Security Systems and Monitoring

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

8 October 2015Revdex.com (Phoenix, AZ) 4428 N. 12th Street Phoenix, AZ 85014-4585Re: Complaint [redacted]To Whom It May Concern, 
We have received the complaint regarding Mr. [redacted] Visa Gift Card Rebate.  By Mr....

[redacted] own admission, he did miss the thirty day deadline for postmarking his rebate form, as was clearly explained to him at the time his order was placed and is clearly stated on the rebate form.  We are willing to honor that rebate despite the lateness of the submission.At this time, we are experiencing a delay in processing our Visa Gift Card rebates.  This would have been explained to Mr. [redacted], had he contacted us directly rather than involving the Revdex.com.  Mr. [redacted] $150 Visa Rebate will be shipped from our office on October 19th, and he should receive it within 7-10 business days from that date.You are welcome to contact me directly with any additional questions you may have.Best regards,Katie W[redacted]Customer Service SupervisorSecurity Alarm Now1.[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  I am grateful to the company for their honorable action.  I did actually contact the company on two occasions about the rebate.  I left two voice mails with the sales rep which were never answered and contacted Customer Service once.  The contact with Customer Service was when I realized that I needed to send in a rebate form.  I did so the same day that I contacted CS.  I was confused about the process and believed that the rebate would be automatically handled.   
Once again, I am appreciative of the company's response and look forward to a positive relationship with them in the future.  

Regards,

I had to remove the system myself - The double sided adhesive on new Windows & sliders cannot be removed without damage Your company did not offer to help remove it & in fact said it would be very difficult to do So now you will charge us again to install when we move The people who purchased the house wanted to take it over So tell me what it will cost will be to reinstall a system we already paid for with the exact number of sensors.  My guess is it will be the same amount as 75% left in contract or more? This has created wariness of your company for us

To whom it may Concern: Thank you for bringing this to our attention. Our customers are important to us, we strive to provide outstanding service to all.I have checked into Ms. [redacted] complaint and unfortunately, she never...

mailed in a Rebate form. That was to be done in first 30 days. Since we did not get one and it is now over 120 days we are unable to send her one. Thank you and have a great day!