I understand the customer has rejected our offer to have our insurance company view the vehicle and determine an appropriate dollar amount to refund the customer in lieu of restoring the vehicleThis is our final offer however as we have no other actions to take in this matterOur offer stands now and is available as a resolution to this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I find it very hard to believe that a dealership would not fully inspect every vehicle after a storm to the degree of the one on September 4th On November 26th we received a voicemail from our salesman stating “that part must have been missed” upon inspection How can there be over dings on the roof and so few on the hood?? With the Thanksgiving Holiday, we had agreed that the General Sales Manager would come to our area on Thursday, December 4th The General Sales Manager was going to be traveling to Green Bay and couldn’t make it any earlierWe had made arrangements with the local body shop to have the inspection take place there December 4th came and we had no show or call from this dealership At that point, I called every other local dealer for suggestion as to how to proceed and let them know of my situationNo other dealership has ever seen the truck or the damage One dealership that I called was currently having a hail damage sale They advised that they deduct the cost of the vehicle $75-$per ding Another dealer was so appalled at our treatment that they put me in contact with GM When the GM representative returned my call, she asked how I would feel about dealing with a new dealership and getting out of the vehicle that I currently had We agreed to work with the new dealership, and they were very kind to us We worked with them for about one month before the GM rep advised us that GM Legal Department said they were not willing to take the loss on the truck as the current dealership is an independent dealer they have to make it right for us We agreed to meet with the dealer on January 20th with the GM representative present Upon our arrival at the dealership, we were treated very inappropriatelyIt even ended with the General Sales Manager yelling and kicking out the body shop employee that we did bring along The bottom line is that we purchased a NEW vehicle How do we not deserve what we paid for? I understand that vehicles depreciate as soon as you drive them off of the lot, but now my vehicle is worth even less because of the hail damage, even if it is repaired We have never once stated that we want the vehicle repaired by our body shop or any other We do deserve a refund of at least $6,($per ding) and it is our right as paying customers to demand that Regards, [redacted]
I understand the customer has rejected our offer to have our insurance company view the vehicle and determine an appropriate dollar amount to refund the customer in lieu of restoring the vehicleThis is our final offer however as we have no other actions to take in this matterOur offer stands now and is available as a resolution to this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I find it very hard to believe that a dealership would not fully inspect every vehicle after a storm to the degree of the one on September 4th On November 26th we received a voicemail from our salesman stating “that part must have been missed” upon inspection How can there be over dings on the roof and so few on the hood?? With the Thanksgiving Holiday, we had agreed that the General Sales Manager would come to our area on Thursday, December 4th The General Sales Manager was going to be traveling to Green Bay and couldn’t make it any earlierWe had made arrangements with the local body shop to have the inspection take place there December 4th came and we had no show or call from this dealership At that point, I called every other local dealer for suggestion as to how to proceed and let them know of my situationNo other dealership has ever seen the truck or the damage One dealership that I called was currently having a hail damage sale They advised that they deduct the cost of the vehicle $75-$per ding Another dealer was so appalled at our treatment that they put me in contact with GM When the GM representative returned my call, she asked how I would feel about dealing with a new dealership and getting out of the vehicle that I currently had We agreed to work with the new dealership, and they were very kind to us We worked with them for about one month before the GM rep advised us that GM Legal Department said they were not willing to take the loss on the truck as the current dealership is an independent dealer they have to make it right for us We agreed to meet with the dealer on January 20th with the GM representative present Upon our arrival at the dealership, we were treated very inappropriatelyIt even ended with the General Sales Manager yelling and kicking out the body shop employee that we did bring along The bottom line is that we purchased a NEW vehicle How do we not deserve what we paid for? I understand that vehicles depreciate as soon as you drive them off of the lot, but now my vehicle is worth even less because of the hail damage, even if it is repaired We have never once stated that we want the vehicle repaired by our body shop or any other We do deserve a refund of at least $6,($per ding) and it is our right as paying customers to demand that Regards, [redacted]