Security Force, Inc.

Misled/deceived me about the amount of time on the contract.I know there are some good people and there are some bad people in this world but to be deceitful, dishonest, and using strategies to take advantage of people, I find to be right down evil. I not sure how people can live with themselves day after day being this way. As a Pastor, one of the goal is to live by biblical principles and being honest is one that I rely on a lot. What is really scary, are the people you let in your home are the one who are dishonest and deceitful. If they are willing to go as far as being dishonest and deceitful, then who to say they would not comeback to my home to steal and or to harm my family. So here is my complaint:I have a friend who gave my name to a telemarketer to call me about the security services and because he is a friend and it to help them out, I had agreed to get the service. Remember, I was just trying out the service. When the gentlemen came over, I asked him if I could only do it for six months, because I was just trying out the service. He told me this, "If you would like to keep it at this price, you have to do at least a 12 month lease". I agree to do a 12 month lease because that was the only number of months that was mentioned. We the salesperson, sat down with me to go over the contract, he Did Not mentioned anything about the number of months of the contract. He referenced to paragraphs on the contract summarizing what it was saying and having me to initial on a line. No I did not read line by line because you assumed the person you let into your home was going to be honest. HE WAS IN MY HOUSE. SCARY! Even when he had me to initial the lines, I never saw anything about the number of months of the contract. It was about 2 months after I had the service, my wife was going through her file tray and notice the agreement. Then she asked me did I realize that the contract was for 60 months. I said "NO"! She show me were I initialed on the "pink copy" the duplicate copy and the duplicate was a PRE-PRINTED "60" not a duplicate "60". In other words, the "60" was not on the "white copy" so I could not see it but it was on the pink copy hidden from me. But when I initialed the white copy with no "60" indicated, it made a duplicate of my initial on the pink copy where the "60" was pre-printed which again was hidden from me. How clever! I told them that I would honored the 12 month agreement that I was told but the companies both [redacted] and Security Force would not budge. They were willing to reduce it to 36 months. I told them at the time, I did not even know about a 36 six month contract. Then the [redacted] asked me if I had talked to Security Force and Security Force asked if I have talked to [redacted]. I told both companies that I will honored the agreement of 12 months but I will not honored a 36 or 60 month agreement. They refused to accept my offer. Therefore, I have no one on my side to at least try to make this right. So I decide to contact Revdex.com to see if they can help me work this out. I do want to honor my agreement of 12 months which I was told by the salesman. I have no reason to lie and I am not willing to waste my time or your time about this matter. But most importantly, I am not willing to risk my soul salvation for lying about something like this. I hope someone can help me in the matter.Desired SettlementContract modification of 60 months to 12 months based on what I was told by the salesperson. I have been in sales for years as a business owner and if I was not a person of integrity, then I can see how easy you can to take advantage with people by giving them vague information. People trust us in our profession therefore with most contract, we do not take the time to read through the contract while the person is sitting down right beside you.Business Response Contact Name and Title: [redacted] Ops ManagerContact Phone: XXX-XXX-XXXXContact Email: [redacted]@securityforceinc.comWe apologize for the misunderstanding that Mr [redacted] has expressed. Upon reviewing his account and all prior notes and activity on his account this is what I have found. On Sept. 25th, 2015, Mr [redacted] had an electronic copy of his signed documents sent to his email [redacted]@gmail.com. We can forward this over as needed. This copy is the the original agreement that Mr. [redacted] signed for electronically, on our installer's tablet. On this agreement it is clearly documented on page 1 in bold that Mr. [redacted] initialed the 60 month term. We have all our clients initial this spot on their electronic document or paperwork because we do offer different terms for our service agreement. We do not have any lease offer's as Mr [redacted] stated in his complaint. Once we received notification from Mr [redacted] about his concern of his 60 month term, we did offer to decrease his term to our lowest term which is 36 months. A term of 36-60 months is a standard in the alarm industry and we have offered this to all of our clients for the last 10 plus years.We would rather not get into any conversation about integrity, being deceitful or dishonesty because as Mr [redacted] is aware since he has been in business as an owner , misunderstandings or confusion happens in all parts of life. We have credited Mr [redacted] a month of service on his account already for another complaint he had as a way of showing our empathy to the issue. In regard to this issue we are willing to lower his term down to the 36 months to show that we do understand. We hope that this offer will allow Mr [redacted] to understand we are willing to make this adjustment as a way of showing our efforts to make a concession for this misunderstanding.Let us know if we need to provide any other information to assistConsumer Response First the free month was not from a complaint but to make sure a get the service. To give up one month to trick someone into signing a 60 month contract is a brilliant scheme or scam. My first question to Security Force is why would you come with a contract as you have stated but not true of the number of months already "type" in BOLD before the customer had a chance to make their own decision. The document I signed did not have anything on the original copy but found out later it was on the pink copy "duplicate". Another smart move to hide the number of months on the contract on the copy you don't initially signed (wet signed). When the salesman had me to signed there were no "60" months on the white copy (original). He mentioned nothing about the number of month of the contract. I have no reason to lie about what was done. Salesman told me the only way for me to get the deal price is that I had to signup with them for at least 12 months. That is what I agreed to. If I would have known it would have been 36 month or 60 month contract, I would not have agreed to this contract. So when he sat down with me to go over the contract, there were no "60" nowhere on the white copy as I had mentioned before. He did not tell me I was signing a "60" month contract