Re: Revdex.com Complaint: [redacted]. Complaint ID #: [redacted] Dear Ms. [redacted];This will acknowledge the above"referenced complaint received May 23, 2017 via email notification, I have investigated this matter with the assistance of Trey M[redacted], Supervisor of our Professional Financial Services ("PFS") branch in [redacted], Georgia.Mr. [redacted] alleges that his account is not reporting to the credit bureaus even though he was told that it would be reported. It is important to note that PFS employees did not speak to Mr. [redacted] prior to loan closing as PFS simply purchased the contract from the dealership. While PFS has furnished loan experience information to the credit reporting agencies in the past, the Company is undergoing system programming and changes to our credit reporting environment, and we are not reporting information to the credit bureaus at this time. We regret any inconvenience this has caused Mr. [redacted]; however, the Company is under no obligation to report his account to the credit bureaus,We appreciate that Mr. [redacted] took the time to notify us of his concerns. We hope that we have been able to address them to his satisfaction. If Mr. [redacted] has any further concerns, he may contact our Customer Relations and Dispute Department at 1-(866) [redacted].Sincerely,PROFESSIONAL FINANCIAL SERVICES OF GEORGIA, LLCNancy [redacted] Secretary and General CounselCC Trey M[redacted], SupervisorBrandon B[redacted], Vice President of Operations Mark M[redacted], Chief Operating Officer
Re: Revdex.com Complaint: [redacted]ID : [redacted]Dear Ms. [redacted]This will acknowledge the above referenced complaint received February 6, 2017 via email notification, I have investigated this matter with the assistance of Kathy W[redacted], Supervisor of our Security Finance branch in [redacted], Georgia...
and Jim A[redacted], Director of our Tax Department,Mr. [redacted] alleges that he received a stale check for his 2015 state tax return proceeds. After Mr. [redacted] 2015 taxes were completed, he was provided his federal tax return proceeds; however his state tax return had not yet been received. Once the state tax return proceeds were received, the branch employees attempted to contact Mr, [redacted]; however, his phone number was disconnected and they were advised that he had moved to Florida. The branch employees were unable to obtain new contact information for Mr., [redacted].As soon as Mr. [redacted] came back in contact with the branch, our tax department contacted [redacted] Bank, the unaffiliated bank upon which the check was drawn, and requested that they replace the check. We have been informed by [redacted] Bank that the replacement check was mailed to Mr. [redacted]' current address on February 2, 2017.We thank Mr. [redacted] for taking the time to notify us of his complaint and hope that we have been able to address his concerns to his satisfaction. If he has any further questions, please direct him to contact our Customer Relations Department at 1-([redacted].Sincerely,SECURITY FINANCE OF GEORGIA, LLCNancy [redacted] R[redacted] Secretary and General CounselCC: Kathy W[redacted], SupervisorLena T[redacted], Vice President of Operations
Dear Ms. [redacted]:This will acknowledge the above referenced complaint received March 8, 2017 via email notification. We have investigated this matter with the assistance of Melia M[redacted], Corporate Attorney. On September 15, 2016, Ms. [redacted] applied for a loan from our Security Finance branch in [redacted],...
IL, and was denied a loan because Ms. [redacted] did not meet our underwriting requirements, Specifically, Ms. [redacted]'s credit report showed charged off accounts that weighed against her creditworthiness,Ms. [redacted] again applied for a loan at the [redacted], IL office on December 20, 2016. Initially, the employee taking Ms. [redacted]'s loan application misspelled Ms. [redacted]'s name and did not realize that Ms. [redacted] had recently been denied a loan. However, the employee realized the mistake and informed Ms. [redacted] that if nothing had changed on her credit report, she would still not qualify for a loan. Ms. [redacted] stated that one of the charged off loans showing on her credit report had been paid. The employee at the branch obtained an updated credit report, but the report did not show any change. The employee called the creditor to confirm Ms. [redacted]'s statement, but the creditor denied that the account had been paid. -Since Ms. [redacted]'s credit history had not changed from the September 15, 2016 assessment, the branch informed her that she did not qualify for a loan. In her complaint, Ms. [redacted] alleges that she was not provided a loan because the employees at the Office gave her excuses or that the manager did not want to do business with her. However, the correct reason is that Ms.[redacted] did not meet the Company's standard underwriting guidelines as previously explained to her.If Ms. [redacted] has any further concerns, she may contact our Customer Relations and Consumer Dispute team at 1[redacted].Sincerely,SFC OF ILLINOIS, LLCNancy [redacted] R[redacted] Secretary and General Counsel
August 7, 2017Revdex.com of Upstate South Carolina, Inc. via Online Attn: [redacted]Re: Revdex.com Complaint: [redacted], [redacted]Complaint ID # [redacted]Dear Ms. [redacted]:This will acknowledge the above" referenced complaint received July 27, 2017 via email notification. I have investigated this matter with the...
