Security Dodge Chrysler Jeep Ram

Review: Hello. I have been in contact with below person: [redacted] Internet Sales ###-###-#### ###-###-#### fax [redacted] Security Dodge Chrysler Jeep Ram SRT Gem Long Island's Largest Volume Dealer [redacted] Copy of email is available. Explained in plain, clear English what i'm looking for and terms. Had several call made, and also confirmed that I will get exactly what i'm asking for. I was told that manager has agreed to the price and terms. The terms are for NEW 2014 Jeep Grand Cherokee, 4x4, Limited with Navigation, Rear Camera and Sunroof. Lease terms are 36 month, 0 down, $409 / month payment, taxes included in payments. Just first month payment and DMV fees when picking up car. On July *, 2013 made several calls again, and was told that all terms and numbers correct. I asked to have everything ready for us to pick up the car on July [redacted], 2013. Today (July *, 2013) me, my elderly mother, wife and * years old daughter came to the dealership to sign all paperwork and pick up the car. This is where it all became pure [redacted]! Besides the fact that when we walked in no one has greeted us, few people behind desk were talking about something, and even when we came up to the desk we were ignored until they have finished conversation! Then it took about 15 minutes for Salesman to come. His name is [redacted]. I again confirmed terms and price, and asked if anything changed. And salesman confirmed that nothing changed, and everything as was discussed before. He gave us few papers to fill out and left. After credit application was filled out he brought us a dealership agreement. This agreement had 39 month lease instead of agreed 36 month. Salesman started saying that that was agreement, and we are trying to make up numbers! He also said that if we don't want to take this deal, we'd have to pay more per month. Then after I offered to show correspondence by email with 36 month term he walked away for about 10 minutes. After he came back he said that 36 month will be honored, but because it has to be done with a different bank it may take up to a day to get approval! We have spent three and a half hours waiting there, and nothing was done! Absolutely outrageous! Every car lease experience I had in the past with [redacted] has never, ever seen anything like this! Usually takes about 30 minutes to complete all process. We left dealership, and were told to wait for a call when bank approval is ready. Around 6pm I had to call dealership to find out status on approval from bank, and was told that nothing is done yet, and to wait for a call within an hour. I call[redacted] that was working on our application, and was told by representative that all applications are processed only before 4pm. Called back dealership around 7:15pm, asked again about status, and was told that nothing changed. Then I received a call from a lady from their call center and was asked about whole situation. After explaining to her what is going on, she promised to give them a call and get back to me. Within 10 minutes she called back and said that our application has been approved and that manager will contact me to let me know time to pick up car. Half hour passed and still no call. I called again dealership, and this time was told to come to pick up car at 8:30pm sharp, because they close at 9pm. We came exactly at 8:30pm, and the madness started again! We were told to wait, and wait, and wait. Please keep in mind that ** year old Mother, and * year old daughter still with us. During signing a papers financial manager [redacted] and Salesman promised to talk to general manager about giving us at no charge All Weather Floor mats to somewhat compensate for this terrible experience. At 10:30pm we drove away from a dealership. Few minutes driving and I noticed that car has only a little bit less then half a tank of gas! This is very, very, very horrible experience. Today I left message with front desk, and told them about GAS situation. Was promised to get a call back to resolve it. Never received a call. Overall, this day was just a pure NIGHTMARE! Instead of pleasant experience of leasing a new car, as it should be. I can't blame salesman for all that happened, but this is no way how customers should be treated.Desired Settlement: First of all apology from top management. This kind of business practice has to be STOPPED! Gift card for $100 for GAS, and OEM Jeep 2014 Grand Cherokee Limited Black ALL WEATHER FLOOR mats shipped to my address at no charge.

