SECURRO SIDING & WINDOW COMPANY

Complaint: [redacted]
I am rejecting this response because:This still does not answer why we where told we could cancel at any time and then when we tried they told us that we can't cancel until after a full year. The plan was presented as a month to month. The product was falslely represented to us. And we also we where never told that freezing the account would extend the contract. We were mislead to believe that we could freeze the account with no stipulations, and that the membership could be canceled at any time. You are also misrepresenting the second email where your response was "that we cannot freeze the account because it was already set to cancel". It was never explained that the cancelation was set to happen after the full year was complete. And as for the first email we never recieved a response thus generating a second request from me. It wasn't till the third email from you where anything was explained. And the information I recieved at that time was to the contrary of what I was told at the initial signing of the contract.
Regards,
[redacted]

This situation has been resolved satisfactory with the member.

We have settled this matter directly with [redacted]  Thank you.

When [redacted] was training steadily and would run out of sessions, he would purchase packs of sessions at a discounted rate to supplement this training. He has been billed for his recurring service on the 15th of each month for this Personal Training agreement from 11/15/2014 until 5/15/2017 as he will see on his credit card statements. As stated in [redacted]’ agreement, “In the event You do not cancel, Your personal training addendum will renew month-to-month until canceled.” [redacted]’ agreement also states “Member’s failure to make use of services shall not relieve the Member of the financial obligations under this Addendum.[redacted] has been billed in accordance to his agreement. No refund is due. His trainer has been in contact with him to use his sessions.

This issue has been resolved as satisfactory

Complaint: [redacted]
I am rejecting this response because:I have been told by grsce on 9/23 that the balance is 50 .28 and my membership annual dues are due in sept and the ocean branch says its due in oct. They both look atthe same scre9en dont they? The name is grace on 9/23.
Regards,
[redacted]

We have thoroughly investigated this inquiry for [redacted] and according to our records, she enrolled under our 12-month VIP+ membership on 2/28/2018.  Additionally, she signed as the purchaser of [redacted] agreement with us.  As stated in the signed agreements, their memberships cannot...

be canceled until the initial 12-month term has been completed.However, we do understand that they do not wish to continue with us and we want our members to be happy and healthy!  We have made an exception and canceled both [redacted] and [redacted] JERSEY STRONG agreements.  No further payments are due at this time.  We hope this helps!

I have thoroughly investigated our records and we were not in receipt of a prior cancellation request for [redacted] WoW membership accounts.  As stated in their agreements with us, all cancellation requests must submitted in writing either through our online Support Desk...

or by Registered/Certified US Mail.  As a request was not received, their memberships remained active and have been billed accordingly.  At this time, [redacted] has an outstanding balance of $72.22 remaining on his WoW membership account.  This balance includes his September membership dues and Annual Membership Fee of $53.49.  [redacted]' account with us currently has an outstanding balance of $7.22 for her September membership dues and Annual Membership Fee.  [redacted] WoW membership account also has an outstanding balance of $72.22 for her September membership dues and Annual Membership Fee. We will make the exception to waive the outstanding balance remaining on each of the accounts.  [redacted], [redacted] WoW membership accounts have been cancelled and will not be billed again.

Complaint: [redacted]
I am rejecting this response because:They are providing a wrong and false information. I have a letter from ww which was send to me on 1/26/2016 and it clearly says everything is settled and I have $0 due, then why every year they bring this issue and give to new collection agency. I don't know what is there intention but this is a harassment to me when you are are saying ZERO balance then how come you are giving new stories and giving my name to a collection agency. This is not acceptable and I need a final written letter from these guys that they will not do this again and my account is closed and I have to pay nothing. This company can't be trusted. I mean common company is sending a letter on there paper and after a year they are doing this again? whats going on its all fraud and they are making peoples life miserable instead of providing health. I am sure there doors will be closed soon. PLEASE SHOW THIS ATTACHED LETTER TO YOUR ACCOUNTS PEOPLE WHO ARE UNPROFESSIONAL.
Regards,
[redacted]

