Security Investments, LLC

Santu C [redacted] owns a separate alarm company in Cleveland OhioHe referred a few clients to meHe has worked with this client for yearsThis client stopped paying her bill and I personally called her and she said that she had been calling Santu for months because she was told that he would pay off her old alarm contract of $I was never told that she owed this moneyI told her that I will absolutely make things right for herWe no longer at that time did any business with SantuI told her that she has optionsOption we will let her out of her contract and she can go back to her old alarm company or Option I will write her a check for the $and she will stay with us for the month contractShe said she would stay with usI mailed her a check for $and she cashed it and still does not want to have a contract with usI feel that she Stole $from us and I am currently using an attorney to make sure this lady never does this to anyone elseAs far as her statements that she did not know she is changing companies and that she did not know she was signing a contractShe is not being truthfulWe do a recorded call with every customer when we do an installWe ask certain questions to make sure that the customer knows exactly what is going onWe have her recorded saying that she understood [redacted] would monitor the alarm system installed by Security InvestmentsShe further confirmed that she was signing up for a month contractShe also confirmed that her previous alarm company was [redacted] and that she had cancelled services with ***We also asked her if there was any money owed to [redacted] and she did not let us know of that when we installedWe have installed over 7,alarm systems in Ohio and we were bound to find a customer like this eventuallyWe will not be taken advantage of or scammed be this individualOur attorney will pursue this

I have talked to Mr***, we have a signed month agreement and also a recorded survey call with them agreeing to the month contractI have went ahead and pulled the equipment and he is no longer under contract

This complaint is simply that this individual moved and no longer wants to pay for the contract that he had signed. We have a signed agreement that clearly states that they are entering a 36 month agreement. We also do a verification call with every customer, and we have a recorded call where we ask...

"do you understand that you are signing a 36 month contract?" They customer answered yes. And now the customer is stating that they do not know about the contract. As far as equipment, We put in a new Honeywell Touch Screen Panel, a 4G Cellular Verizon GSM, a Medical Pendant, and a Smoke Sensor. What the customer states that we used of his was his door sensors. We charge $0 upfront because of the 36 month contract. We spent almost $1,000 in this home to get it back over the 36 month contract term and then turn a profit in the future. As far as we are closed on the weekends, again that is untrue. There is a 24 hour a day, 7 day a week 800 number to call. He did not call that number.
As far as we are concerned, there was a contract signed, and we have a voice recording of the verification of the contract. This individual is just tying to get out of a contract. If this individual does not pay, we will send him to collections.

Why would I give this lady $737.80 if she did not want a contract with me? That is absurd. I would have just let her out of the contract and kept my $737.80. I am attaching a copy of the contract, a copy of the check I gave her, and a copy of the recorded call.

We are the Installation Company. We have nothing to do with this. [redacted] is the company that took the $25. I told him this. He needs to contact Monitronics to get back his $25.

This response is untrue and insulting.  The insinuation that I ripped off Security Investments is absured.  Santu C[redacted] was an authorized dealer with [redacted].  After interviewing Santu C[redacted] on Real Estate Showcase TV and FOX 8, I decided to sign up with Santu and [redacted] for a 3 year contract.  After the second year into  my contract Santu C[redacted] contacted me and indicated that he had updated equipment to install free of charge.  There was no referral to Security Investments.  He never indicated this was a new security company or an new extended contract.  When I signed the paperwork with Santu he said it was for updated equipment.  During all my communications with Security Investments I was informed since that there was deceptive sales according Bill M[redacted] that they would pay off my $737.80.  This was also recorded.  Never once did he mention I was under a new contract.  The problem that I'm having is, the deceptive sales part of this transaction.  I was lied to since day one and forced into another 3 year contract which I didn't want.  I will not be taken advantage of or scammed by Security Investments. I am now forced to inform my viewers and Facebook followers of this deceptive sales scam.

Santu C[redacted] owns a separate alarm company in Cleveland Ohio. He referred a few clients to me. He has worked with this client for years. This client stopped paying her bill and I personally called her and she said that she had been calling Santu for months because she was told that he would pay off...

her old alarm contract of $737.80. I was never told that she owed this money. I told her that I will absolutely make things right for her. We no longer at that time did any business with Santu. I told her that she has 2 options. Option 1 we will let her out of her contract and she can go back to her old alarm company or Option 2 I will write her a check for the $737.80 and she will stay with us for the 36 month contract. She said she would stay with us. I mailed her a check for $737.80 and she cashed it and still does not want to have a contract with us. I feel that she Stole $737.80 from us and I am currently using an attorney to make sure this lady never does this to anyone else. As far as her statements that she did not know she is changing companies and that she did not know she was signing a contract. She is not being truthful. We do a recorded call with every customer when we do an install. We ask certain questions to make sure that the customer knows exactly what is going on. We have her recorded saying that she understood [redacted] would monitor the alarm system installed by Security Investments. She further confirmed that she was signing up for a 36 month contract. She also confirmed that her previous alarm company was [redacted] and that she had cancelled services with [redacted]. We also asked her if there was any money owed to [redacted] and she did not let us know of that when we installed. We have installed over 7,000 alarm systems in Ohio and we were bound to find a customer like this eventually. We will not be taken advantage of or scammed be this individual. Our attorney will pursue this.