Business

Response:

Dear [redacted],

First I want to apologize on behalf of Security Dodge Chrysler Jeep Ram for the treatment that you received. I want to let you know that I am new here, but at the previous dealership I worked at for 17 years, I was very proud of our A+ rating with the Revdex.com. We take these complaints very seriously! I will call you personally to handle this situation! I appreciate you letting me know about this, if I did not know it was broke, I will not have a chance to fix it! I thank you for the opportunity to make you a satisfied customer.

Sincerely,

General Manager

Security Dodge Chrysler Jeep Ram

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I did receive call from general manager, and very pleased with outcome! Thank you so much for your help!!!

Review: II took my vehicle in for a problem I was having. I was told it was fixed and was road tested, so I paid the fee. I took back the vehicle and in 5 minutes I encountered the same problem. The problem was not fixed. I spoke with a man named [redacted], who was quite rude and short and told me anything he thought I wanted to hear just to get me off the phone, he really left me a very poor impression. I brought the vehicle back a second time and now they said the cause of the original problem was something completely different. They then claimed to fix this new issue and to have road tested as well. I took back the vehicle and again within 5 minutes I encountered the exact same problem. I drove the vehicle for 5 minutes and encountered the issue so I cannot see how the vehicle was road tested as they claimed. They then informed me there was nothing else they could do. I requested a full refund and after being avoided and dealing with rudeness for days I was able to get a refund. I took the vehicle to another place to get it fixed and they informed me that the work that Security Dodge did was so poor that they actually did damage to the engine and it would cost $200.00 just to fix the damage that Security Dodge’s so called repair work had done.

I called the Security Dodge [redacted] multiple time but he would not get on the phone. Finally, after many, many calls he did speak with me. I informed him of the situation and he told me not to call back and I was no longer welcome at Security Dodge. The bottom Line is Security Dodge had my car for 6 days total, and not only did they never repair the problem but their horrible service cost me $200, this on top of their rudeness and unprofessionalismDesired Settlement: I would like them to reimburse me the $200 I had to pay to fix the damage they did when they claimed to repair my vehicle.

Business

Response:

[redacted] came in with concerns on 04/**/15. We fixed a lot of the concerns, but still had a shut off concern at 50 mph. We found out the transmission was rebuilt a month prior and found the fluid low and burnt. It was possible the clutches were coming apart. We then serviced the transmission. The concern was still present as per [redacted]. I asked to see the vehicle, but [redacted] refused to bring it in to us. As a goodwill I refunded his money. [redacted] then called 2 weeks later stating we crossed his spark plugs. I asked [redacted] for a receipt to show the cost and he said he paid cash and didn't have a receipt. I asked to speak to the mechanic, but he got mad and started cursing at me. I then ended the call with him. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] is an absolute Liar and I am notsurprised as he and [redacted] spent the better part of two weeks lyingto me every chance they got. I calledhim a few days after I picked up the car so again 2 weeks is a lie, and toldhim I had the documentation that showed the damage that they did to my vehicle,so once again him saying he asked for the documentation is a lie. Once Iconfirmed to him that I had this documentation, his whole tone changed, his immediateresponse was "do not call here again, you are no longer welcome atSecurity Dodge" I NEVER once used any foul language, another lie.The bottom line is Bill Davolio told me thatSecurity dodge fixed my car, not only did they not fix it but his mechanics didnew damage. They did not fix the original problem, they did not fix the damagethey caused, they did not even mention the new damage. They lied and cheatedand tried to get away with whatever they could. [redacted] in his response said he asked forthe documentation regarding the damage, trying to make it seem like he wasgoing to take care of it, well I have that documentation so now is he going totake care of it?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: it all started on wed july ** 2013 I drove my truck to work about 7am I needed to move my truck and it would not start I called my work place repair station and had my truck towed to them after a couple of hours they called me back and said that it was some type of a computer part that looked bad so I asked them if the repair would be covered under my warrenty they called security dodge spoke to the agent [redacted] and had the vehicle re towed to security dodge july ** I rented a car in the meentime and spoke to security dodge conferming my warenty status as of monday 7-** they had not looked at my car . my rental ins was up so I returned the rental car as of wed july ** they still had not looked at my car I even drove down to there shop trying to get ansurwes I must of called them 20+ times trying to get ansures my work place auto repair called them 6 times trying to get ansures and as of the july ** security dodge told them that they had not started working on my truck on thursday july** I recieved a call from [redacted] of security dodge that they think they new what the problem was but it will cost me 400 dollars to findout we had a big talk about my warrenty . [redacted] then called back about 5pm and said my truck was fixed come down to pick it up he said 2 wires where bad from the air pump and that the work was not covered and the bill is now 1181.57 I bought the truck with the air compressure in it bumper to bumper plus they did not work on my truck more then 3 hrs they are bad business for the auto industry and this is my first official complaint in my lifeDesired Settlement: this entire repair should be covered under my warenty even though they totally screweed me by not looking at my truck for about 7 days, because they had me desperate,the only bill if any that I should pay is the orig 400 dollers that [redacted] quoted me

