Security Bank

The Sennheiser [redacted] headset retails for $749.95 and comes with a two year warranty. In this particular case, the customer indicated the product was purchased on 10/1/2015 for $1,000, but when the customer provided a proof of purchase, the receipt stated that the product was actually purchased on...

11/8/2014, for $509.01. The unit was no longer within the two year warranty period, as it had expired on 11/8/2016. We have since contacted the customer and have reached an agreement on repairing his unit and returning it to him.

We are sorry that the Momentum BT headset is not pairing with the [redacted] or [redacted] devices.  As stated in the [redacted] warranty policy we will replace your headset with a new unit.  Please follow the directions below to return your headset to our repair...

facility:Please use the following link ([redacted]) to get to the [redacted] Service Portal to create a SERVICE ORDER and send the item in for warranty replacement. Once you have completed the online steps necessary to create a SERVICE ORDER the final step is to click the "FINISH" button at which time you will be taken to an online page that allows you to print a prepaid UPS label to cover shipping.NOTE: You will need to include your proof of purchase (ie: receipt from an authorized re-seller) for warranty purposes. If you have any questions regarding the warranty process please contact our Service Department directly via phone (Toll Free: [redacted]  Ext: * or Local: [redacted] or email [redacted]

Complaint:...

10988133
I am rejecting this response because:
"We cannot just do an enterprise wide sweep of our email system" I asked Sennheiser to get the records concerning the Area Sales Managers. Somebody in IT should know how. Or ask all the Area Sales Managers by email for the phone and email records as to me. That's a simple search.
Sincerely,
[redacted]

We reached out to Mr. Huang and came to an agreement.  We are replacing his headphone with a [redacted] headphone.   Best regards, [redacted]

To satisfy our customer we will be sending out a set of cushions at no charge to the address in the complaint.[redacted]Director of Operations