Mr [redacted] , Once the technician was done with the installation you received a post call from our data entry to confirm everything that was doneMaking sure that the tech had not promised anything that wasn't in the paper work and also they received a verbal confirmation that you agreed to a month periodPlease call our customer service if you have any questions regarding the post callLike stated before, we can not agree to anything that is not on the paper work or release the remainder of the contract
Again, Everything that was promised to the customer was given to the customer$in equipment with a wireless radio signalEverything was signed and agreed to, not only in the contract but also over a recorded phone call verifying with the customer that everything that was promised to her was installed and working properlyShe was specifically asked (like ALL our customers) if something that was promised to her wasn't installed and she agreed that everything was given to her and installedIf you are looking to cover windows (which was NOT included in the package) we could arrange to have a technician go and install them but you would have to pay for the sensors individually Thanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They offered to send me a check for $if I remove my complaint from yelp and Revdex.comBut I was told from Revdex.com that complaints cannot be removed Regards, [redacted]
Mr [redacted] , Once the technician was done with the installation you received a post call from our data entry to confirm everything that was doneMaking sure that the tech had not promised anything that wasn't in the paper work and also they received a verbal confirmation that you agreed to a month periodPlease call our customer service if you have any questions regarding the post callLike stated before, we can not agree to anything that is not on the paper work or release the remainder of the contract
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Mr [redacted] I've reviewed the call that was made to your mom and everything that was promised was installed and is fully functionalShe was promised the wireless radio and she got it, it's a micro chip that's inside the panel to get wireless signal (like a cell phone) and not have to have a phone lineEverything she was promised with the package that she decided to go with was installedI saw on previous account notes that you had called in to ask why there were no window sensorsShe did not get any with the package that she went with but if you would like, we would be willing to give them to you at a discounted price of $per window Thanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The details of the contract were not discussed over the phone The sales calls that I received, which bordered on harassment given the volume of calls, simply set up the appointment The details of the terms of the agreement and service to be provided by Security One were provided to me in person by ***, the installer/sales rep for the company All of the terms of the contract and service as well as answers to my questions were provided when he came to my home It was at this time that the misrepresentation occurred I again request that the contract be cancelled with no further obligation Regards, [redacted]
Security one sent a technician June 9th to replace any faulty equipment and run a test on every sensor individually. We replaced the Cell unit, which is what gives the security system the signal and boosted the signal as well. Everything reported fine and the signal strength was fine as well. Customers were set up with the mobile app as well so that they could control their system from anywhere. If there are any invoices that need to be sent, please email them for a quicker response to [redacted] @securityoneonline.com Thanks,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below To date, I have still not heard from anyone at Security OneI haven't received a phone call, email, anythingI don't understand how Security One can have an A+ Revdex.com rating when they continue to ignore customersIt's now been monthsand nothing from themPlease let me knowThanks! Regards, [redacted]
Mr***, I show that we had a service technician at your home on, July 12, to remount sensor If you have any other issues with sensors, we can schedule an appointment to have the tech go back outI will have a customer service representative contact youSection of the contract that was signed states that Security will not be responsible for ANY alarms and the customer agrees to assume all responsibilities for and indemnify the company and its contractors, officers, employees and agents against any alarmThe first one that Security One paid off, was as a curtseyYou do have a full warranty on the equipment including any services fees or technician feesAs for the request, Security can not let you out of the agreementIf you would like a copy of the agreement, we can send one to your home Thank You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and monitor the system for a few months, if it does perform well with NO MORE ALARMS, will consider this complaint resolvedI already took care of the alarm bill, but attached anyway Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have not received the $payment from security one , can you please inquire if this payment has been sentThank you [redacted]
Ms***, I apologize for all of these inconveniences that have been causedWe would like to get everything resolved immediatelyAs per the written contract that was signed, Security or Safe Home can not pay for the alarm fees but due to the circumstance we will take care of $ of that amountWe will be giving you a call to set up the fastest way to get that to youAs far as cancellation, we need a written notice (day notice) to cancel out your agreement and Safe Home is the one that holds your agreement and they would need to walk you through the cancellation processTheir phone number is, 800-833- Please send the cancellation request to Safe Home and not Security One, I noticed on the notes on the account that a previous one was sent to Security OneWe can not process the cancellation since we do not hold your contract Thank You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This hasn't been solvedI haven't heard anything from Security OneI've had additional issues, mainly a faulty sensor that was making my alarm go off in the middle of the nightThe sensor was repaired, but it took a weekend of fighting with customer service reps to get someone to come out (the issue started Friday and I wasn't able to get a tech to come out and repair it till Tuesday of the following week)I wasn't even offered an apology for all the troubleAs started above, the issue wasn't resolved and I haven't heard from anyone at Security One regarding itI find it crazy they have an A rating with the Revdex.comI still would like to be released from my contractThank you Regards, [redacted]
Mr [redacted] ,I have personally forwarded this to all of our call centers and can assure you that you will not receive any more callsSorry for this inconvenience.Thank You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As expected, as of today, I haven't heard from Security OneIn their message on 2/29, they said they would have a manager call meit is now 3/and I haven't heard from themSince this issue started in January, Security One has on numerous occasions claimed that a manager would contact meno one has ever contacted meTheir lack of communication and horrible customer service continuesI once again ask to be let out of my contractThanks Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.They offered to send me a check for $if I remove my complaint from yelp and Revdex.comBut I was told from Revdex.com that complaints cannot be removed Regards, [redacted]