assistance of Sam S[redacted], Supervisor of our Maverick Finance branch in [redacted], Nevada,Ms. [redacted] alleges that her four account payment histories are not reporting to the credit bureaus. The Company is undergoing system programming and changes to Our credit reporting environment, and we have not reported information to the credit bureaus Since reporting account information as of July 31, 2016.Since one of Ms. [redacted] accounts was opened on May 26, 2016, we will request that the credit bureaus update the account tradeline of her account to reflect her payment history. Please note that we do not control the timing of TransUnion's or Equifax updates. Also, please be advised that we do not report to Experian. Since Ms. [redacted]'s other accounts were opened since July 31, 2016 we are not able to update them as they do not exist in the credit bureaus systems. We regret any inconvenience this has caused Ms. [redacted].We appreciate that Ms. [redacted] took the time to notify us of her concerns. We hope that we have been able to address them to her satisfaction. If Ms. [redacted] has any further concerns, shemay contact our Customer Relations and Dispute Department at 1-(866) [redacted].Sincerely,SFC OF NEVADA, LLCNancy [redacted] R[redacted] Secretary and General CounselCC Sam S[redacted], Supervisor
Re; Revdex.com Complaint: [redacted]Complaint ID #: [redacted]Dear Ms. [redacted]:This will acknowledge the above referenced complaint received July 3, 2017 via email notification. I have investigated this matter with the assistance of Stephen B[redacted], Supervisor of our Professional Financial Services...
branch in [redacted], South Carolina.Mr. [redacted] alleges that his account payment history is not reporting to the credit bureaus. The Company is undergoing system programming and changes to our credit reporting environment, and we have not reported information to the credit bureaus since reportingaccount information as of July 31, 2016. We regret any inconvenience this has caused Mr. [redacted],While, Mr. [redacted] has not made all his payments on time as he alleges, he has not made any payments more than thirty days past the due date. Since Mr. [redacted]'s account was opened on July 26, 2016, we will request that the credit bureaus update the account tradeline of his account to reflect his payment history. Please note that we do not control the timing of TransUnion's of Equifax updates. Also, please be advised that we do not report to Experian.We appreciate that Mr. [redacted] took the time to notify us of his concerns. We hope that we have been able to address them to his satisfaction. If Mr. [redacted] has any further concerns, he may contact our Customer Relations and Dispute Department at 1-(866) [redacted]. Sincerely,PROFESSIONAL FINANCIAL SERVICES OF SOUTH CAROLINA, LLCNancy [redacted] Secretary and General CounselCC Stephen B[redacted], SupervisorBrandon B[redacted], Vice President of OperationsMark M[redacted], Chief Operating Officer
Re: Revdex.com Complaint: [redacted]ID #: [redacted]Dear Ms. [redacted]:This will acknowledge Ms. [redacted]'s complaint received August 22, 2017 via email notification. I have investigated this matter with the assistance of Pete L[redacted], Supervisor of our Security Finance branch in [redacted], Texas.Ms....
[redacted] alleges that her accounts are not reporting to the credit bureaus. The Company is undergoing system programming and changes to our credit reporting environment, and we have not reported information to the credit bureaus since reporting account information as of July 31, 2016. We regret any inconvenience this has caused Ms. [redacted]; however, we cannot make any representations at this time as to when furnishing will resume.If Ms. [redacted] would like a letter provided to her with her account status and payment history, we would be happy to provide her with this documentation, upon her request.We appreciate that Ms. [redacted] took the time to notify us of her concerns. We hope that we have been able to address them to her satisfaction. If she has any further concerns or would like to request the above mentioned letter, she can contact our Customer Relations and Consumer Disputes Department at 1-(866)[redacted].Sincerely,SECURITY FINANCE CORPORATION OF SOUTHCAROLINANancy [redacted] Secretary and General Counsel/jmsCC Pete L[redacted], SupervisorShari E[redacted], Vice President of Operations
Re: Revdex.com Complaint: [redacted], [redacted]Case #[redacted]Dear Ms. [redacted]:This will acknowledge Ms. [redacted]'s complaint received by email notification on August 16, 2017. We have investigated this matter with the assistance of Andre L[redacted], Supervisor of our Professional Financial Services ("PFS") branch in...
