Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI do have a receipt, thank you However, I only have a receipt/invoice because the initial seller agreed to provide one I don't think it should only be up to the seller I was told if he did not agree, I was out of luck I could perhaps use the sales proposal I think in these cases, SEDO should provide a receipt for the transaction SEDO billed my credit card, why can they not give me an invoice for that transaction? It's like a street corner deal-they take my money and don't provide an invoice for that If I put money in escrow for real estate purchases, I am provided a document that says so I have never had a bank or title company tell me to use my cancelled check or credit card statement as a record of an escrow deposit.SEDO needs to accept their responsibilities as a third party, or escrow holder-not hide behind it A money transaction record should be provided by SEDO if the initial seller refused to in a timely fashion Regards, [redacted] ***
Hi [redacted] , Thank you for contacting usMy apologies on the delayed response, I was travelling abroad and was stuck due to the blizzard here in our [redacted] office, so again my apologies on the delay in getting back to you on behalf of Sedo The collection notice you are receiving is for a commission charge You entered into a sales agreement to purchase the domain myit.me via the Sedo marketplace on on 2/14/ According to the sales agreement you have days to remit payment after which the seller can cancel the sales agreement In this case Sedo attempted multiple times to contact you to remit payment, sending a total of five reminders We never received a response from you, so as a result of the cancelled sales agreement, we are charging you the commission of USD, per our terms of use, hence the letters We understand that your desired result is for Sedo to stop contacting you regarding this payment In order for this request to be considered, you must login to your Sedo account, and leave a comment in the Transfer Center of your account, which will then be reviewed by the Sedo accounts receivable department If you need further assistance for this process, please contact Sedo customer care Monday-Friday, 9AM-5PM EST We are happy to assist, but this is the procedure if you wish to have Sedo cancel the charge.Best Regards, [redacted] ***Customer Care Specialist, North America
Hi [redacted] , Thank you for providing this information I will provide this to our accounts receivable teamTo clarify, the reason we cannot simply grant your requested solution based on this information, is because when the account was created, the person creating the account has to certify the account using personal information, such as a mobile telephone, credit card, tax documents or our signed PDF certification form Furthermore the account holder has the ability to edit the contact information for the purchase and sales agreements This is not a common thing for fraudsters as they usually do not provide their personal information when committing fraud, furthermore they would need to have access to your mobile phone or credit card information In the meantime, you may want to review the information on the sales agreement, you may know the person who purchased the domain Our AR team will follow up with you per the business time frame, we appreciate your patience while we review this complaintBest Regards, [redacted] *** Sedo Customer Care, North America
Hello [redacted] , We wanted to inform you that we have completed your request by deleting all of your domains from the Sedo marketplace, and closing your Sedo account We apologize for your experience Per section of Sedo's Terms of Use which all customers agree to upon opening a Sedo account, "sellers may delete their Domain listings from the Domain Marketplace at any time without cost unless their Domain is subject to an active negotiation," and since some of your domains had offers you were therefore not able to delete them until those offers expires, as all bids from Buyers and Sellers are valid and binding for daysIn this case, now that all of the offers were expired, we were able to complete your requestYour domains are deleted and your Sedo account is now closedTherefore we consider this incident to be closedBest Regards, [redacted] ***Customer Care Specialist
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I have my invoice and it sounds like I am lucky If the seller didn't provide it, there would be no receipt other than the credit card invoice? What kind of business does that This is a bad policy and bad way to do business, by not acknowledging a transaction of money They need to embrace their job as an escrow provider, not hide behind it Horrible customer service, nobody ever answers the phone and if they do, they offer little help Will never do business with them again They need to revise their customer agreement and become more purchaser friendly
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint
In your previous message you said the following"In regards to charging you the commission, when a customer opens a Sedo account they agree to our terms of use, and these terms of use indicate that should either party back out of a sales agreement, they will be assessed the commission charge." However I never opened a Sedo account, which means it was not me who agreed to the terms of use.Interestingly enough - I had looked up the records on the account and have noticed the the transaction receipt has a billing name and address that is not mineI have attached the receipt for your record.As you can clearly see, the transactions are not in my name, and any disputes would have to be resolved with the name and billing addressee as I am not the one who authorized the purchaseI am also not the one who paid for any "service" provided by the company, as you can clearly see someone else made this purchase
Hi ***, Sedo's domain transfer service provides a safe and secure platform for the transfer of domain ownership from seller to buyer As Sedo works in the capacity of a third party during a domain sale, we issue a payment request rather than an offical invoiceThe contract which can
be viewed in the Transfer Centre contains all the details (address of your contractual partner and potential VAT or tax numbers) that your tax office requires for a tax declaration.Should you require an invoice you can request one via the transfer center, and Sedo will communicate this request directly to the seller who can provide an invoice if they wish to do so, please also keep in mind we can communicate with the seller as frequently as possible to get the invoice in a timely manner, but ultimately we cannot force them to provide the invoice, so this time frame can vary depending on the seller's responsiveness. In the case of your complaint, you did request the invoice and we communicated with the seller your request From the time of your first request following the domain hold period, on October 14th, which was also the date this complaint was filed, we made several requests to the seller for an invoice, which they ultimately provided on October 21st, and we have since provided you this document as a PDF file in your Sedo Transfer Center Therefore your desired outcome of this complaint has been fulfilled as we were able to get an invoice for the seller, and this invoice has been in your transfer center since October 22nd We apologize for the time you had to wait for this information, but we appreciate your understanding of how the invoice process works as it relates to our transfer center Best Regards, *** *** CustomerCare Specialist, North AmericaSedo.com:: *** *** *** :: Cambridge, MA 02142tel###-###-#### :: fax ###-###-####