Business

Response:

[redacted] brought his vehicle in to our shop with a no start condition. I the begining it was being treated as a normal extended warranty repair. We needed to diagnose vehicle before we could state it was a covered repair. So my service advisor [redacted] got permission for diagnose with a cost up to $ 400.00 which [redacted] agreed to. We diagnosed vehicle with a major short. Traceing the short led to a harness that was the main feed to the ignition system. We found a sharp object that cut through the harness. Mr service advisor [redacted] spoke with [redacted] and informed him of the finding and that chrysler Service contract would not cover this repair due to a non defect. [redacted] gave his ok for repair and My tech continued with repair. My Tech spent 10 hours plus on this vehicle. We only charged the customer 10 hours at a reduced rate per hour of 108.60 our normal charge is $ 129.95 per hour. [redacted] agreed to this bill before we continued with repair and again when [redacted] our advisor spoke with him. Now to the time frame of this repair. [redacted]'s vehicle needed a special tech to work on his vehicle and he was on big jobs that needed to be done before he start a new job. [redacted] was informed of this durning the time frame. [redacted]'s vehicle was a tow in. We fixed [redacted]'s vehicle and it is fine to this date.

Sunny and his staff were awesome. They helped me get my 2015 Jeep Wrangler Sport, even ordered it in manual when they didn't have any on the lot. Was so pleased with the service I referred my father, father inlaw and brother inlaw who all purchased vehicles. Highly recommend visiting Security dodge for your next vehicle purchase.

Review: It has been three years since we purchased our Overland Jeep Cherokee and the DVD players installed by dealer never worked right. We have been pleading with the dealership mgmt, even bringing the automobile directly to installer with no resolution after several attempts. This March, the commitment was made to perform oil change ( free of charge due to numerous recalls) along with fixing DVD players. After keeping the car for three days, they performed a mirror recall, changed batteries to our key fobs and an oil change -DVDs still not fixed. Called mgmt (and yes was irate at times) since they keep making empty promises. [redacted] promises if we come back for one hour will remove DVDs and send them to be fixed. 3 hours later...my husband had to be driven to vendor to get this done. I don't trust this will ever be rectified. This dealership does not treat customers with any respect or deliver on verbal commitments. It is very sad, the reason we bought this car was based on the written agreement to have DVD players for our toddler. To add insult to injury, we then receive a bill for rotation of tires and air filter change for $212.64 which we are disputing with [redacted]. When do we hold companies accountable to serve customers by doing the right thing?? Please assist.Desired Settlement: Fix DVDs and refund overcharged invoice for inconvenience.