To clarify, [redacted] submitted a cancellation request on 10/31/2016. We processed his request to cancel his membership and his account was set to cancel at the completion of his initial term on 8/31/2017. [redacted] is responsible for the terms of his contract. As mentioned, we have gone ahead and waived his Annual Membership fee as a courtesy. I have entered the bill for [redacted]’s cancellation fee of $33.16. Once the remaining balance of $21.39 + $33.16 is paid, his account will be closed, no longer billed, and this matter will be resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I don’t think they will agree to anything else but this, so I’ll take it. Thank you! 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] membership was cancelled on 10/31/2015 due to the outstanding balance.  After several attempts to contact [redacted] by phone, with no response, [redacted] membership was sent to collections. I will be happy to speak to [redacted] to resolve and due to her misunderstanding, waive any late fees applied to her account.  We hope this helps! We would like to make [redacted] a happy WoW member again!She may reach me directly at [redacted] during regular business hours.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have looked into this for [redacted] and according to our records, on 2/15/2017 she enrolled under a membership with an initial term of 12-months.  Any months during the initial term that [redacted] placed her membership on freeze will not count towards the initial term of the...

agreement.  [redacted] membership was on freeze beginning 6/1/2017 until 9/30/2017 which is a total of 4 months.  [redacted] membership cancellation cannot take effect until the initial term is complete.  At this time, [redacted] has completed a total of 6 months of her initial term.  A cancellation has been applied for the end of the initial term.  [redacted] membership is set to be cancelled on 6/30/2018.  We have notified [redacted] of our Medical Freeze policy, allowing her to freeze her membership at just $4.99 + tax, until further notice.  If [redacted] would like to freeze her membership she may do so through our online support desk.  If [redacted] would like to submit documentation from her healthcare provider we will be happy to further review her request for a medical cancellation.

Complaint: [redacted]
I am rejecting this response because: I have yet to receive the check that they claim to have mailed on 12/11/17.
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because:  charging an inactive acct is very bad business.  by charging a small amount of money they make people decide to just pay it to avoid collections.  i'm not paying money I dont owe the gym.   Regards,[redacted]

I have thoroughly looked into this for [redacted]  According to our records, on 6/12/2013 a cancellation request was received for [redacted] WoW membership account.  We replied to [redacted] through our online Support Desk and explained that her membership was not eligible to be cancelled...

until the past due balance of $79.10 was paid in full.  As payment was not received, her membership remaining active and was billed accordingly.  Due to the outstanding balance on [redacted] account with us, her membership was sent to collections on 8/25/2013 for $215.25.  However, we will be happy to honor the original cancellation amount of $79.10.  [redacted] may make a payment at her local WoW location or over the phone by calling [redacted]  Once the payment of $79.10 has been received, I will be able to remove [redacted] account from collections.  I hope this helps!

We have spoken directly with [redacted].  An exception has been made to waive all late fees and the collections fee applied to [redacted] WoW membership account.  [redacted] has made a payment for the full balance of $160.50.  I have notified the collection's agency to close [redacted]...

[redacted] file.

[redacted] enrolled in a VIP membership on 8/18/2015 and a X-Lab agreement on 8/19/2015. Both agreement have an initial term of 12 months. We are sorry to hear that [redacted] feels as though the quality of her work outs is not meeting her standards. We very recently renovated our facilities...

with state of the art equipment and work out spaces. [redacted] requested to cancel her X-Lab agreement at the completion of her initial term and her X-Lab was successfully canceled as of 7/19/2016. On 10/12/2016 [redacted] purchased a VIP+ agreement with an initial term of 12 months. This new agreement grants her access to X-Lab classes at a lower monthly rate than she was paying for her previous monthly dues and X-Lab classes prior to cancelling her X-Lab. During the enrollment process, the terms on the agreement are visible on the signature-capture pad that our members use to sign their agreements. Once the agreement has been signed, it is immediately emailed over to the member for their review. By no means was this a “bait and switch” scenario. [redacted] was given exactly what she asked for at an incredible rate and was presented with detailed information upon purchase. Come on in and check out our new and exciting TRX program!