either. I promise you this is not the first time this has been done. It is a brilliant con scheme. Most people would fall for this as well. Follow me on this con scheme: First, you get a random call from a telemarketer who has you name from a friend who just got services. They continue to call but I was skeptical therefore I had my friend to contact me which took several attempts of reaching out to my friend because the telemarketer kept calling me. So after several weeks if not longer, I AGREED TO TRY IT OUT! Secondly, We arranged a time for the salesman/installer to come to my house to installed the service. When he got there, I wanted to postpone the service because they wanted to collect a payment via credit card. I told the salesman/installer that I would prefer to wait because I was not sure if I would have the money in the account at the time. Then he suggested if they would wait a month before the card was process. I agreed. Thirdly, I asked if I could do the service for just 6 months that is when he said in order to get the price I was getting, then I had to do at least 12 months. I Agreed. Fourthly, after he finished installing and testing, he sat down with me and explain the contract policy never mentioning the number of months of the contract. He summarized the contract and had me to initial the paragraph he was summarizing for me. I even joking said, "I am not signing my life away am I". He made reference that what I was initialing was based on his summation of the contract. Not knowing I was being scammed. Question to Security Force, why was the contract already pre-printed with "60" or "36" if the customer has not verbally agreed? Another question, why would you just assumed the customer wanted a "60" month contract. Another question, why would you install all the equipment first before asking the customer if they would be willing to accept a 60 month contract? Another question, What would of happened if the customer find out by looking on the hidden page (pink copy/duplicate) that it was a 60 month contract and decided they were not willing to signed because they discovered the number 60 in bold in the hidden page? The salesman/installer would had to uninstall their equipment and put the original equipment back. Let me give you my reason for why it was done that way. After the equipment was installed, the next step was to signed the contract, right! Based on the information from the salesman/installer, I thought I was getting for 12 months because I was not told of any other contract months. This was a very dishonest manipulative move. Another question, why don't you write in the month of the contract onsite since it is a duplicate copy. It should work the same way. The reason why is a part of your con scheme. You do not write it in because it is already pre-printed on the hidden copy (pink/duplicate). Since its already pre-printed on the pink copy all you would need is my initial to go through on the pink copy and you got me. Now for as the white copy that did not have the number 60 in bold, I initial right beside the blank space which I assumed you went back to your office and easily type the number "60" in that space, clever! Oh, by the way, what I thought I was initialing was what he was summarizing about the contract and it was not the "60" month contract that I am now stuck with. I would be willing to take a lie detector test to prove my argument and I wonder if Security Force salesman/installer would be willing to do the same. This is how confident I am about what happened. I know they will disagree because to agree would mean that their business practice is unacceptable and very unethical. Here is what I am willing to do is to keep my agreement with salesman/installer. I am willing to do 12 months as agreed. It is a matter of principle. It is my pet peeve for people to take advantage of innocent people. How shameful it is to promote security to protect people lives when you go into people homes to take advantage of them. I hope you would stop. I may not get justice with you but I pray to God that you would refrain from this practice. Please! Final Business Response First off we would like to apologize for the delay in this response. We responded via the Revdex.com website the day we received this update but it is our understanding it never made it through the system.So to fill in the gaps of what has transpired here, on 9/2 Mr [redacted] set up an installation for security [redacted] with our company, on the recommendation from a firnd who has our services and is happy. On that date, our technician was unable to to complete the installation work because, according to our notes, Mr [redacted] had to much going on and needed to set up another time to finish. At this time our technician filled out hard copy paperwork so he could document exactly what Mr [redacted]'s installation work would entail upon our return. We do this so the client has record for themselves of what we plan on doing upon return and also if a different technician returns they all are on the same page with what needs to be accomplished. At this point nothing else is completed on the paperwork, no money was exchanged, no length of term is chosen. This paperwork is just a record for everyone to have for documenting what we did and will complete upon our return. We do this with every customer we visit and cannot for whatever reason, complete all the work needed.A return date was set to 9/23, on 9/23 Mr [redacted] was not available for the time and we reset the completion for 9/25. On 9/25 we returned and our technician completed all the security work as per the order. At this point, this is where our technician, as stated in our prior response, completed all the electronic documents with Mr [redacted] via the tablet he has on site with the client. At this point Mr [redacted] initialed the 60 month term which our technicians must input and have the client initial for the paperwork to process electronically. Before technology allowed us to perform our documentation electronically, our technicians all had to have hard copies to fill out for clients. These hard copies are all printed at our printer, our standard agreement is for 60 months. When our technicians have a hard copy on site, the 60 months printed from our printer goes through all the copies. We have a copy of this paperwork on file for Mr [redacted] as needed. If the technician at this point would lower the term to 36 months, they would cross out the term and both parties would initial the change so everyone has proper documentation for their records. This process was not performed with Mr [redacted] because our tech needed to return and is aware that an electronic copy would be completed at that point.The allegations that Mr. [redacted] is making towards Security Force are unfounded. Security Force has protected over 60,000 clients in the NC/SC markets and for what Mr [redacted] is alleging, our entire organization and our printer would have to be corrupt and un-ethical. We find that insinuation abhorrent. We have an A plus