Houston, Texas.Ms. [redacted] alleges that her account is not reporting to the credit bureaus. The Company is undergoing system programming and changes to our credit reporting environment, and we have not reported information to the credit bureaus since reporting account information as of July 31, 2016. If an account was reported to the credit bureaus as of July 31, 2016 or prior to this time, we are able to manually request an update to that information. However, if an account does not exist in the credit bureaus' systems because it was not reported on or before July 31, 2016, we are unable to update it. This is the case with Ms. [redacted]'s account since it was not opened until August 2016. We regret any inconvenience this has caused Ms. [redacted]; however, the dealership's allegations that we only report missed payments is inaccurate.Ms. [redacted] also states that she would like to trade in her vehicle but is unable to due to the dealerships not being able to see her payment history. If Ms. [redacted] would contact our Customer Relations and Dispute Department at 1-(866) [redacted], we can provide her a letter with her account status which should help with this process.We appreciate that Ms. [redacted] took the time to notify us of her concerns. We hope that wehave been able to address them to her satisfaction. If she has any further concerns, she may contact our Customer Relations and Dispute Department at 1-(866) [redacted].Sincerely,PROFESSIONAL FINANCIAL SERVICESOF TEXAS, LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I have spoke to the local branch and also the corporate office along with filing out paperwork stating that this...
account will report. I have heard many complaints from other clients stating that your company has made false allegations. I believe that your company needs to come up with one story that you will stick with. I have heard different stories that each of you have told me. I have been told by two(2) separate ladies at the local office that this should be reporting. I have also spoke to Mr R** in the local office and he advised that it should also be reporting. Also be advised that I have a portion of a letter from another individual that your company responded to. What everyone of your employees plus yourself is telling me is contradicting. Your company told the other lady the following:We have confirmed that the information that we are reporting to the credit bureau is accurateSo explain this to me. If your company is not reporting and is not obligated to report why do you pick and choose? Is this a convenience thing for your company?
Regards,
[redacted]
Re: Revdex.com Complaint: [redacted]ID Hi: [redacted]Dear Ms. [redacted]:This will acknowledge the above referenced complaint received March 17, 2017 via email notification. I have investigated this matter with the assistance of Tammie R[redacted], Supervisor of our Maverick Finance branches in [redacted], Nevada.On...
September 2, 2016, Ms. [redacted], obtained a $1,295.00 loan from our Maverick Finance branch in [redacted], Nevada and agreed to repay the loan in thirteen (13) monthly installments of $152.00 each beginning October 2, 2016. Ms. [redacted], hasmade five (5) payments in the amount of $152.00 each. Her account is past due for her March 2, 2017 payment,We have investigated Ms. [redacted]' allegations that she receives multiple phone calls a day and that an employee tried to "coerce' her into refinancing her loan. After Ms. [redacted], became delinquent we attempted to contact her using telephone numbers provided by her in her application. A review of our account records shows that Ms. [redacted] signed an optional "Voluntary Authorization for Calling Workplace” form. This form provides her approval to contact her on her work phone number. It is our company policy to not place collection calls to customers' work phone numbers without their prior written approval. A customer can revoke this approval at any time in writing or verbally. We have no record that Ms. [redacted], revoked this approval until receipt of her Revdex.com complaint. Her account has been noted with this information.Additionally, our records reflect that no more than one phone call has been made to a particular phone number associated with Ms. [redacted]' account in a given day. On March 9, 2017, an employee spoke to Ms. [redacted], about her overdue payment. At that time Ms. [redacted] stated that she was not able to make her payment until the next month. Our employee attempted discuss with Ms. [redacted], the fact that she made a legal commitment to repay the money loaned to her and represented to ability and willingness to make the payments on a monthly basis. In order to helpPage 2Ms. [redacted], meet her commitment