Business

Response:

Please understand that my intention from the first time we talked which was a little over two weeks ago, was to try to resolve a three year old problem. I'm sorry we could not meet the one hour time schedule that we had allotted. Unfortunately things do come up(especially when dealing with third parties) where we can not always deliver things in the timely manner that we would like. In my haste to try and get a problem that as you say has been going on for three years corrected I should have allowed for for any unforeseen issues that could and did arise. I should have realized that a 3 year old issue was not going to be rectified in one hour, let alone three hours for that I'am truly sorry. I will be crediting you back the $212.64 for your inconvenience. As soon as the DVD's come back we will notify you. Thank You,[redacted]Security Dodge Chrysler Jeep Ram

Review: The company was supposed to be selling me a used 2011 jeep wrangler, I put 1,000 down as a down payment every time I went to go pick up my vehicle and finish the purchasing process it wasn't ready. I told them that I no longer wanted the vehicle due to incompetence and wanted my money refunded. They agreed, this was on a Wednesday the [redacted] and I was informed that my money will be back in my account that following day and that the manager would call me to assure everything was taken care of. I received no call and I didn't get my money refunded. I continue to call and speak to the company asking whats the situation on my refund and nothing has been done to solve my situation. After speaking to their used [redacted] yesterday Sunday the [redacted] he assured me that my money will be returned in full today the [redacted] I still received no refund.Desired Settlement: I would appreciate my money back in full, and a written apology from the owner for their overall horrible display in business, and customer service.

Business

Response:

[redacted],

I do apologize for all of the confusion on this matter. I have attached a copy of the recipt that shows that we in fact refunded your money in full on September [redacted] 2013. I regret that you are unhappy with us and I assure you it was not our intention to hold your money. We have submitted the refund and reversed the sale. The money being back in your account depends on the bank. Everything on our end has been taken care of. I hope that in the future we can earn your business and again we apologize profusley for the inconvience this has caused you. If you have any questions please feel free to contact me directly.

Sincerly,

Review: I purchased a Jeep Compass on May **, 2014. The sticker price was $25,985 but the salesman said they would honor my [redacted] certificate price of $22,900. I was there for six hours waiting for the sale to go through and finish up with the [redacted]. He shoved papers at me to sign without explaining most of what I had to sign. He told me I had excellent credit then said I had two financing options. If I financed through the dealership my interest rate would be 4.09 percent and I had the [redacted] price and other incentives. If I financed with anyone else my rate would be 2 percent but I couldn't have any incentives and my payment would be more. He then said I had to buy the protection plus which cost an additional $2891.50 or he couldn't approve the loan. I was very tired at this point and signed the papers. The next day I looked closely at the finance paper and saw that he charged me the sticker price plus an additional $1000. I went right over to the dealership and asked to speak to him. I was told he wasn't in and to make an appointment for the following week. I refused and told the dealers I wasn't leaving until I spoke to a finance person. They made me wait over two hours and then [redacted] came out with a new finance sheet admitting he charged me $26,985 but refusing the [redacted] price I was promised. I told him I also didn't want the protection plus plan and he said again I had to take it. After researching this I knew they could only offer it but it was my choice. He would't listen. I sent an email to the [redacted] of the dealership and never got a response.Desired Settlement: I want to be reimbursed for the difference in the sticker price which was $3000 more then my [redacted] certificate price I was promised. I also want the protection plus cancelled and the money refunded.

Business

Response:

The price was adjusted for [redacted] the next day. I had apologized and immediately had the price corrected. As far as the warranty I have no problem canceling the warranty. I reached out to [redacted] to remind her of our conversation with the price adjustment but have not heard from her. Please have her contact me so I can make arrangements to have the warranty cancelled. We will send her a warranty cancellation form, that she must fill out and return to our dealership as soon as possible. Once she returns this form to us in person, so we can assure original signature. Once we receive this information we can initiate the refund. We have already discussed this with the customer, however we will send her the information mail at a last attempt to assist her with her warranty issue. As the General [redacted], I want to assure customer satisfaction and assist my customers in any way I can.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

