Security Solutions

Complaint ID#: [redacted] Company Name: Security Solutions, Inc.Company Contact Name: James O***Company Contact Phone: [redacted] Company Contact Email: [redacted] Consumer's Name: [redacted] Revdex.com Staff Member (if you know): [redacted] ***Complaint Information: We have repeatedly offered to solve this situation if the client would tell us what would satisfy his concernsHe continues to maintain that the only solution is for us to allow him to break his contractUntil recently there was never an accusation of wrong doing by Security Solutions only that the system was costing too much to maintainThe costs the client incurred were for alarm system repairs due to replacement of windows and some periodic battery replacements when he bought the house, plus monitoring expenses he is contracted forWe have asked for a telephone conversation several times to try and find an amicable solution which the client has refusedWe want nothing more than to resolve this issueIf he wants to break the contract he will need to speak to me directly and we can have a mature business discussion.Sent on: 11/24/3:06:PM

Complaint: [redacted] I am rejecting this response because: Security Solutions has not offered a satisfactory solution for resolving this issueThe most recent problem I experienced with the alarm system is the direct result of the system being improperly connected to a land telephone at the time of installation rather than the VOIP line as agreed to in the contractRegardless, Security Solutions tried to blame this issue on me and charge me to change over the line I have been clear with MrO [redacted] that given the nature of this issue all correspondence should be conducted in writing so that we have a record of what has transpiredGiven that MrO [redacted] has already threatened legal action against me this is clearly the best optionI fail to understand why he continues to insist on having a phone callBased on my experiences I have no confidence or trust in this companyI simply can not rely on a company I don't trust when it comes to the safety and security of my family and homeSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I shall ask the Federal Trade Commission to determine if and how the quota group could be filled on day one of the CVG survey Regards, [redacted]

Tell us why here...Convergys has investigated the matter contained within the complaint filed by Mr*** ** ***. Here are the results of this investigation.Convergys emailed Mr*** a survey invitation. The invitation included the following line:
“To express our appreciation for your time and input, Convergys will send you a $check if you qualify and complete the survey.”Mr*** clicked on the survey link, answered the qualification questions and then received a message saying his quota group was full. So, Mr*** did not qualify for the survey and did not complete the survey.Convergys will add Mr***’s telephone number and email address to the Convergys “Do Not Call” and “Do Not Email” lists.Please feel free to contact me if you have any questions regarding this submission.George FS***Contract Administrator*** ** *** *** * *** ** ***O ###-###-#### E ***

The person who filed the complaint may contact me directly. My email address is *** . My telephone number is ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I shall ask the Federal Trade Commission to determine if and how the quota group could be filled on day one of the CVG survey.
Regards,
[redacted]