Security Investments

Sales rep came to my house mid August and said I would get a free *** and alarm system for the rest of the year. Said the price would be $54 a month, which it was the first month , than jumps to $61. That was not told to me when I signed up. The Alarm system was installed that day, the tech said I would need the *** not *** with how my current doorbell is. Said he would order it and come back the following week. I reached out for almost 2 months to get it installed. The tech that came installed a *** and it doesn't work. So I contacted the company again, they mailed me a *** which doesn't work with ***. So still no doorbell for over 2 months. Have not been told when I will the *** installed. I have also asked for refund for the months I have been waiting and nothing.

We have complained constantly about the same things over and over and they won’t do anything about it. They say a tech will maybe call to tell us how to fix it. We have told them we are not technically savvy, can they send somebody out. The answer is always no. We were told by Sky R (salesman) that they bought ***, our previous company. So I called *** they said he was a liar but by then we had signed up. Terrible service and lying throughout.

Had the owner call me of this company and he was very rude and yelled at me multiple time over his emplyees mistake. Their call center will only have 1/2 workers at all times and the last time I called there the girl said “I just started here I don’t know what to tell you” they’re unprofessional

I am completely satisfied with my security system! I got a very reasonable price for my system, and I researched a lot of other companies before deciding to go with them. I’ve found them to be very responsive to all of my questions and concerns. Would highly recommend.

On 9/1/2018 a salesman for this company offered to get me a better deal than the security company I am currently with. He made lots of claims about what he could get for me by switching, including being bought out of my current company's contract. It was not until he called his "boss" that I was told in the conference call my credit score would need to be checked. Moments later the boss says I was not aporoved. Later that day, I found out from Credit Karma a credit application was taken and negative report was actually submitted by this comoany to Transunion. My credit score got dropped by 1 point because of this. I feel the pitch for my business was misleading because no mention of credit was made till the end and it was not made clear to me I was making a credit application in the conference call.

I've been working with a salesman for two weeks on a package and plan to put into my business. I wasn't necessarily looking for one but when they approached me I was willing to listen to what they had to offer. We ended up deciding after several visits over this two-week period on a four Arlo camera Wi-Fi system with two door contacts. They told me that since it was Wi-Fi I had to have Wi-Fi capable internet put into my store. I've been in this location for 9 months and I've never had a need for internet service up to this point. So I got with a different company and had internet put into my store, which again, I've never had before. I was told that once the Wi-Fi was put in it would only take a matter of a couple days before I would be able to have my camera system installed. The salesman came into my store on Sunday, but wasn't able to place the order because of the fact that it was Sunday and this Brinks dealer wasn't open so he came back this morning to place the order. He placed the order for the 4 camera system with the 2-door contacts at the quoted price of $34.99. The sales manager then contacted him back. So the salesman receives the information that that package is no longer available at 3499 and what it is now is $54.99. After about 15 minutes of him and I sitting here talking about the $20 increase he received another message saying that they no longer install the Arlo cameras in businesses, so we cannot do this order. So after two weeks of working with their salesman, when finally deciding on a package that I was willing to pay $34.99 a month for, having internet installed in my building to which I'm into for $60 a month now I'm told that this deal will not happen because the package is no longer available for that price and the equipment on the package is no longer being put into businesses. I am very upset at the fact that I was sold a bill of goods that caused me to enter into a contract for $60 a month for an internet contract that I have to have for a year, but I am now unable to get the security package that their salesman sold me. So I would recommend that if there's anyone out there that is wanting to deal with this company they think twice about it and end up deciding to go to a different company other than this one for your business.

I have had my alarm system for many years. When the power goes out, the system still runs. If the alarm goes off, the monitoring company calls within 45 seconds. Our plumber was working at my home when his home was burglarized. When he came back, the next day, he looked at my alarm system and placed an order. We would give Security Investments a 100% satisfaction score because we feel safe with their system.

Canceled alarm monitoring service. I sent a check to cover the balance of the contract. The business has not closed my accountvwith the monitoring service, has cashed my check and is not answering phone calls our messages.

October 14th, 2016 Santu C, from Security Investments, came to my home and said he was upgrading my *** equipment at no charge. He said this will not effect my account with ***. I signed off on the upgrade not aware I was signing a contract with Security Investments to do business with *** Security. Santu C did not inform me he was signing me up with a new security company. When I contacted the owner about the deceptive sales he fired Santu and stated Santu did this with all the new customers he brought in from ***. But he still honored Santu's contract of deceptive sales by keeping the contract alive. I no longer want to be in this contract with Security Investments.