Security Mutual Life Insurance Company Of NY

This letter is in response to your November 6, 2017, correspondence regarding the above referencedAt the request of the Complainant, all premiums paid by loan value will be reversed and all premiums paid in cash will be refundedThe refund will be reduced by the amount of the check mailed to the Complainant on October 13, 2017, and cashed on October 26, Upon completion of our processing, the check will be mailedWe trust this responds fully to your inquiryShould you have any questions or require additional information, please contact me

We are beginning a review of the circumstances described in Ms***'s complaint and will be in touch with you shortly as to the results of our reviewThanking you for bringing this matter to our attentionSincerely, Susan Z., Customer Relations Specialist Customer Relations & Product Compliance Security Mutual Life Insurance Company of New York

This ietter is in response to your January 22, 2018, correspondence regarding the above referenced. The final requirements to process the death claim were received on January 8, Om checks were mailed on January 16, 2018. We trust this responds fully to your inquiryShould you have
any questions or require additional information, please contact me

This letter is in response to your May 27, 2016, correspondence regarding the above referenced.The death claim proceeds of the life insurance policy referenced in the "Customer Experience Information" form were payable to three (3) beneficiariesAll three checks were mailed on the same day to the
current address provided by each beneficiary.The beneficiary not receiving her check has contacted our office and a form has been mailed to herA new check cannot be mailed until the completed form is received and a stop payment is made on the first check.We trust this responds fully to your inquiryShould you have any questions or require additional information, please contact me.Cordially,~~Deborah M

This letter is in response to your May 16, 2016, correspondence regarding the above referenced.This matter has been resolvedAt the request of the complainant, all premiums paid by loan value have been reversed and the policy has been terminatedNo further withdrawals will be made to her account A check for the cash surrender value has been mailed to the policy ownerShould you have any questions or require additional information, please contact meCordially, Debbie C

Purchased insurance during and terminated my insurance in Received a check for $ and was told that $was taken out for a loan balance that was signed or authorized by meI was told that there was nothing they can do because tat is how the company operatesI would like a full
refund of all monies returned as soon as possibleThank you for your support concerning this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This letter is in response to your November 4, 2015, correspondence to our officeregarding the above referenced correspondence, which has had our careful attention.As the "Customer" has requested, Security Mutual will refund all premium paid for theAccount Number referenced in her Complaint. The...

premium had been applied to otherpolicies the "Customer" owned and paid.We will mail a check to the "Customer" as the policy owner and payor.Should you have any questions or require additional information, please contact me.Cordially,Deborah M. C[redacted], ACS, A1RC, ALMIManager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
November 30, 2015 In April of 2015 I took out a policy on my fiancé  [redacted] Weston, with Mutual Life Insurance. Mr. Anthony W[redacted] processed all my paperwork. I made it clear to Mr. W[redacted] that [redacted] and I were not married legally. [redacted] and I had what most would consider common law marriage, being that we were together for over 7 years and living together. However Mr. W[redacted] took it upon himself in selecting that [redacted] was my spouse, which to my understanding was the reason of me not being able to receive the insurance refund. I have suffered a great loss in losing my fiancé and now to deal with this. I made sure that at the time of me proceeding with the policy I asked all necessary questions, believing that Mr. W[redacted] had my best interest and knew what he was doing. He assured me that we did not have to be legally married.  Nevertheless Mutual Life Insurance was still deducting money from my paycheck every pay period. I was never informed that they needed more information from me. Now I am being penalized for a mistake that was on their end. The only time I was contacted was when I received a letter stating that I was not entitled to the refund. Since receiving the rejection letter, I have been trying to get answers and taking action on why I was rejected. The only answer that I have been getting is that it was due to the relationship status. It was supposed to be entered into the system as “common law” and not “spouse”.   This is one of two policies that I have with Mutual Life Insurance, which Mr. W[redacted] has processed and made mistakes on. My second policy that I took out was for my God-daughter. When processing this Mr. W[redacted] entered in the system that she was my Grand-daughter. Due to the mistakes that Mr. W[redacted] has made I had to also cancel that policy.             I took out life insurance for my loved ones so that god-forbid if anything happens, I or my family wouldn’t have to scramble around to pay for funeral services/expenses.  Life Insurance is very important and it is something that everyone needs. So for me to be going through this, due to Mr. Williams’s mistakes and lack of communication is totally unfair! I have suffered enough with his loss and I want this situation to be resolved right way. I feel that I am entitled to be getting what I am owed, which is what I opened the policy for. Sincerely, [redacted]            
Regards,
[redacted]

We are beginning a review of the circumstances described in Ms. [redacted]'s complaint and will be in touch with you shortly as to the results of our review. Thanking you for bringing this matter to our attention. Sincerely, Susan Z., Customer Relations Specialist Customer Relations & Product...

Compliance Security Mutual Life Insurance Company of New York

The matter has been resolved. Upon the policy owner's confirmation of her current address, a reissued loan check was sent overnight on August 10, 2015. The delivery of this check on August 11, 2015, has been confirmed.Should you have any questions or require additional information, please contact...

me. Cordially,Deborah M. C[redacted], ACS, AIRC, ALMIManager

This letter is in response to your August 28, 2017, correspondence regarding the above referenced. We have reviewed the file and have provided a full refund of all premiums paid. A check and letter have been mailed to the policy owner on September 6, 2017. We trust this responds fully to...

your inquiry. Should you have any questions or require additional information, please feel free to contact me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This letter is in response to your November 6, 2017, correspondence regarding the above referenced. At the request of the Complainant, all premiums paid by loan value will be reversed and all premiums paid in cash will be refunded. The refund will be reduced by the amount of the check mailed to the Complainant on October 13, 2017, and cashed on October 26, 2017. Upon completion of our processing, the check will be mailed. We trust this responds fully to your inquiry. Should you have any questions or require additional information, please contact me.