SecurityMetrics

PCI compliance is already included in your credit card machine. They charge you a redundant fee for a service that your credit card provider already provides. I paid this for YEARS before figuring it out.

Dont be a fool. Hang up as soon as you hear the words "Security Metrics"

Scam artists charging a fee for doing nothing. they call from many numbers and you just have to keep blocking them. They are RELENTLESS in calling an emailing so you must be as well. DONT PAY THEM!

SecurityMetrics is a security and Payment Card Industry Data Security Standard ("PCI DSS") compliance vendor that helps merchants with their data security and to comply with the PCI DSSAll merchants are required to comply with the PCI DSS and may choose any PCI compliance vendor to help them complySecurityMetrics is an Approved Scanning Vendor and Qualified Security Assessor, which may be verified at https://www.pcisecuritystandards.orgThe complainant has been a customer of SecurityMetrics since March 17, and SecurityMetrics has been helping the complainant with PCI DSS compliance since thenThe email referred to by complainant even refers to SecurityMetrics' help in the previous yearSecurityMetrics is not a scamThere are other PCI DSS compliance vendors, which may have agreements with credit card processors or merchant service providers to share revenue related to PCI DSS compliance, and would consider SecurityMetrics a competitor, but that does not mean that SecurityMetrics is a scamThe complainant received a refund on August so the situation has been resolved.Sincerely, SecurityMetrics

SecurityMetrics provides data security services to companiesThe complainant accepts credit cards and therefore is required to comply with the Payment Card Industry Data Security StandardSecurityMetrics offers services to help merchants comply with that standardThe complainant had been a customer of SecurityMetrics since September, When SecurityMetrics' employee called the complainant, he mentioned the name of the complainant's bank one time when he asked if the complainant was still processing credit cards through that bank, as is required by the Payment Card Industry Data Security StandardThat is the only time that the bank was mentionedSecurityMetrics did not make any fraudulent or incorrect statements regarding the complainant's bankIf complainant was told that SecurityMetrics does not have the right to provide services to merchants, then SecurityMetrics would request the contact information of the person or entity that made this tortious comment to the complainantSecurityMetrics provided the complainant with a refundThe trainings purchased by the complainant were not refunded because SecurityMetrics cannot recoup costs of selling those trainingsSecurityMetrics has been cooperative with this merchant and views this complaint as closed

There seems to have been some misunderstanding in this caseAfter reviewing the incident, SecurityMetrics has discovered that the employee did not state that SecurityMetrics' services were requiredSecurityMetrics' employee stated that being compliant with the PCI DSS is required of all merchants that accept credit cardsThis is a true and correct statementThere are many different companies that provide PCI DSS compliance help, SecurityMetrics being one of themAll merchants that accept credit cards are required to comply with the PCI DSS.The complainant purchased products and services from SecurityMetrics, some of them were non-refundable because SecurityMetrics sends a document to the customer and once the document is sent, SecurityMetrics cannot unsend itThe complainant spoke with a support employee who mistakenly stated that he could receive up to $backSecurityMetrics refund department correctly refunded $SecurityMetrics apologizes for the miscommunication and will refund the complainant the full amount, $in this caseThank you for your patience

Complaint: [redacted] I am rejecting this response because: I was not confused, I was lied to, once you lie to me, nothing you say afterwards carries any weightWhat happened to Jordan, the representative that lied to me? Was he disciplined or congratulated? I will not be satisfied until I receive a written apology and a full refund Sincerely, [redacted]