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our school has used securranty for 3 years and I am very pleased with their customer service and quality of work. They have always been responsive.
The proposal was generated using an automated quote process for 1800 Chromebooks and bulk quantity discounts generated with complete details. Securranty provides comprehensive coverage and cover issues other insurance companies do not. we were referred to Securranty by IT director of the neighboring school who is very happy with the service and their online portal is very robust
I have purchased an extended warranty on my Dryer and Stove top. My dryer recently needed to be repaired. I had it fixed for $316.83 by a certified *** repairman. I submitted the claim to Securranty with all the information they required in order to process my claim. It has been several weeks since I filed the claim and I have not had the matter settled. I have called numerous times and spoke with a receptionist named *** She has sent several emails to her boss asking what is holding up this claim. He has not responded to any of them. I also asked to speak with him directly, but I was told there is no way of connecting me to his phone. E-mails were sent asking him to call me and to date I have not received a call back. I am very frustrated and I am making no progress with my phone calls. I need an answer to this claim. The claim number is *** I am hoping you can help settle this matter quickly.
Revdex.com:
This letter is to inform you that Securranty, Inc. has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/6/2020 and assigned ID
Regards
I purchased a policy for my laptop when I bought it in December 2018. A few days ago I noticed I had an issue with my computer, so I logged in to see that I had a past due balance on my account (My card was compromised and I had not updated it with Securranty) so I called to ask if I paid my past due balance if I could file my claim and pay my deductible right after, she says yes. So I pay the past due balance and proceed to make a claim, when I went to make a claim my policy was canceled. So I called the company and she told me they could cancel the policy if I missed a payment. Keep in mind, I was not ever notified once the account had a past due balance. I looked in the terms and conditions and it mentions nothing about canceling a policy if the customer has a past due balance. The customer service rep was rude and told me the manager would be out of the office for the next few days and she wasn't sure why I didn't understand her. This is very unprofessional and I feel like I was robbed for all of the months I paid on the policy since I am unable to use it.
Hi ***,
We are sorry to hear about your policy being cancelled due to non-payment for 2 months. We understand the credit card you had on file was cancelled due to fraud and thus your payment did not successfully process for 2 months. Our system does trigger automated emails as reminders to customers to update their payment method. Sometimes, these emails do get caught in a spam/junk folder. We do understand at times things happen beyond one's control. We understand how frustrating it can be to find yourself in such a situation. We would like to offer the below solution to accommodate your claim.
For your information, we have reviewed your account and we will make an exception to accommodate your request to process your claim. However, in order to prevent any future service interruptions and to make the exception, we would require you to convert your policy from monthly billing to one-time payment for the policy. Once you covert the policy, we will go ahead and honor the claim and process it. We value you as a customer and are offering this option to honor the claim even though your policy was unpaid for 2 months. We do appreciate your processing payment for the 2 months of past due payments even though your policy was cancelled.
If this is acceptable to you, you can forward this email to [email protected] and we will provide you the information & cost to convert your policy and for 3 Years. We look forward to hearing from you soon and hope to continue to earn your trust and confidence for years to come.
Thank you *** for being a valued customer.
The Securranty Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
I would not choose to pay it all at once because in the policy terms, after a claim is made-the policy is canceled. So I would be paying for coverage then forfeiting it after getting my computer fixed, whereas the cost to replace it could be less than purchasing coverage.
I have claim *** and they made me take pictures to proof the damage.. I did....
They received and approved damage.
They had me go to repair place and get cost of repair and cost parts and labor. Additional time and money.
I did and presented.....
They only took 1 of my calls and gave me a BS story about loss and claim...
No calls or correspondence for over a week.. I have called and left multiple messages.
I have sent numerous claim emails....
I would give them a rating of lower than snail dirt if I could and the rep whose name is Sanai
who did nothing but lie to me would be fired........
My claim is over $1000.00..... That is the minimum of out of pocket money MINIMUM......
No customer service at all....
Their web form for purchasing is broken. When you hit the [TAB] key to go to the Zip Code field form the State field in the Address section; the page reloads & empties your cart.
Their support number, listed on the page, says they are closed at 10:00am. During the business day.....