and avoid late fees, the employee discussed with Ms. [redacted], the option to refinance to loan which would allow her to avoid any March 2017 loan payment. At no point in time did the employee attempt to "coerce” Ms. [redacted] into refinancing her loan. The employee also discussed with Ms. [redacted] whether she could borrow money from family or friends to make her payment and meet her financial obligations.We want to assure Ms. [redacted], that it is our Company policy to contact references of customers only in the event that we do not have contact information for Our customer. Any phone calls to references are for the sole purpose to obtain updated contacted information for our customers. No account-related information is disclosed to any third party. If at any time a reference or a customer requests that phone calls stop, the customer's account is noted with that information. Upon receipt of Ms. [redacted]' complaint, her account was noted not to call any references, although no phone calls to references have been made.We thank Ms. [redacted], for taking the time to notify us of her complaint. We hope that we have been able to address her concerns to her satisfaction. If she has anyfurther questions, please direct her to contact our Customer Relations Department at 1-([redacted].Sincerely,SFC OF NEVADA, LLCNancy [redacted] R[redacted] Secretary and General CounselCC Tammie R[redacted], SupervisorBret C[redacted], Vice President of Operations
Re: Revdex.com Complaint: [redacted]. Complaint ID #: [redacted]Dear Ms. [redacted]:This will acknowledge Mr. [redacted]'s additional concerns received June 5, 2017 via email notification. Mr. [redacted] alleges that he is receiving contradictory information. He also alleges that the Company is picking and choosing what information is and is not reported to the credit bureau,Mr. [redacted] is misinformed and inaccurate in his allegations. As we previously indicated to Mr. [redacted], we are undergoing system programming and changes to Our credit reporting environment. We have not reported information to the credit bureaus since reporting account information as of July 31, 2016. If an account was reported to the credit bureaus as of July 31, 2016 or prior to this time, we are able to manually request an update to that information. However, if an account does not exist in the credit bureaus' systems because it was not reported on or before July 31, 2016, we are unable to update it. This is the case with Mr. [redacted]'s account since it was not opened until August 12, 2016.If Mr. [redacted] has any further concerns, he may contact our Customer Relations and Dispute Department at 1-(866) [redacted].Sincerely,PROFESSIONAL FINANCIAL SERVICES OF GEORGIA, LLCNancy [redacted] R[redacted] Secretary and General CounselCC Trey M[redacted], SupervisorBrandon B[redacted], Vice President of Operations Mark M[redacted], Chief Operating Officer
Re: Revdex.com Complaint: [redacted]. Complaint ID #: [redacted] Dear Ms. [redacted];This will acknowledge the above"referenced complaint received May 23, 2017 via email notification, I have investigated this matter with the assistance of Trey M[redacted], Supervisor of our Professional Financial Services ("PFS") branch in [redacted], Georgia.Mr. [redacted] alleges that his account is not reporting to the credit bureaus even though he was told that it would be reported. It is important to note that PFS employees did not speak to Mr. [redacted] prior to loan closing as PFS simply purchased the contract from the dealership. While PFS has furnished loan experience information to the credit reporting agencies in the past, the Company is undergoing system programming and changes to our credit reporting environment, and we are not reporting information to the credit bureaus at this time. We regret any inconvenience this has caused Mr. [redacted]; however, the Company is under no obligation to report his account to the credit bureaus,We appreciate that Mr. [redacted] took the time to notify us of his concerns. We hope that we have been able to address them to his satisfaction. If Mr. [redacted] has any further concerns, he may contact our Customer Relations and Dispute Department at 1-(866) [redacted].Sincerely,PROFESSIONAL FINANCIAL SERVICES OF GEORGIA, LLCNancy [redacted] Secretary and General CounselCC Trey M[redacted], SupervisorBrandon B[redacted], Vice President of Operations Mark M[redacted], Chief Operating Officer
Re: Revdex.com Complaint: [redacted]ID : [redacted]Dear Ms. [redacted]This will acknowledge the above referenced complaint received February 6, 2017 via email notification, I have investigated this matter with the assistance of Kathy W[redacted], Supervisor of our Security Finance branch in [redacted], Georgia...