The [redacted] price certificate for the Compass was $22702.00. I made a down payment of $4217.50 bringing the price of the car to $18484.50 + tax of$1594.29. The total of car financing should be$20078.78. I was charged $25123.28. Even adding on protection plus that I want refunded $2891.60 it still doesn't come to the $25123.28 I was charged. I did receive an email from the [redacted] and responded with my complaints. I did not get a response back. I will not go into security Dodge to fill out a refund form because I don't like or trust them. They can mail it to me and I will mail it back. Thank you for your help. BarbaraCapozzi

Business

Response:

[redacted],

As per our conversation I have already adjusted the price on the Compass. I will send a cancellation notice to you for the warranty. I apologize for your inconvenience.

Sincerely,

Review: purchased a new 2014 dodge caravan and was told it had stowe away seating . this was a MAJOR reason I bought a dodge after I purchased van, salesman was showing me features. only then did I realize, it did not have stowe away seating. salesman was as surprised as me to find this out.Desired Settlement: convert to stowe away seating. I know it can be done, another chrysler dealer told me so. it would just be expensive

Business

Response:

Dear [redacted],

I'am very sorry to hear you had to resort to file a complaint with the Revdex.com. We strive for 100% customer satisfaction! From your complaint it certainly seems we dropped the ball. I have put a policy in place so that never happens again. I will be contacting you shortly to discuss your particular matter.

Sincerely,

Consumer

Response:

we have not yet resolved the problem. [redacted] has been in touch and has been very helpfull. hopefully we'll work this out

thanks

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased this vehicle on [redacted], Monday May [redacted]. The vehicle is a 2011 Jeep Grand Cherokee CERTIFIED pre-owned. When we purchased the vehicle we paid the $700 Certification fee, and were assured the vehicle was in fact certified and checked. Within a month of purchasing the vehicle, we brought it in for several issues concerning the maintenance, to include the brakes, the windshield wipers, and the drivers seat. When called and spoke to the service tech about the repairs, they informed us the brake pads and rotors needed to be replaced, and they would be done under warranty, as well as several recalls that were never done. This lead us to believe this dealership never certified it in the first place. When we picked the vehicle up, it was never checked, and when we left the lot, the brakes failed and we were barely able to stop the vehicle. When we brought it back, they kept it for a day, and told us the vehicle had a bad brake booster, and claimed they fixed the issue. 2 days later the brakes started making noise again, and the dash lights for the engine and traction came on. We brought the vehicle back, and within 30 minutes it was returned to us without the lights on. Within 24 hours the brakes began making noise again, so we brought it to a private mechanic to look at. According to the invoices from Security they repaired the rotors. Our mechanic informed us the rotors were not only never replaced, but in unsafe and horrible condition, as well as was released in very dangerous condition since they never did the recalls or properly inspected it, and there is a cover up on the hood that will cause it to rot.Desired Settlement: I want the vehicle repaired to standard, and the warranty extended, since they have had us come back 5 times and proven they cannot repair anything properly the first time, or I want my money refunded for the vehicle and the dealership can deal with these issues on their own.

Business

Response:

We have replaced all four rotors on the vehicle. The car was detailed and as of last conversation all was well. No further action is necessary.

Review: I purchased a new Jeep Wrangler from Security Dodge in February, 2015. Upon purchase, I was told that I was purchasing a vehicle which included a removable hard top and a soft top. In fact, what turned out to be just a sleeve to hold the top pieces was labeled as soft top by the associate who showed us how to use the car. The sales associate also told me that when I wanted to take the hard top off they would remove it and store it free of charge.

As summer approached I called to make an appointment to have the hard top removed and have it stored for the summer and was told that while storage was free the cost to remove the top and replace it in the winter was $550.00. When I balked at such a high price, the associate on the phone said well take it off at home at store it in your garage. My sister and I tried to take the top off (since it was described as "no big deal") we discovered it had to be over a hundred pounds and could not be lifted by even two women and the top fell and scratched the car. When we did finally get the top off, we went to put the soft top on and discovered it was not a soft top but just a sleeve to hold the two front hard top pieces.