Mr [redacted] , Once the technician was done with the installation you received a post call from our data entry to confirm everything that was doneMaking sure that the tech had not promised anything that wasn't in the paper work and also they received a verbal confirmation that you agreed to a month periodPlease call our customer service if you have any questions regarding the post callLike stated before, we can not agree to anything that is not on the paper work or release the remainder of the contract
Again, Everything that was promised to the customer was given to the customer$in equipment with a wireless radio signalEverything was signed and agreed to, not only in the contract but also over a recorded phone call verifying with the customer that everything that was promised to her was installed and working properlyShe was specifically asked (like ALL our customers) if something that was promised to her wasn't installed and she agreed that everything was given to her and installedIf you are looking to cover windows (which was NOT included in the package) we could arrange to have a technician go and install them but you would have to pay for the sensors individually Thanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They offered to send me a check for $if I remove my complaint from yelp and Revdex.comBut I was told from Revdex.com that complaints cannot be removed Regards, [redacted]
Mr [redacted] , Once the technician was done with the installation you received a post call from our data entry to confirm everything that was doneMaking sure that the tech had not promised anything that wasn't in the paper work and also they received a verbal confirmation that you agreed to a month periodPlease call our customer service if you have any questions regarding the post callLike stated before, we can not agree to anything that is not on the paper work or release the remainder of the contract
I have stopped receiving the calls, so thank youI accept your response, as that is all I wanted
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Mr [redacted] I've reviewed the call that was made to your mom and everything that was promised was installed and is fully functionalShe was promised the wireless radio and she got it, it's a micro chip that's inside the panel to get wireless signal (like a cell phone) and not have to have a phone lineEverything she was promised with the package that she decided to go with was installedI saw on previous account notes that you had called in to ask why there were no window sensorsShe did not get any with the package that she went with but if you would like, we would be willing to give them to you at a discounted price of $per window Thanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The details of the contract were not discussed over the phone The sales calls that I received, which bordered on harassment given the volume of calls, simply set up the appointment The details of the terms of the agreement and service to be provided by Security One were provided to me in person by ***, the installer/sales rep for the company All of the terms of the contract and service as well as answers to my questions were provided when he came to my home It was at this time that the misrepresentation occurred I again request that the contract be cancelled with no further obligation Regards, [redacted]
Security one sent a technician June 9th to replace any faulty equipment and run a test on every sensor individually. We replaced the Cell unit, which is what gives the security system the signal and boosted the signal as well. Everything reported fine and the signal strength was fine as well. Customers were set up with the mobile app as well so that they could control their system from anywhere. If there are any invoices that need to be sent, please email them for a quicker response to [redacted] @securityoneonline.com Thanks,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below To date, I have still not heard from anyone at Security OneI haven't received a phone call, email, anythingI don't understand how Security One can have an A+ Revdex.com rating when they continue to ignore customersIt's now been monthsand nothing from themPlease let me knowThanks! Regards, [redacted]
Mr***, I show that we had a service technician at your home on, July 12, to remount sensor If you have any other issues with sensors, we can schedule an appointment to have the tech go back outI will have a customer service representative contact youSection of the contract that was signed states that Security will not be responsible for ANY alarms and the customer agrees to assume all responsibilities for and indemnify the company and its contractors, officers, employees and agents against any alarmThe first one that Security One paid off, was as a curtseyYou do have a full warranty on the equipment including any services fees or technician feesAs for the request, Security can not let you out of the agreementIf you would like a copy of the agreement, we can send one to your home Thank You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and monitor the system for a few months, if it does perform well with NO MORE ALARMS, will consider this complaint resolvedI already took care of the alarm bill, but attached anyway Regards, [redacted] ***
This has been clarified with the customer the check is being sent out. Thank You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have not received the $payment from security one , can you please inquire if this payment has been sentThank you [redacted]
Ms***, I apologize for all of these inconveniences that have been causedWe would like to get everything resolved immediatelyAs per the written contract that was signed, Security or Safe Home can not pay for the alarm fees but due to the circumstance we will take care of $ of that amountWe will be giving you a call to set up the fastest way to get that to youAs far as cancellation, we need a written notice (day notice) to cancel out your agreement and Safe Home is the one that holds your agreement and they would need to walk you through the cancellation processTheir phone number is, 800-833- Please send the cancellation request to Safe Home and not Security One, I noticed on the notes on the account that a previous one was sent to Security OneWe can not process the cancellation since we do not hold your contract Thank You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This hasn't been solvedI haven't heard anything from Security OneI've had additional issues, mainly a faulty sensor that was making my alarm go off in the middle of the nightThe sensor was repaired, but it took a weekend of fighting with customer service reps to get someone to come out (the issue started Friday and I wasn't able to get a tech to come out and repair it till Tuesday of the following week)I wasn't even offered an apology for all the troubleAs started above, the issue wasn't resolved and I haven't heard from anyone at Security One regarding itI find it crazy they have an A rating with the Revdex.comI still would like to be released from my contractThank you Regards, [redacted]
This has been clarified with the customer the check is being sent outThank You
Mr [redacted] ,I have personally forwarded this to all of our call centers and can assure you that you will not receive any more callsSorry for this inconvenience.Thank You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As expected, as of today, I haven't heard from Security OneIn their message on 2/29, they said they would have a manager call meit is now 3/and I haven't heard from themSince this issue started in January, Security One has on numerous occasions claimed that a manager would contact meno one has ever contacted meTheir lack of communication and horrible customer service continuesI once again ask to be let out of my contractThanks Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.They offered to send me a check for $if I remove my complaint from yelp and Revdex.comBut I was told from Revdex.com that complaints cannot be removed Regards, [redacted]