and Jim A[redacted], Director of our Tax Department,Mr. [redacted] alleges that he received a stale check for his 2015 state tax return proceeds. After Mr. [redacted] 2015 taxes were completed, he was provided his federal tax return proceeds; however his state tax return had not yet been received. Once the state tax return proceeds were received, the branch employees attempted to contact Mr, [redacted]; however, his phone number was disconnected and they were advised that he had moved to Florida. The branch employees were unable to obtain new contact information for Mr., [redacted].As soon as Mr. [redacted] came back in contact with the branch, our tax department contacted [redacted] Bank, the unaffiliated bank upon which the check was drawn, and requested that they replace the check. We have been informed by [redacted] Bank that the replacement check was mailed to Mr. [redacted]' current address on February 2, 2017.We thank Mr. [redacted] for taking the time to notify us of his complaint and hope that we have been able to address his concerns to his satisfaction. If he has any further questions, please direct him to contact our Customer Relations Department at 1-([redacted].Sincerely,SECURITY FINANCE OF GEORGIA, LLCNancy [redacted] R[redacted] Secretary and General CounselCC: Kathy W[redacted], SupervisorLena T[redacted], Vice President of Operations
Dear Ms. [redacted]:This will acknowledge the above referenced complaint received March 8, 2017 via email notification. We have investigated this matter with the assistance of Melia M[redacted], Corporate Attorney. On September 15, 2016, Ms. [redacted] applied for a loan from our Security Finance branch in [redacted],...
IL, and was denied a loan because Ms. [redacted] did not meet our underwriting requirements, Specifically, Ms. [redacted]'s credit report showed charged off accounts that weighed against her creditworthiness,Ms. [redacted] again applied for a loan at the [redacted], IL office on December 20, 2016. Initially, the employee taking Ms. [redacted]'s loan application misspelled Ms. [redacted]'s name and did not realize that Ms. [redacted] had recently been denied a loan. However, the employee realized the mistake and informed Ms. [redacted] that if nothing had changed on her credit report, she would still not qualify for a loan. Ms. [redacted] stated that one of the charged off loans showing on her credit report had been paid. The employee at the branch obtained an updated credit report, but the report did not show any change. The employee called the creditor to confirm Ms. [redacted]'s statement, but the creditor denied that the account had been paid. -Since Ms. [redacted]'s credit history had not changed from the September 15, 2016 assessment, the branch informed her that she did not qualify for a loan. In her complaint, Ms. [redacted] alleges that she was not provided a loan because the employees at the Office gave her excuses or that the manager did not want to do business with her. However, the correct reason is that Ms.[redacted] did not meet the Company's standard underwriting guidelines as previously explained to her.If Ms. [redacted] has any further concerns, she may contact our Customer Relations and Consumer Dispute team at 1[redacted].Sincerely,SFC OF ILLINOIS, LLCNancy [redacted] R[redacted] Secretary and General Counsel
August 7, 2017Revdex.com of Upstate South Carolina, Inc. via Online Attn: [redacted]Re: Revdex.com Complaint: [redacted], [redacted]Complaint ID # [redacted]Dear Ms. [redacted]:This will acknowledge the above" referenced complaint received July 27, 2017 via email notification. I have investigated this matter with the...
assistance of Sam S[redacted], Supervisor of our Maverick Finance branch in [redacted], Nevada,Ms. [redacted] alleges that her four account payment histories are not reporting to the credit bureaus. The Company is undergoing system programming and changes to Our credit reporting environment, and we have not reported information to the credit bureaus Since reporting account information as of July 31, 2016.Since one of Ms. [redacted] accounts was opened on May 26, 2016, we will request that the credit bureaus update the account tradeline of her account to reflect her payment history. Please note that we do not control the timing of TransUnion's or Equifax updates. Also, please be advised that we do not report to Experian. Since Ms. [redacted]'s other accounts were opened since July 31, 2016 we are not able to update them as they do not exist in the credit bureaus systems. We regret any inconvenience this has caused Ms. [redacted].We appreciate that Ms. [redacted] took the time to notify us of her concerns. We hope that we have been able to address them to her satisfaction. If Ms. [redacted] has any further concerns, shemay contact our Customer Relations and Dispute Department at 1-(866) [redacted].Sincerely,SFC OF NEVADA, LLCNancy [redacted] R[redacted] Secretary and General CounselCC Sam S[redacted], Supervisor
Re; Revdex.com Complaint: [redacted]Complaint ID #: [redacted]Dear Ms. [redacted]:This will acknowledge the above referenced complaint received July 3, 2017 via email notification. I have investigated this matter with the assistance of Stephen B[redacted], Supervisor of our Professional Financial Services...