When I called to complain about the whole situation I was told that I was not sold a car which came with a soft top and would need to spend $1500 to purchase it. I was also told that the scratch was my problem and I should have had the common sense to pay $550 to hire a professional to do it.

I am extremely upset at this situation and would never have purchased this car had I known that I could not use the removable top. I was sold based on the fact that I could easily have the top taken off and use the soft top in the summer.Desired Settlement: Fix the scratch on the side of my car and provide me with a soft top free of charge. While I am willing to pay something for the service of taking off the hard top and storing it for the summer, $550 is excessive.

Business

Response:

[redacted], I'm very sorry that you feel that we misrepresented the options on your Jeep Wrangler. I spoke with both [redacted] and [redacted] the delivery person for your particular vehicle. They both said they never said anything about a soft top. [redacted] has been selling, delivering and training salespeople for three years. She is very aware of the difference from a soft top and a bag that holds the T-Tops for the hard top. The soft top takes up a considerable amount of room in the storage area and is very noticeable. I have also attached the delivery checklist that you signed which clearly shows Freedom Black 3 piece hard. I also attached a checklist that if you had a soft top it would have said that as well. I would like to help you with the pricing for a new soft top and the scratch on your vehicle. Please contact me directly @ ###-###-####.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Your attachment could not be opened but regardless I do not accept your response. We discussed at length the use of the soft top. I remember asking how does the hard top come off, how will I use this in the summer since I do not have a garage and [redacted] informing us that the soft top went on and the Jeep could be used like a convertible. [redacted] informed me that the hard top would be stored for free for the first year as a courtesy. If my vehicle did not come with a soft top, then why would I be told about the free storage for the first year? I am willing to pay to fix the scratch,but I maintain that I was told that the soft top was included in my car's package and should be provided to me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: DEALERSHIP/REPAIR SHOP GAVE FALSE MISLEADING INFORMATION AND LIED TO MAKE UNNECESSARY REPAIRS TO VEH AND CHARGE EXTRA MONEY BY STATING OWNERS/MAINT MANUAL STATES FRONT/REAR DIFFERENTIAL FLUID HAS TO BE CHANGED EVERY 15,000 MILES. THIS IS INCORRECT/FALSE INFORMATION. THE MANUAL ACTUALLY STATES INSPECT AT 24,000 MILES AND CHANGE FLUID ONLY IF USED FOR POLICE,TAXI,FLEET,ETC. WHICH IT IS NOT. THE MAINT CHART/MANUAL DOES NOT STATE ANYWHERE THAT IT HAS TO BE CHANGED AT 15,000 MILES. IN FACT IT DOES NOT STATE IT EVER HAS TO BE CHANGED EXCEPT FOR POLICE,TAXI ETCDesired Settlement: I WANT A COMPLETE REFUND FOR $485.34 FOR UNNECESSARY REPAIRS DONE AND GIVING FALSE /MISLEADING INFO AND THIS DEALER/REPAIR SHOP INVESTIGATED/FINED/CHARGED FOR FRAUD/THEFT AND VIOLATING CONSUMER AFFAIR LAWS ETC.

Business

Response:

We received the complaint for [redacted]. We have looked into the manual and read what [redacted] is stating. It also states that if you use the vehicle for off-road or towing the fluid should be changed. The reason why it was suggested for [redacted] to change the fluid is because the fluid was dirty upon inspection. We did realize our Advisor did not explain this to [redacted] properly. We are giving [redacted] back the money for the differential fluid change at the amount of $485.34 (which is what he actually paid) due to lack of explanation. Our [redacted] did leave a message for [redacted] to call him back at ###-###-#### to make arrangements for him to get his money back. Thank you for giving Security Dodge Chrysler Jeep Ram the opportunity to correct this matter.Sincerely,[redacted]