Complaint: [redacted] I am rejecting this response because:I was told none of the things the business asserts about being charged for multiple technicians I am done with this If that $is important enough for you I guess you can take it to court.Sincerely, [redacted]
See responses listed below each question:I'm being charged for time for two technicians when only one was working.Response: Client was ONLY charged $95/Hour (Singled Technician Rate) except for first call on Dec12th which was also heavily discountedI was not told that I was being charged for two technicians.Response: All clients requesting service are shared this information on the phone before we go outI was not told that I was paying them for the time it took them to learn how to operate and adjust my alarm system.Response: Client was charged for service work performed ONLYSecurity Monster issued three invoices with the same invoice number, each of which is different, and two of which contain errorsWhen subsequent invoices are issued that are intended to be revisions of a previous invoice, they should be labeled accordingly and dated with revision dates.Response: My apologies, our accounting gal was fresh back from maternity leaveI'm happy the errors were fixed and resolvedNone of the invoices indicate that two technicians were present and that I was charged for the work of two technicians, so it was not immediately understood that invoice amounts reflected charges for two techniciansWhen I inquired, I was told that the presence of two technicians was necessary because it was the middle of the dayThis appears to be a logistical issue of the vendor, and I don't feel that it's reasonable for the vendor to automatically pass that expense on to me, especially when I wasn't told that it would be in advance.Response: Again, if the client reviews the actual charges invoiced, she will understand that she was NOT overcharged
Complaint: [redacted] I am rejecting this response because:Since Security Monster installed the system, there was a reasonable expectation that their technicians would know how to make adjustments to the system.If the technicians weren't familiar with the system, it would've been better for them to indicate this to me and let me know their rate and that they would be educating themselves about the system at my expense.At no time did a company representative indicate that I was being charged for two technicians working simultaneouslyIn fact, one technician was simply observing a majority of the time, not participating in the work.So the bases of this complaint are as follows:I'm being charged for time for two technicians when only one was workingI was not told that I was being charged for two techniciansI was not told that I was paying them for the time it took them to learn how to operate and adjust my alarm systemSecurity Monster issued three invoices with the same invoice number, each of which is different, and two of which contain errorsWhen subsequent invoices are issued that are intended to be revisions of a previous invoice, they should be labeled accordingly and dated with revision datesNone of the invoices indicate that two technicians were present and that I was charged for the work of two technicians, so it was not immediately understood that invoice amounts reflected charges for two techniciansWhen I inquired, I was told that the presence of two technicians was necessary because it was the middle of the dayThis appears to be a logistical issue of the vendor, and I don't feel that it's reasonable for the vendor to automatically pass that expense on to me, especially when I wasn't told that it would be in advance.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I was told none of the things the business asserts about being charged for multiple technicians I am done with this If that $is important enough for you I guess you can take it to court.Sincerely, [redacted]
See responses listed below each question:I'm being charged for time for two technicians when only one was working.Response: Client was ONLY charged $95/Hour (Singled Technician Rate) except for first call on Dec12th which was also heavily discountedI was not told that I was being charged for two technicians.Response: All clients requesting service are shared this information on the phone before we go outI was not told that I was paying them for the time it took them to learn how to operate and adjust my alarm system.Response: Client was charged for service work performed ONLYSecurity Monster issued three invoices with the same invoice number, each of which is different, and two of which contain errorsWhen subsequent invoices are issued that are intended to be revisions of a previous invoice, they should be labeled accordingly and dated with revision dates.Response: My apologies, our accounting gal was fresh back from maternity leaveI'm happy the errors were fixed and resolvedNone of the invoices indicate that two technicians were present and that I was charged for the work of two technicians, so it was not immediately understood that invoice amounts reflected charges for two techniciansWhen I inquired, I was told that the presence of two technicians was necessary because it was the middle of the dayThis appears to be a logistical issue of the vendor, and I don't feel that it's reasonable for the vendor to automatically pass that expense on to me, especially when I wasn't told that it would be in advance.Response: Again, if the client reviews the actual charges invoiced, she will understand that she was NOT overcharged
Complaint: [redacted] I am rejecting this response because:Since Security Monster installed the system, there was a reasonable expectation that their technicians would know how to make adjustments to the system.If the technicians weren't familiar with the system, it would've been better for them to indicate this to me and let me know their rate and that they would be educating themselves about the system at my expense.At no time did a company representative indicate that I was being charged for two technicians working simultaneouslyIn fact, one technician was simply observing a majority of the time, not participating in the work.So the bases of this complaint are as follows:I'm being charged for time for two technicians when only one was workingI was not told that I was being charged for two techniciansI was not told that I was paying them for the time it took them to learn how to operate and adjust my alarm systemSecurity Monster issued three invoices with the same invoice number, each of which is different, and two of which contain errorsWhen subsequent invoices are issued that are intended to be revisions of a previous invoice, they should be labeled accordingly and dated with revision datesNone of the invoices indicate that two technicians were present and that I was charged for the work of two technicians, so it was not immediately understood that invoice amounts reflected charges for two techniciansWhen I inquired, I was told that the presence of two technicians was necessary because it was the middle of the dayThis appears to be a logistical issue of the vendor, and I don't feel that it's reasonable for the vendor to automatically pass that expense on to me, especially when I wasn't told that it would be in advance.Sincerely, [redacted]