branch in [redacted], South Carolina.Mr. [redacted] alleges that his account payment history is not reporting to the credit bureaus. The Company is undergoing system programming and changes to our credit reporting environment, and we have not reported information to the credit bureaus since reportingaccount information as of July 31, 2016. We regret any inconvenience this has caused Mr. [redacted],While, Mr. [redacted] has not made all his payments on time as he alleges, he has not made any payments more than thirty days past the due date. Since Mr. [redacted]'s account was opened on July 26, 2016, we will request that the credit bureaus update the account tradeline of his account to reflect his payment history. Please note that we do not control the timing of TransUnion's of Equifax updates. Also, please be advised that we do not report to Experian.We appreciate that Mr. [redacted] took the time to notify us of his concerns. We hope that we have been able to address them to his satisfaction. If Mr. [redacted] has any further concerns, he may contact our Customer Relations and Dispute Department at 1-(866) [redacted]. Sincerely,PROFESSIONAL FINANCIAL SERVICES OF SOUTH CAROLINA, LLCNancy [redacted] Secretary and General CounselCC Stephen B[redacted], SupervisorBrandon B[redacted], Vice President of OperationsMark M[redacted], Chief Operating Officer
Re: Revdex.com Complaint: [redacted]ID #: [redacted]Dear Ms. [redacted]:This will acknowledge Ms. [redacted]'s complaint received August 22, 2017 via email notification. I have investigated this matter with the assistance of Pete L[redacted], Supervisor of our Security Finance branch in [redacted], Texas.Ms....
[redacted] alleges that her accounts are not reporting to the credit bureaus. The Company is undergoing system programming and changes to our credit reporting environment, and we have not reported information to the credit bureaus since reporting account information as of July 31, 2016. We regret any inconvenience this has caused Ms. [redacted]; however, we cannot make any representations at this time as to when furnishing will resume.If Ms. [redacted] would like a letter provided to her with her account status and payment history, we would be happy to provide her with this documentation, upon her request.We appreciate that Ms. [redacted] took the time to notify us of her concerns. We hope that we have been able to address them to her satisfaction. If she has any further concerns or would like to request the above mentioned letter, she can contact our Customer Relations and Consumer Disputes Department at 1-(866)[redacted].Sincerely,SECURITY FINANCE CORPORATION OF SOUTHCAROLINANancy [redacted] Secretary and General Counsel/jmsCC Pete L[redacted], SupervisorShari E[redacted], Vice President of Operations
Re: Revdex.com Complaint: [redacted], [redacted]Case #[redacted]Dear Ms. [redacted]:This will acknowledge Ms. [redacted]'s complaint received by email notification on August 16, 2017. We have investigated this matter with the assistance of Andre L[redacted], Supervisor of our Professional Financial Services ("PFS") branch in...
Houston, Texas.Ms. [redacted] alleges that her account is not reporting to the credit bureaus. The Company is undergoing system programming and changes to our credit reporting environment, and we have not reported information to the credit bureaus since reporting account information as of July 31, 2016. If an account was reported to the credit bureaus as of July 31, 2016 or prior to this time, we are able to manually request an update to that information. However, if an account does not exist in the credit bureaus' systems because it was not reported on or before July 31, 2016, we are unable to update it. This is the case with Ms. [redacted]'s account since it was not opened until August 2016. We regret any inconvenience this has caused Ms. [redacted]; however, the dealership's allegations that we only report missed payments is inaccurate.Ms. [redacted] also states that she would like to trade in her vehicle but is unable to due to the dealerships not being able to see her payment history. If Ms. [redacted] would contact our Customer Relations and Dispute Department at 1-(866) [redacted], we can provide her a letter with her account status which should help with this process.We appreciate that Ms. [redacted] took the time to notify us of her concerns. We hope that wehave been able to address them to her satisfaction. If she has any further concerns, she may contact our Customer Relations and Dispute Department at 1-(866) [redacted].Sincerely,PROFESSIONAL FINANCIAL SERVICESOF TEXAS, LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I have spoke to the local branch and also the corporate office along with filing out paperwork stating that this...
account will report. I have heard many complaints from other clients stating that your company has made false allegations. I believe that your company needs to come up with one story that you will stick with. I have heard different stories that each of you have told me. I have been told by two(2) separate ladies at the local office that this should be reporting. I have also spoke to Mr R** in the local office and he advised that it should also be reporting. Also be advised that I have a portion of a letter from another individual that your company responded to. What everyone of your employees plus yourself is telling me is contradicting. Your company told the other lady the following:We have confirmed that the information that we are reporting to the credit bureau is accurateSo explain this to me. If your company is not reporting and is not obligated to report why do you pick and choose? Is this a convenience thing for your company?
