Sedlak Chevrolet-Buick, Inc.

In response to the complaint you’ve received from the ***, I would like to clarify our position on this matterThe new truck was purchased and delivered on November 14th On November 26th I received a call from *** saying a body shop owner that was installing some
accessories on the truck discovered what appeared to be hail damage on the roof of the truckI asked that the truck be returned to us here at the dealership so we could take a look at the damage and determine a course of actionMr*** made an appointment to have us take a look at the truck on Monday December 1stOn December 1st Mr*** called and said he would not be able to make the appointment and would have to rescheduleI made several unsuccessful attempts to contact Mr*** in the ensuing days I finally received a call back and Mr*** told me at that time he wanted his body shop person to do the repairI asked him to please bring the truck to me so we can at least see the cosmetic damage for ourselves and we could go from thereInstead of returning the truck to us the *** took the truck to several other dealerships and were given several opinions as to how they should proceedThey also called General Motors and complainedGeneral motors’ reps directed them to return the truck to us as the selling dealer so we could help themThey refused to return the truck so we could inspect the alleged damageGeneral Motors contacted the customer and offered to have the customer return the truck to a different dealer and help that dealer trade them out of the truckThey refused that option as wellFinally on January 20th The *** returned the truck to us for inspectionUpon arriving, with their body shop friend with them, I had the truck washed and placed in our detail bay for inspectionI personally found a couple dozen minor dimples on the roof of the truck as well as very minor dimples on the hoodThese very minor blemishes may in fact have been caused by a hailstorm that occurred here earlier in I apologized to the customers that we had missed this issue when we prepped the truck for delivery but offered to have the minor cosmetic blemishes professionally repaired at our expense and to provide them with a truck to use while the work was being doneThey refused this offer and continually accused us of knowingly selling them a damaged vehicleI explained to them that we certainly did not know of the damage prior to deliveryI further offered to let the Body shop person they brought with them do the work even though his estimate was $2000-higher than my actual cost would be as I felt the customer may be more comfortable knowing the person doing the workThey refused this offer as well, which confused both me and their body shop vendorMrs*** is demanding anywhere from $to $be refunded to them, which we are not going to do. I will not offer any refund whatsoever to these customers as they are not entitled to any and we are well within our rights to choose this course of actionI will stand by my offer to professionally repair the very minor cosmetic blemishes that I discovered and documented on the visit of January 20th almost months after I offered the same thing to themPlease let me know if you would like any more help in this matter. Thank You,*** ***General Sales ManagerSedlak Chevrolet Buick***
***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We
will not accept the new offer made by the General Sales Manager. Even though the dealer continues to state the
hail damage is “minor blemishes”, it is not minor by any means. There are over dings, all on the
roof. I would consider the three on the
hood minor, but not the 60+ on the roof.
The bottom line is: We paid full
price for a brand new vehicle and we received a damaged one. I cannot imagine that any customer would be
satisfied with a repaired vehicle at full price. We stand by our demand for a refund of
$6,
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Sedlak has never made any effort to resolve this dispute or have any kind of conversation with me to discuss.  I would appreciate if Sedlak management would review the emails I exchanged with their sales person and refute my claims: (1) I never agreed to purchase a truck from them, and (2) my deposit is refundable.  I have presented an organized and documented argument supporting my position.  They have yet to even attempt to dispute it. 
Regards,
[redacted]

I understand the customer has rejected our offer to have our insurance company view the vehicle and determine an appropriate dollar amount to refund the customer in lieu of restoring the vehicle. This is our final offer however as we have no other actions to take in this matter. Our offer stands now and is available as a resolution to this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I
find it very hard to believe that a dealership would not fully inspect every
vehicle after a storm to the degree of the one on September 4th.  On November 26th we received a
voicemail from our salesman stating “that part must have been missed” upon
inspection.  How can there be over 60
dings on the roof and so few on the hood?? With the Thanksgiving Holiday, we
had agreed that the General Sales Manager would come to our area on Thursday,
December 4th.  The General
Sales Manager was going to be traveling to Green Bay and couldn’t make it any
earlier. We had made arrangements with the local body shop to have the
inspection take place there.  December 4th
came and we had no show or call from this dealership.  At that point, I called every other local
dealer for suggestion as to how to proceed and let them know of my situation. No
other dealership has ever seen the truck or the damage.  One dealership that I called was currently
having a hail damage sale.  They advised
that they deduct the cost of the vehicle $75-$100 per ding.  Another dealer was so appalled at our
treatment that they put me in contact with GM. 
When the GM representative returned my call, she asked how I would feel
about dealing with a new dealership and getting out of the vehicle that I
currently had.  We agreed to work with
the new dealership, and they were very kind to us.  We worked with them for about one month
before the GM rep advised us that GM Legal Department said they were not
willing to take the loss on the truck as the current dealership is an
independent dealer they have to make it right for us.  We agreed to meet with the dealer on January
20th with the GM representative present.  Upon our arrival at the dealership, we were
treated very inappropriately. It even ended with the General Sales Manager
yelling and kicking out the body shop employee that we did bring along.   The bottom line is that we purchased a NEW
vehicle.  How do we not deserve what we
paid for?  I understand that vehicles
depreciate as soon as you drive them off of the lot, but now my vehicle is
worth even less because of the hail damage, even if it is repaired.  We have never once stated that we want the
vehicle repaired by our body shop or any other. 
We do deserve a refund of at least $6,000 ($100 per ding) and it is our
right as paying customers to demand that.  
Regards,
[redacted]

Review: I am in the market to purchase a new truck. I have been working with several dealerships in order to find the right truck at the best price. Sedlak found a truck that I was interested in. To quote the email I received: "With this truck because its not on our lot, we would have to go get it. To do that it requires a $500 down payment, this can be refunded if you choose not to purchase the vehicle. But we have to have some sort of commitment before going and getting the truck." I have found another truck that I decided to purchase. Sedlak is now refusing to refund my $500 and claiming that I agreed in principle to purchase a truck from them. I'm claiming the "commitment" I agreed to with the down payment was that I was a serious customer and that I wasn't wasting their time.Desired Settlement: I want my $500 back.

