Security Systems

Safe Home Security has agreed to cancel this account without penaltyThe account is closed and no further money is due

The contract is a year contract signed in with a 90% buyout clause for any reason There is $ [redacted] remaining on teh balance owed

As you have been a valued customer we will submit a credit update listing your account as paid never late This takes up to days to show on your reports so please be patient In terms of the contract itself we are not cancelling If you need service please contact our customer service department at ###-###-#### to schedule

.April 19, To whom it may concern: It was brought to our attention that [redacted] , has filed a complaint against Safe Home Security IncThe complaint we received was due to lack of follow up in regards to additional services needed We have communicated with [redacted] , he has rejected our assistance and will not speak to us concerning the status of his accountOur company’s pledge is to assist our clients to best of our abilityBut without reciprocating communication, it can be a tad bit difficultUnfortunately, we cannot cancel the agreement until his term is fulfilledWe will be more than happy to render the services [redacted] originally called for and may call us at their earliest convenienceThank you! Respectfully, Stephanie L***Customer Service Manager [redacted] Safe Home SecuritySebethe DriveCromwell, CT 06416###-###-#### [redacted] ***

Complaint: [redacted] I am rejecting this response because: I've spoke to them once or twice, the last call was I told them not to call us anymore, we want nothing to do with a Company that Practice's Bad Business, If they want to get a lawyer then so be it, we want Nothing to do with them, and we'd like our Money back Sincerely, [redacted] ***

ID# [redacted] Response: Client had a service appointment on October of to check the smoke and replace any batteries that needed replacingIn that time that the technician was there, the client wanted an additional motion sensorThe client and technician agreed to add the equipment for an additional $ into the rates and the client agreed and must have read the agreement before signingHere it is almost two years later, the client is now requesting to have a lower rateAt this moment I can have the client pay for the equipment out right and leave rate the way it was at $ The cost of the motion is $ Miguel C [redacted] Middletown, CT###-###-#### EXT [redacted]

Complaint: [redacted] I am rejecting this response because: I called to see how to do the alarm / disarm from my phone like you claim is on my account and I was told I do not have that option and it would be an additional $a month to add it to my account, when I advised per the Revdex.com response I do have it and I asked for a supervisor and I was hung up onI called back to and each time I ask for a supervisor I am hung up on I actually heard a male voice say or just disconnect the call If you cannot provide me the service I originally asked for discontinue my service Sincerely, [redacted] ***

The response to the complaint is inconsistent with the facts, however I will opt to accept resolution two for this issue, to be done with all business dealings with Safe Home Security (akaSafeGuard America).I will pay the $to close the account, and accept deposit of the check as acceptance of cancellation by, and release from any future charges from, Safe Home Security A registered letter will be sent immediately along with a copy of the offer of resolution from Safe Home Security, to:Safe Home SecuritySebethe DriveCromwell, CT Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:It is categorically falseAt all times relevant hereto the The Company did come to perform repairs however they did not remedy the situation in the building or homeMoreover, a review of our Security Surveillance System has the technician removing the Motion Detector, Applying tape to them and placing it back on the wallThis is the type of behavior that confirms my position that they must remove their equipment from our facility and my home and give us a complete refundMoreover, I have been Notified by the State of Connecticut Office of the Attorney General, that they are investigating this company as a result of a referral by the State of Connecticut Department of Consumer Protection.This office and myself both demand a full refund of all monies paid, removal of their equipment and a release from any and all contractual obligations Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The contract does not state that the service is managed by a third party who if there is a failure to the system will notify Safe guard, but SafeGuard will not notify the client The recorded line will also indicate that the sales staff as well as the Conflict Manager indicate that the forementioned information is not on the contract Repeatedly it is stated from them that the client should have "asked more questions" indicating that the paperwork provided was in fact misleading The recorded line will also indicate the failure for them to come out as the were scheduled to do so to check the systemI did not reschedule another call because I requested the contract to be canceled The recorded line will also indicate that I was advised the contract would not be cancelled or reviewed by the President because he is too busy to deal with individual clients and regardless of the validity of complaint or misleading, incorrect, or otherwise the contract was, they will never and have never cancelled a contract The company is a scam, they know they are and they don't care that they are I feel very strongly that my expectations from their salesperson were misleading Whether I read every single word in the contract or not is a mute point They are not doing what the contract says and have purposely and intentionally left out critical detail in the contract The contract reads as if they are taking care of the client They are not That is and misleading! For these reasons I am requesting the contract be cancelled The recorded conversations indicate the willing and purposeful intent to mislead the client Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I guess it's not clear to me as to why safe guard cannot provide us service in the same area? I am not going to pay the full $to get out of this contractI don't feel I should pay anything, based on the whole situation that we've been through with Safe guard for over a year now, not to mention the time and money my husband lost taking time off to meet your reps who didn't have the courtesy to call and say they weren't showing on our scheduled apt I am willing to pay the company$to be done with this ordealBest regards, [redacted]

Revdex.com: I have looked on the paperwork and cannot find an account numberHer account name is [redacted] *** I have reviewed the response and am supplying the company the information Sincerely, [redacted] ***

The customer called in and was given a date of 11/The customer called in requesting a sooner appointmentThe customer was serviced on 11/(days than earlier promised)The alarm is operating correctly

Complaint: [redacted] I am rejecting this response because: We did not move to [redacted] we actually just moved into a different neighborhood in the same zip codeWe paid a $fee to have the equipment removed, you state MOST people leave the equipment behind, well we are not most people in this case, we actually were planning to have the service resumedHowever your company told us you do not service the new area we are now at, same zip code? You state you don't have techs in the area, is this the case now and that is why you can not resume service? I would appreciate you coming to an understand and realizing we are not at fault hereWe have tried to work with Safe Guard from the beginning Sincerely, [redacted]

Must go through [redacted] to resolve

Complaint: [redacted] I am rejecting this response because:Although our money was finally refunded,, we have no trust in this company moving forwardI emailed and called several times with no response at allWe still don't know why the money was deducted, as no one will speak with us about it We put a permanent stop payment on all transactions between us and SafeguardI also got a new debit cardSince Safeguard breeched our contract by making an unauthorized deduction, we are confident that we will be able to cancelWe tried to call Mark (not sure of his last name -- he's Julianne M [redacted] 's boss) and left him messages He hasn't called back We DO NOT want to conduct business with a company we can't trustI know that an exception can be made to the day ruleWe look forward to resolving this and severing our relationship Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I had to sign the new agreement since the rate is cheaper I wanted to cancel my service and they didn't let me I was forced to sign the new contract because I didn't want to not paying them and get bad credit history Sincerely, [redacted]

THE ACCOUNT HAS BEEN CANCELED, PER THE CUSTOMERS REQUEST AND A REFUND IN THE AMOUNT OF $WILL BE ISSUEDPLEASE ALLOW 10-FOR RECEIPTWE APOLOGIZE FOR ANY INCONVENIENCE OR MISUNDERSTANDING THIS MAY HAVE CAUSED

We will be mailing out a check for as requested to pay out the [redacted] Customer is in agreement any questions please call Cari at ###-###-####

Complaint: [redacted] I am rejecting this response because: I am Pleased to hear that my Acct is closed, however there is equipment in my homeI would like to know if the company is going to send someone out to remove itI do not want to be billed for it later down the road Sincerely, [redacted]