Regards,
[redacted]
Re: Revdex.com Complaint: [redacted]ID Hi: [redacted]Dear Ms. [redacted]:This will acknowledge the above referenced complaint received March 17, 2017 via email notification. I have investigated this matter with the assistance of Tammie R[redacted], Supervisor of our Maverick Finance branches in [redacted], Nevada.On...
September 2, 2016, Ms. [redacted], obtained a $1,295.00 loan from our Maverick Finance branch in [redacted], Nevada and agreed to repay the loan in thirteen (13) monthly installments of $152.00 each beginning October 2, 2016. Ms. [redacted], hasmade five (5) payments in the amount of $152.00 each. Her account is past due for her March 2, 2017 payment,We have investigated Ms. [redacted]' allegations that she receives multiple phone calls a day and that an employee tried to "coerce' her into refinancing her loan. After Ms. [redacted], became delinquent we attempted to contact her using telephone numbers provided by her in her application. A review of our account records shows that Ms. [redacted] signed an optional "Voluntary Authorization for Calling Workplace” form. This form provides her approval to contact her on her work phone number. It is our company policy to not place collection calls to customers' work phone numbers without their prior written approval. A customer can revoke this approval at any time in writing or verbally. We have no record that Ms. [redacted], revoked this approval until receipt of her Revdex.com complaint. Her account has been noted with this information.Additionally, our records reflect that no more than one phone call has been made to a particular phone number associated with Ms. [redacted]' account in a given day. On March 9, 2017, an employee spoke to Ms. [redacted], about her overdue payment. At that time Ms. [redacted] stated that she was not able to make her payment until the next month. Our employee attempted discuss with Ms. [redacted], the fact that she made a legal commitment to repay the money loaned to her and represented to ability and willingness to make the payments on a monthly basis. In order to helpPage 2Ms. [redacted], meet her commitment and avoid late fees, the employee discussed with Ms. [redacted], the option to refinance to loan which would allow her to avoid any March 2017 loan payment. At no point in time did the employee attempt to "coerce” Ms. [redacted] into refinancing her loan. The employee also discussed with Ms. [redacted] whether she could borrow money from family or friends to make her payment and meet her financial obligations.We want to assure Ms. [redacted], that it is our Company policy to contact references of customers only in the event that we do not have contact information for Our customer. Any phone calls to references are for the sole purpose to obtain updated contacted information for our customers. No account-related information is disclosed to any third party. If at any time a reference or a customer requests that phone calls stop, the customer's account is noted with that information. Upon receipt of Ms. [redacted]' complaint, her account was noted not to call any references, although no phone calls to references have been made.We thank Ms. [redacted], for taking the time to notify us of her complaint. We hope that we have been able to address her concerns to her satisfaction. If she has anyfurther questions, please direct her to contact our Customer Relations Department at 1-([redacted].Sincerely,SFC OF NEVADA, LLCNancy [redacted] R[redacted] Secretary and General CounselCC Tammie R[redacted], SupervisorBret C[redacted], Vice President of Operations
Re: Revdex.com Complaint: [redacted]. Complaint ID #: [redacted]Dear Ms. [redacted]:This will acknowledge Mr. [redacted]'s additional concerns received June 5, 2017 via email notification. Mr. [redacted] alleges that he is receiving contradictory information. He also alleges that the Company is picking and choosing what information is and is not reported to the credit bureau,Mr. [redacted] is misinformed and inaccurate in his allegations. As we previously indicated to Mr. [redacted], we are undergoing system programming and changes to Our credit reporting environment. We have not reported information to the credit bureaus since reporting account information as of July 31, 2016. If an account was reported to the credit bureaus as of July 31, 2016 or prior to this time, we are able to manually request an update to that information. However, if an account does not exist in the credit bureaus' systems because it was not reported on or before July 31, 2016, we are unable to update it. This is the case with Mr. [redacted]'s account since it was not opened until August 12, 2016.If Mr. [redacted] has any further concerns, he may contact our Customer Relations and Dispute Department at 1-(866) [redacted].Sincerely,PROFESSIONAL FINANCIAL SERVICES OF GEORGIA, LLCNancy [redacted] R[redacted] Secretary and General CounselCC Trey M[redacted], SupervisorBrandon B[redacted], Vice President of Operations Mark M[redacted], Chief Operating Officer