Business

Response:

Mr. [redacted] Contracted to purchase a truck with us that was not on our lot. Wecame to an agreement on the price of the truck and he agreed to purchase thetruck from us. We then took a non refundable $500 deposit from him to arrangefor drivers to pick up his new vehicle at the dealership in which it was located.Mr. [redacted] was told at the time of purchase that the $500 deposit was to securethe vehicle for sale to him and this deposit would be deducted from the finalprice on delivery. At no time was he told by Sedlak Management that thisdeposit was refundable.Mr. [redacted] contacted us to tell us he had decided to purchase a different vehicleelsewhere. He was told at that time that we had incurred expenses in retrievingthe vehicle, it was here and available for delivery.We have been "locating" vehicles for our customers for over 47 years and ourpolicy has never changed. The locate fee is only credited at time of delivery, wedo not return this fee to the consumer if they buy elsewhere.

Business

Response:

As explained in earlier communications, Sedlak will not under any circumstances refund Mr. [redacted] the $500 deposit he gave us in order to secure a truck from another dealer for him. We are considering this matter closed. If Mr. [redacted] is still dis-satisfied so be it.

Consumer

Response:

Our family has a positive experience buying a vehicle from [redacted] at Sedlak Chevrolet in November 2014.
Everyone took as much time as we needed to answer our questions and we never felt pressured.
We would buy another car from them.

Review: I purchased a brand new 2014 Chevrolet Silverado on November 14, 2014. On November 26, while having accessories put on, the body shop employee discovered over 60 dents caused from hail on the roof of the vehicle. Upon further inspection, there were two dents on the hood and one on the driver's side front panel. When we contacted the dealership, they did not offer any type of replacement or discount which was what we requested. We were treated inappropriately many different times on the phone and in person. The bottom line is that we paid full price for a damaged vehicle. We believe that the hood was fixed and they were trying to pull one over and that this had to happen to other people within the timeframe. Obviously, the vehicle we purchased was not the only one on the lot. The severity of the hailstorm is documented on you tube.Desired Settlement: We would like to receive a refund for the total difference of the full price versus the hail damaged cost. But more importantly I feel a full investigation of every vehicle sold from September 4 (date of the storm) to current should be conducted. Also, any other dealership that conducted a trade with Sedlak should be informed of this practice.

Business

Response:

In response to the complaint you’ve received from the [redacted], I would like to clarify our position on this matter. The new truck was purchased and delivered on November 14th 2014. On November 26th I received a call from [redacted] saying a body shop owner that was installing some accessories on the truck discovered what appeared to be hail damage on the roof of the truck. I asked that the truck be returned to us here at the dealership so we could take a look at the damage and determine a course of action. Mr. [redacted] made an appointment to have us take a look at the truck on Monday December 1st. On December 1st Mr. [redacted] called and said he would not be able to make the appointment and would have to reschedule. I made several unsuccessful attempts to contact Mr. [redacted] in the ensuing days . I finally received a call back and Mr. [redacted] told me at that time he wanted his body shop person to do the repair. I asked him to please bring the truck to me so we can at least see the cosmetic damage for ourselves and we could go from there. Instead of returning the truck to us the [redacted] took the truck to several other dealerships and were given several opinions as to how they should proceed. They also called General Motors and complained. General motors’ reps directed them to return the truck to us as the selling dealer so we could help them. They refused to return the truck so we could inspect the alleged damage. General Motors contacted the customer and offered to have the customer return the truck to a different dealer and help that dealer trade them out of the truck. They refused that option as well. Finally on January 20th 2015 The [redacted] returned the truck to us for inspection. Upon arriving, with their body shop friend with them, I had the truck washed and placed in our detail bay for inspection. I personally found a couple dozen minor dimples on the roof of the truck as well as 2 very minor dimples on the hood. These very minor blemishes may in fact have been caused by a hailstorm that occurred here earlier in 2014. I apologized to the customers that we had missed this issue when we prepped the truck for delivery but offered to have the minor cosmetic blemishes professionally repaired at our expense and to provide them with a truck to use while the work was being done. They refused this offer and continually accused us of knowingly selling them a damaged vehicle. I explained to them that we certainly did not know of the damage prior to delivery. I further offered to let the Body shop person they brought with them do the work even though his estimate was $2000-2400 higher than my actual cost would be as I felt the customer may be more comfortable knowing the person doing the work. They refused this offer as well, which confused both me and their body shop vendor. Mrs. [redacted] is demanding anywhere from $6000 to $15000 be refunded to them, which we are not going to do. I will not offer any refund whatsoever to these customers as they are not entitled to any and we are well within our rights to choose this course of action. I will stand by my offer to professionally repair the very minor cosmetic blemishes that I discovered and documented on the visit of January 20th almost 2 months after I offered the same thing to them. Please let me know if you would like any more help in this matter. Thank You,[redacted]General Sales ManagerSedlak Chevrolet Buick[redacted]

Consumer

Response: