this point, Mr [redacted] was also presented with the message “I agree to the sales terms and conditionsI have reviewed the Order Summary above,” and a check box that needed to be selected in order to continue with checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).”With regard to Ms [redacted] claim that the regular price, or "face value," is different than the tickets he purchased, it should be noted that as a secondary marketplace all ticket prices are set by the sellers, not SecureTicketsAs it states throughout our website, we are a resale marketplace and prices may be above face value.As Mr [redacted] mentioned, we do have a 100% Money Back GuaranteeThe 100% Money Back Guarantee is in place to guarantee valid and authentic tickets and delivery of these tickets in time for the eventIt does not, however, support buyer's remorse for tickets purchasedSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industryMr [redacted] valid tickets were delivered to him on 9/prior to his event on 12/21, therefore fulfilling our 100% Money Back GuaranteeWhen Mr [redacted] called to discuss this order we did offer a resolution, stepping outside of our Sale Terms and ConditionsHowever, this offer was declinedAs such, we consider this matter closedRegards, SecureTickets

Although Mr [redacted] continues to press forward with this matter, we are not able to offer refunds once a sale has been completed and must enforce the “all sales are final” policy which was explained clearly in bold text and agreed to by the customer prior to purchaseAs we previously mentioned, as a secondary marketplace, SecureTickets is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between buyers and sellersSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partieswe do not own or generate tickets which is why the policy is in placeWe have also discussed this thoroughly on the phone with Mrand Mrs***.Mr [redacted] reached out to us regarding his concerns on 9/and 10/Mrs [redacted] was offered a resolution while speaking to a customer service manager and promptly declined the offer on 10/ If Mrand Mrs [redacted] have any additional concerns they would like to discuss, they are welcome to reach out to our customer service departmentAt this time, we consider this matter closed.Regards, SecureTickets

Complaint: [redacted] I am rejecting this response because: I was not offer any resolutionThe vendor keeps insisting that I was but does not disclose what that resolution wasI will be contacting the vendor soon to pursue this matter furtherThank you Sincerely, Allan ***

Thank you for reaching out to usTicket Fulfillment Services has been in contact with Mr***, and both parties have found an amicable resolutionAs such, we consider this matter resolved, and hope that Mr*** will consider us for his future ticketing needsIf Mr*** has
any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team. Regards,Ticket Fulfillment Services

Thank you for reaching out to us regarding this issueSecure Tickets is an online resale marketplace, which means we do not own or generate tickets--instead, we merely facilitate transactions between ticket buyers and ticket sellersPer additional review of the information provided, we are unable
to locate an order placed with us by Ms***As a result, we are unable to assist her with this issue.Regards,Secure Tickets

Complaint: [redacted]
I am rejecting this response because: I was not offer any resolution. The vendor keeps insisting that I was but does not disclose what that resolution was. I will be contacting the vendor soon to pursue this matter further. Thank you
Sincerely,
Allan [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for reaching out to us. At SecureTickets, we value our customers and would like to take the time to address Mr. [redacted] concerns. It should be noted that SecureTickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions...

between ticket buyers and ticket sellers. Mr. [redacted] has stated that he believed he was purchasing through the website of the venue, or of the event itself. However, our web address and branding are intentionally different from those of any other site. Directly on our website and at the top of every ticket listing page it states “We are a resale marketplace. Prices may exceed face value. This site is not owned by any venue.”Mr. [redacted] states that he purchased six tickets by error, to this we would like to provide clarification. Our site is user-driven meaning no order can be placed without the customer being made aware of the order details, including quantity of tickets. When Mr. [redacted] viewed tickets for Matisyahu on 12/21/16 at $190 each (not $247.59 as Mr. [redacted] previously mentioned), he had the option to adjust the quantity of tickets. Once Mr. [redacted] selected the number of tickets in the section he desired, he navigated to our checkout page and was directed to review his itemized order breakdown, which clearly displayed the price per ticket, all fees, and the total price in bold text. Here it also reiterates, “We are a resale marketplace. Ticket prices may exceed face value.” Mr. [redacted] was required to agree to our terms and conditions—visible in a text box—and presented with the message in bold “All sales are final.” At this point, Mr. [redacted] was also presented with the message “I agree to the sales terms and conditions. I have reviewed the Order Summary above,” and a check box that needed to be selected in order to continue with checkout. Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are final. All prices are listed in US Dollars (USD).”With regard to Ms. [redacted] claim that the regular price, or "face value," is different than the tickets he purchased, it should be noted that as a secondary marketplace all ticket prices are set by the sellers, not SecureTickets. As it states throughout our website, we are a resale marketplace and prices may be above face value.As Mr. [redacted] mentioned, we do have a 100% Money Back Guarantee. The 100% Money Back Guarantee is in place to guarantee valid and authentic tickets and delivery of these tickets in time for the event. It does not, however, support buyer's remorse for tickets purchased. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry. Mr. [redacted] valid tickets were delivered to him on 9/29 prior to his event on 12/21, therefore fulfilling our 100% Money Back Guarantee. When Mr. [redacted] called to discuss this order we did offer a resolution, stepping outside of our Sale Terms and Conditions. However, this offer was declined. As such, we consider this matter closed. Regards, SecureTickets

Although Mr. [redacted] continues to press forward with this matter, we are not able to offer refunds once a sale has been completed and must enforce the “all sales are final” policy which was explained clearly in bold text and agreed to by the customer prior to purchase. As we previously mentioned, as a secondary marketplace, SecureTickets is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between buyers and sellers. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. we do not own or generate tickets which is why the policy is in place. We have also discussed this thoroughly on the phone with Mr. and Mrs. [redacted].Mr. [redacted] reached out to us regarding his concerns on 9/26 and 10/1. Mrs. [redacted] was offered a resolution while speaking to a customer service manager and promptly declined the offer on 10/1.  If Mr. and Mrs. [redacted] have any additional concerns they would like to discuss, they are welcome to reach out to our customer service department. At this time, we consider this matter closed.Regards, SecureTickets