rating with the Revdex.com because we take and handle all issues with the utmost concern. We can validate all the items we have spoke here with full disclosure and documentation. We understand that for whatever reason in this situation there has been a break down in understanding and communication. Security Force could never guarantee that these types of issues in communication can occur but we are willing to make changes to show our understanding.Based on this, again we are willing to send Mr [redacted] an electronic copy of a new term for 36 months and we will move forward and take care of Mr [redacted] and his security needs at the same level of expectation we have for all of our customers.Please let us know how we can further assist.More Information Received From The Consumer(The consumer indicated he/she DID NOT accept the response from the business.)First of all, I have no reason to lie about and on Security Force but because they were not there onsite, they are defending their salesperson/installer as if they were there. I know what was said and what was not said to me. I know they are just the middle man and they are between the installer and [redacted]. [redacted] made it very clear that my disagreement is with Security Force and not with them. This is why I made the complaint that what Security Force did with unethical and very deceitful. The claim is that someone came out to my house to do install my service but I had too much going on and you stated there is paperwork stating this visitation. Please supply me with that paperwork along with my signature. As I recalled, some called me and let me know they were coming out the day it was schedule and I recalled letting whoever it was that I would not be available because I had too much to do but your paperwork will determine a visitation and if so I will stand to be corrected on the initial visitation ONLY.About the date of installation on 9/25, I specifically asked the installer if I could do a 6 months contract. I asked this question because I wanted to try out the service. I knew there was going to be monthly installment because that was discussed over the phone prior to the installation but at that time no contract terms were mentioned. Before the installer begin to install the service knowing I was only TRYING OUT the service which was a bad mistake, I asked him if I can only do the service for 6 months, and he told me to get it for this price, I have to do at least 12 months. So I agreed to let him do the installation because otherwise I would have told him I do not want the service. There were never a 60 months or a 36 months contract ever mentioned and that is the truth. There were never a time after he began and finished that I was under the impression that I would be signing a 60 months contract or a 36 months contract.When the install was finished, we sat down at my table with his tablet to go over what was done. I knew saw or was told I was signing a 60 months contracted. When he was going over the contract and I trusted that what he was summarizing to me was the truth with no hidden surprise boy was I wrong. Where I initialed my name, I never saw the number 60 anywhere on the white original copy. It was several weeks later when my wife were filing paper she discovered that I send a 60 months contract and immediately said "NO I DID NOT" and then she showed me the number 60 not carbon copy but preprinted on the pink copy which I would not have seen while initialing the paperwork. As a Pastor, lying is not worth losing my soul and as a business owner, I had employees who did not follow the protocols and it made our look bad. For example, one of my technician did work for one of my customer after hours and charged the customer less money and the customer even gave them a tip but after the service was done, the customer still had problems. So the customer tried and tried to contact my technician to come back and fix her computer but she was not able to contact him. Therefore, the customer ended calling my office complaining about what my technician and she wanted us to fix it. For our company sake, we fixed her computer but we had to let the employee go because it was in violation of our company practices.I do not want to accuse your company of being dishonest and deceitful but your technician was and that is truth. Whether that was his intentioned or not, it turn out that way.Addressing the hard copies, at the time I initial the contract, there were no "60" printed on the original (white copy) of the contract but is was on the pink copy as we discovered later on. On my pink copy, the number 60 is not carbon copied it is preprinted. The print from carbon copy does not look like the print I have on my pink copy. And I can prove this having over 30 years in the IT industry and working with all types of printers.You state that my allegations are unfounded because you were not there and you do not know what was said. The only thing you are referencing is the paperwork which was done deceitfully and dishonestly. You are the company so you are going to agree with your employee. I am not talking about your 60,000 clients, I am talking about my agreement with Security Force which I feel was done wrongly. I know it is too much to ask if your installer would be willing to take a lie detector test. I am just to prove who is telling the truth because the paperwork is telling a different story from what the installer discussed with me. You can say what you like about me but you were not there. I know what was said and yes I feel abuse as well as violated knowing that this man has been in my home. For as validate will be the very documents that are being used to bind me to a contract that was deceitfully and dishonestly giving to me to signed. My biggest mistake was I trusted that the installer was telling me the truth about what we verbally agreed to. So based on just the paper only, you will win in a court of law but based on morals and ethical principles, you would not base on what your installer did to me.I must say how this was done was brilliant on your part because there is no where I can get justice. But I have experienced injustice before where the superiors take advantage of the powerless. So for me to get justice, some has to be exposed of his wrong doing and that may be unlikely to happen because I do not have the resources to get the installer to confess the truth.I refuse to pay for a service when I feel as though I have been lied to, abused, and force to comply with contract that was deceitfully. I am willing to do the 12 months as it was verbally told to me by your installer because if I would have known it was more the 12 months then I would not have gotten the services. If there was no truth to what I am saying, why would think I would put this much time trying to explain my situation. It is the principle of being mistreated that I feel that needs to be explained. It is not the money because we can afford it but is the principle that when injustice is being served, then you just can't keep quiet.

I have read negative reviews about this company and I have to say my experience was quite different. This company went above and beyond to assist my family in our home security system. I am very pleased with the system and their customer service. This is not a scam and I must advise that their customer service is the best I have ever dealt with. They take the time to explain everything and I mean everything multiple times until the customer is satisfied. The technician that installed the system was also very patient and wonderful to deal with. Thanks Security Force Inc. for a great system and wonderful customer service!

We weren't unable to pay we just stopped paying an alarm system was put in our home on March 9th. 2012 after the installation the guy said I can't get in touch with them through the cell number in the alarm its updating! I'm no installer so I took him at his word it was setting going off if you opened the door if you forgot to push the button etc. We thought everything was fine well we go out of town 60 miles someone tries to get into our patio doors in the back of the house. It tripped the alarm but it hadn't called the police the alarm monitoring company etc. So I called and told them and they said we didn't get it I told them what happened when it was put in etc. They never sent anyone to fix it I paid the day they put it in I think it was like around $35.00 it's on my computer. The only call I got was we need your payment I said it's not working and they said well you haven't called us I said oh yes I have. They didn't offer to fix it then either so they call again so I just start making up reasons why I haven't paid them I think the first check was the only one I paid. So I pulled this today and called she said you pay 1,776.00 we'll take it off I said no and it should have been reported 4/1/12 not pd. This is what it says and she said well it will be on your credit 7 years I said that's not correct it was in 4/1/12 I stopped paying she was smart mouthed I hung up!!!This is not right and this is the company it came from http://www.securityforceinc.com/about/ SFI this is not true and needs to be changed please!
The company is
Customer Reviews
Revdex.com Accredited Business since 06/03/2004
Security Force, [redacted] Raleigh, NC XXXXX
Phone: (XXX) XXX-XXXX
[redacted] & [redacted]
Address:
[redacted] N CENTRAL [redacted] STE [redacted] TX XXXXX
(XXX) XXX-XXXX Account Number:
XXXXXX
Original Creditor:
SECURITY FORCE INC
Address Identification Number:
XXXXXXXXXX
Status:
Collection account. $1,776 past due as of Jun 2016.
Status Details:
This account is scheduled to continue on record until Mar 2019.
This item was updated from our processing of your dispute in Jun 2016.
Date Opened:
08/2015
Reported Since:
09/2015
Date of Status:
09/2015
Last Reported:
06/2016 Type:
Collection
Terms:
1 Months
Monthly Payment:
$0
Responsibility:
Individual
Credit Limit/Original Amount:
$1,776
High Balance:
NA
Recent Balance:
$1,776
Recent Payment:
$0
Payment History:
2016

I purchased Security Force, INC and I was happy with my services until I purchased [redacted] from [redacted] my home phone , internet and entertainment provider. [redacted] tv is not satailite it is through phone lines. During installation by [redacted] I was informed that Security Force had use my phone lines and used some old lines from [redacted] and not replaced any new lines and made my phone lines that every time it rained I had static and phone became a party line. I called them and told them that they need to connect to another phone line because It was not properly installed. When [redacted] was installed the [redacted] serviceman told me that they disconnected our security system and to call and have them to come out and fix the lines and tie into my phone correctly so I will have my alarm system connected but as of November 2013 I did not have service. I continued to have problems with my [redacted] but the problem was finally repaired or fixed but I was reminded that my security system by Security Force was still disconnected and that I did not have service. My checking account was deducted monthly and no service whatsoever. I called Security Force and never had it repaired or connected. I called Security Force in May 2014 to tell them we were moving and buying a new home and the person said that my contract would not be any good because it was only for that old address and I would have to sign a new contract. I told him that I would call back. I called back and told him that I would not be needing their service. I was told that I was under contract I then reminded them that I was told that contract was only good for that old address and I preceded to tell them about my system had been connected but I continued to be billed and I had no real service because the wires or lines were disconnected in November 2013. We have been in dispute since June 2014 after we moved. The house was rented and they wanted to know if the new tenants were interested in continuing the security service and I had already informed them that it was not connected to phone system . I am not paying for services I was billed and not receiving and now recanting the contract issue about needing or signing a new contract for new address.

Buyers be ware! You might want to think twice before wasting your money with Security Force, Inc. In the first place, I was told by the sales person that the contract would be for 3 years. I admit, I didn't read the contract closely when I signed it. Now I find my obligation is for 5 years. I had this system installed in May of 2014. I struggled to avoid false alarms especially when a visiting child opening a door could trigger one. That was during the first three months I had the system. I changed phone service and the system couldn't call out. Now all it can do is blare false alarms so I've left it disarmed since September of 2014. Once it was "serviced" but it still doesn't work. Now I have enough people in the house that I don't need the system so I have made no effort to have it repaired. Recently I started getting calls about a low battery a lot of calls. I finally got one at a time when I could answer it. The company agreed to send me a new battery if I could install. I declined the only thing I'd get by activating it is a change to charged with false reports. So now I pay $34.99 per month for these useless service and will apparently have to continue to do so for another 33 months....

Called this company in MayCalled in May to cancel service. Was told that I was under contract until Aug 1, 2014. Explained that I was with another security company and that they could stop monitoring & I that I would pay until August. They issued another debit on my account for September. When I phoned I was told that I had to give 30 day notice & that I should have phoned in July? The story I got today from the customer service representative was not what I was told in May. He also said they had tried to contact me several times? That was not true. DO NOT USE THIS COMPANY.Desired SettlementRefund of $32.99.Business Response /[redacted]/I am sorry for the confusion regarding the cancellation of this account. The agreement does require a written notice to cancel. The account was processed for cancellation effective date of 10/13/14.No further funds will be drafted.Consumer Response /[redacted]/Service was cancelled months in advance and no written agreement to cancel was ever mailed to me until this week. This was not explained to me when I phoned to cancel the service in the spring. I told your company that you no longer needed to monitor because I had switched to another company. I was aware that I was under contract until August and I would be responsible until then. The customer service rep at the time did not mention that you had to monitor until August nor mention any paperwork. The money should not have been drafted from my account d for October and the customer service rep I spoke to about the draft was the rep to explain the paperwork & the reason for the draft. He also stated that you had tried to reach me via phone several times. Funny how there was NEVER any messages nor caller ID for your company. I NOT recommend this company to anyone and I feel like I was taken advantage of. DO NOT USE THIS COMPANY!Final Consumer Response /[redacted]/(The consumer indicated he/she DID NOT accept the response from the business.)Regardless of your excuses, your customer service team failed & did not explain anything about a written notice and nor was one mailed until I called 3rd time about having my service cancelled. Your services are terrible and your customer service is worse. Therefore thank you for nothing and I will not suggest your services to anyone & therefore you are the one effected most by your incompetence.Final Business Response /[redacted]/ I will have the check issued today. It will go in the mail tomorrow. I have no issue sending the money. I certainly don't agree with her position. We make every customer initial beside those terms so they have a clear understanding of the notice to cancel.

SFI INSTALLED A SECURITY SYSTEM IN MY HOME AUG 28TH ABOUT 2 MONTHS LATER IT STARTED GIVING PROBLEMS I CALLED AND THEY DID SOME TROUBLE SHOOTING OVER THE PHONE IT WAS NOT SUCCESSFUL SO THEY SAID IT WAS A WEAK BATTERY AND THE SYSTEM WAS ALARMING ABOUT EVERY 4 TO 5 HOURS THEY SAID THEY COULD COME OUT AND PUT A NEW BATTERY IN FOR A $20.00 SERVICE FEE AND A CHARGE FOR PARTS I TOLD THEM TO COME AND GET THE SYSTEM BECAUSE I SHOULD NOT HAVE TO PAY FOR THIS ONLY BEING INSTALLED FOR 2 MONTHS THEY ALSO TOLD ME THE PAYMENT WOULD BE $39.99 DOLLARS A MONTH BUT DEC. PAYMENT WENT UP THEY SAID BECAUSE OF STATE TAX. SO THEY TOLD ME THEY COULD WAIVE THE $20.00 SERVICE CHARGE BUT I WOULD HAVE TO PAY FOR PARTS TO FIX THE SYSTEM SO I TOLD THEM I DID NOT WANT THE SYSTEM IF EVERY 2 TO 3 MONTHS IT WAS GOING TO COST ME. SO THEY SAID I WOULD HAVE TO PAY THE REMAINDER ON CONTRACT $2,300.00.I SAID THAT SHOULD NOT HAVE TO PAY THIS BECAUSE THE SYSTEM DID NOT WORK BUT 2 MONTHS AND THE AMOUNT OF THE BILL WANT UP TO.SO I TOLD THEM I WAS GOING TO STOP PAYMENT ON THE CHECK. TO THIS DAY THE ALARM IS STILL GOING OFF INTERUPTING MY DAY AND KEEPING ME UP AT NIGHT.Product_Or_Service: SECURITY SYSTEMDesired SettlementTHIS SHOULD NOT GO AGAINST MY CREDIT BECAUSE THE SYSTEM WAS NOT WORKING PROPERLY AND THE AMOUNT OF PAYMENT WENT UPBusiness Response /[redacted]/We have made several attempts to resolve the issue. No fee will be charges to service the system and the customer was informed of that on 1-5-14. We can't control that the state has imposed a tax on service agreements. Our contract clearly states "plus any applicable taxes". Our legal team is currently reviewing the new law and what we can do to minimize the impact to the customer. Please feel free to contact me directly so we can resolve the alarm low battery.

My husband and I recieved an offer by phone from this company very nice ,cheerful lady over the phone informing us that we qualified for their "special" of fire,burglary ect alarm systems. Quotes that she gave me then to my husband were very different it went from $30 to $46 within 15min. Also,they requested TOO much information over the phone including our S.S# which we refused to do,when she told us the technician would give us a certificate to give to our homeowners insurance which would save us 10-20% but when I asked for their name and company info so I could contact the insurance she proceeded to deflect from answering me 3 different times 1 being oh there's no need we will give you a certificate,2nd was oh well it COULD save you 4-$8 a month,3rd was well if your homeowners works within their company finally she gave us the name of their company. Very nice lady but also extremely pushy already assuming she will send someone out to installed the system tomorrow. I also told her we have not decided or even have time to discuss this. I know this is their job as a sales person but,I do not like the sales pitch,being pushy ,deflecting,and wanting personal information over the phone.This automatically turn me against the offer completely.

Review: Purchased a security system on 4/09/2016 and the installer for SFI stepped through our great room ceiling doing 1100-$1200 in damage leaving a gapeing hole and cracks in various places. We were assured by the installer that the repair would be addressed quickly and given the [redacted] office contact name [redacted] at ###-###-#### manger to work with. However, we have been dealing with Mr. [redacted] and his inability to close this issue and continually blaming or making excuses as to why this has not been resolved. First their (SFI) contractor was going to fix it, then he was too busy, then, get an estimate, which we supplied it to them, they informed us that oh we needed two more estimates and they were supplied May 25, 2016. Then it was their insurance deductible is $1000 therefore, it would just be better to cut a check directly to us. Well that began in June 2016, they cut checks only on Friday's, [redacted] is the only one who does the checks, she has been running errands, on vacation, out of the office every Friday for weeks. No one can supply the [redacted] tracking, never received any returned calls from the office, every call we have made to them we are placed on hold, lied too, misdirected, "oh they just stepped out, on another line, not in the office, cannot find the tracking number, -- just one excuse after another. Requested the physical address and no one in the office wanted to give us the address or the hours of operation. I planned to travel to the office on a Friday to just pick up the check. Finally, the newest office hire said the address is on Plantation Road in Roanoke, however, she was not sure. Funny that no one knew the directions they drove or sure of the physical address to provide so that we could take actions. We advised we would be seeking legal action and notifying Revdex.com of the issue as we have been calling and seeking resolution for weeks. Today I contacted [redacted] the manager over [redacted] and I have received the same statements and assurances that it will be addressed immediately. Well we will see. The professionalism and inability to respond and repair damages to my home is unacceptable and inexcusable.Desired Settlement: I want my home repaired and I want to discontinue my security contract with SFI with no retribution, retaliation or cancelation fees.

Business

Response:

We have resolved the issue . The check was sent to him and he was credited free months to his account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: They sold me a security alarm with 3 different people telling me that there were no contract, then up pops a 60 month contract.

They begin calling my house at least every day or every other day trying to sell this security alarm system. Finally after about the 3rd week I agreed to speak with them at purchasing it. I spoke to two different sales representatives that evening over the phone with both of them telling me that they were no terms or no contract of any kind whatsoever. Well after keeping it for about 2 months my daughter and grandson had decided to come and permanently stay with me. So I decided that I no longer needed the alarm system. I called to cancel it out and was told that I was under a 60 month contract. Wow! What a surprise. The two sales representatives plus the installer all three told me that they were no contract. When the installer came he told me to write my initials beside of a paragraph stating that he did his job and did it well. I cannot read nor write "this is his daughter completing this complaint". So I did put my initials beside of the paragraph and now they are saying it was for a 60 month contract agreement. I don't have the name of the sales representatives, but I do have the installer's name which is [redacted]. The date of installment was March 4, 2014. The cr/account number is [redacted]. Why would any honest person or company want to take advantage of people like this, who are on a fixed income?Desired Settlement: I just want the alarm system cancelled out without any contract involved. I've told them to come and get, or I will even mail them their equipment that is here at my house. Just please cancel the service out and quit harassing me with collection phone calls.

Business

Response:

We base our business model on providing a quality product and providing a great customer experience. We feel our service agreement is valid; however, given the circumstances in this particular situation we will release Mr. [redacted] of his contractual obligation.

Review: This company represents [redacted] and installed an alarm system for me earlier this year. From the start we began having problems. I explained to them when they started we were doing renovations and they assured me there would be no problems. Then the hall monitor starting signaling the fire department (three times in one month) and I was going to be assessed a fee from the fire department for false alarms. I called and asked to cancel because I was told there was no contract and I could cancel at anytime. I was then told there was a charge of over $700 for early cancellation. I was then told that since we had so many problems they would send someone out for free. The person was supposed to arrive on September 11th. I was not contacted and as of this date of September 25, 2014 I have still not received a call or no one has shown to fix my problem. We have had to remove the hall monitor to keep the fire department from being alerted and all along they are still taking $44.90 out of my checking account every month. The customer service is poor with this company and they should not be allowed to represent [redacted] Services in this manner.Desired Settlement: I would like to cancel the entire system, have it removed from my home and not be charged a cancellation fee.

Business

Response:

Dear Ms. [redacted]

In response to your inquiry, I have

reviewed the file and I have attempted to contact Ms. [redacted] numerous times to

help resolve her issue. I have left

voice mails requesting a return call.

Security Force places a great importance on customer satisfaction. We are prepared to address Ms. [redacted]’s

concerns and schedule any needed repairs.

Please call [redacted] to resolve this issue.

General

Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This company has not tried to contact me. They did not call me to confirm my 9/11/14 appointment and they haven't called me since then. I don't think it is my responsibility to track them down. I have phone records from my cell phone that indicate they have left no messages and they furthermore have not tried contacting me by email either. Their customer service to me is very below par.

Regards,

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Business

Response:

We have attempted to reach the consumer multiple times. They have failed to return any phone messages.We are willing to release Mr. & Mrs. [redacted] from their contractual obligation to help resolve this matter. [redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They never contacted me and they did not resolve the issue.

Regards,

Review: Got A Call Saying I've been selected to win a wireless security system and walked to [redacted] and Igave [redacted] my social security number and birth date and on August 20 2015 I got a call from a place in [redacted] saying I Did not qualify for system and the other day when [redacted] called he said I qualified for it I told them to remove me and lady said it could not be guarantee that she could take me off the list.Desired Settlement: CALL SO WE CAN DISCUSS

Business

Response:

Mr [redacted] registered in our promotion we ran at the Tri-County Fair. He was selected to receive a $1200 GE wireless home security and medical system with the installation at no charge. In order to qualify for the system Homeownership and credit criteria determine if we can install the system. The Terms and Conditions were displayed on the form he filled out at the fair. Unfrotunately he does not meet the credit requirement at this time. As we told him many of our customers do qualify at a later date. We have made an attempt to contact Mr. [redacted].He has asked that he be removed from our list. We have removed him from our list and we will stop all communication with him.Thank You!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: 2-3 years ago entered a tractor give away now in 2014 the company inquired on my credit twice!! [redacted] said they could run a check anytime they want!

as said above, about 2-3 years ago, I entered a drawing for a tractor in the mall. This year there was 2 inquiries on my credit history for this year which I knew I didnt have. I called the security force to only get to speak with a person named [redacted]. This was useless he stated I made an appt with his installer for a date I was out of the country. he also stated that when signing up for the contest the form stated that your credit would be run and it could be run at anytime. this was rediculous so I stated that I wanted to talk to his boss or someone over him. he stated he was the only one I could talk to and that this was legal. knowing the contest was 2-3 years prior, I knew something was wrong so I told him to send my slip with my entry filled out front and back so I could read it. he said it would take a while but would try to send it. I have not received a letter or call from them since. I also contacted my lawyer and he said it was a scam and to report to Revdex.com and also to write the credit bureaus so they can follow up as well. When I entered the contest I did not give my ss# and if there was an inquiry then maybe it wouldnt be an issue, but 2-3 years later and they are in my credit is very wrong and uncomfortable and I believe they are trying to get funds from me illegally and since they placed 2 not 1 but 2 inquiries in this year which was illegal, my credit score is being affected. When I mailed a letter from my lawyer to the address the credit bureau had on file, it was returned as address not found!! Sounds and feels like a scam to me and I intend to fully follow through with crimminal charges.Desired Settlement: I require the inquiries placed on my credit be removed and also my information deleted from their files. I also would like for this [redacted] whoever he is to be diciplined by his superior for his lying and rudeness

Business

Response:

Dear Ms. [redacted],

In response to your inquiry, I have

reviewed the file and we inadvertently ran Ms. [redacted]’s credit a second

time. We have submitted the proper

paperwork to [redacted] to have the inquiries removed. The employee referenced in the compliant is

no longer employed with our company. As

requested, the consumer’s information will be removed from all files. We apologize for any inconvenience this caused

the consumer.

General

Manager