Hi ***, Thank you for contacting us. The name and address on the Sedo account matches your name and address, and you have confirmed that the email address is accurate as well If we understand correctly you are saying that a 3rd party has fraudulently entered into a purchase and
sales agreement using your name, and personal information You have indicated that you did log into the account, and left a message for the accounts receivable department, I can confirm that since that department is based out of our headquarters in Germany, it will require 24-business hours to get a response to your complaint regarding being charged the commission In regards to charging you the commission, when a customer opens a Sedo account they agree to our terms of use, and these terms of use indicate that should either party back out of a sales agreement, they will be assessed the commission charge We understand your desired settlement, and our accounts receivable department will review your message per our specified time frame and determine whether we can approve your request In the meantime if you have any questions, don't hesitate to call our customer support team at ###-###-####, Monday through Friday, 9AM-5PM. Best Regards, *** ***Customer Care Specialist, North America
Hi ***, Thank you for contacting us regarding your complaint We apologize for the experience you have had in regards to losing ownership of your domain Sedo is a secondary marketplace for domain names, we are not a registrar nor do we own any of the domains that are listed for
sale on our marketplace We provide the marketplace for domain owners, and domain buyers, to negotiate purchase and sales agreements for domains Based on the information you have provided to us, it sounds like you should first be communicating with *** *** regarding your claim that you were not notified of an upcoming expiration That is handled by your registrar, and is the responsibility of your registrar to communicate to you If you feel that they did not communicate this information to you, that is an issue you need to take up directly with *** ***, or direct a Revdex.com complaint to them directly, as we are not related to, or affiliated with, *** *** As far as your remarks about stolen property as concerned, if the domain did in fact expire then another party can register the domain and are then the owners of that domain name Sedo verifies the ownership of all domains listed to our marketplace, so when the domain was listed at Sedo by it's new owner, we will have verified that they are the current rightful owner of the domain If you feel that you are entitled to own this domain, that is an issue you must take up with *** *** directly, we cannot remove the domain from the seller's account because of the circumstances which you reference So again, we ask that you take that up with *** *** directly. If you have any further questions or comments, please visit our Customer Support Center at http://support.sedo.com. Best regards, *** ***--Customer Care Specialist, North AmericaSedo.com :: *** *** *** :: ***, MA ***tel ###-###-####:: fax ###-###-####http://www.sedo.com
Hi ***, Thank you for your response, and for providing your feedback on the process. Per section of our Terms of Use, which every Sedo customer must agree to use our services, "Sedo is neither the buyer nor seller in a Domain purchase and sale transactionAs such, if the Buyer requires an invoice of the purchase and sale transaction or is required to request tax information from the Seller, such as a form W-9, the Buyer needs to inform Sedo of this request as soon as an agreement has been reached between the Buyer and SellerSedo will then communicate the request to the SellerThe Seller agrees that he/she will comply with such request if the request is promptly made at the beginning of the transfer."These terms of use outline our process as it relates to invoices, and in your case you did follow this process and we did provide you the invoice via the seller So again while we value your feedback and will consider it as we do with all feedback, your request for an invoice was handled per our outlined process, and the request was completed Best Regards, *** *** Sedo Customer Care Representative
Hello [redacted], We wanted to inform you that we have completed your request by deleting all of your domains from the Sedo marketplace, and closing your Sedo account. We apologize for your experience. Per section 5.1 of Sedo's Terms of Use which all customers agree to upon opening a...
Sedo account, "sellers may delete their Domain listings from the Domain Marketplace at any time without cost unless their Domain is subject to an active negotiation," and since some of your domains had offers you were therefore not able to delete them until those offers expires, as all bids from Buyers and Sellers are valid and binding for 7 days. In this case, now that all of the offers were expired, we were able to complete your request. Your domains are deleted and your Sedo account is now closed. Therefore we consider this incident to be closed. Best Regards, [redacted]Customer Care Specialist
Hi [redacted], Thank you for contacting us. My apologies on the delayed response, I was travelling abroad and was stuck due to the blizzard here in our [redacted] office, so again my apologies on the delay in getting back to you on behalf of Sedo. The collection notice you are receiving is...
for a commission charge. You entered into a sales agreement to purchase the domain myit.me via the Sedo marketplace on on 2/14/2014. According to the sales agreement you have 5 days to remit payment after which the seller can cancel the sales agreement. In this case Sedo attempted multiple times to contact you to remit payment, sending a total of five reminders. We never received a response from you, so as a result of the cancelled sales agreement, we are charging you the commission of 50 USD, per our terms of use, hence the letters. We understand that your desired result is for Sedo to stop contacting you regarding this payment. In order for this request to be considered, you must login to your Sedo account, and leave a comment in the Transfer Center of your account, which will then be reviewed by the Sedo accounts receivable department. If you need further assistance for this process, please contact Sedo customer care Monday-Friday, 9AM-5PM EST. We are happy to assist, but this is the procedure if you wish to have Sedo cancel the charge.Best Regards, [redacted]Customer Care Specialist, North America
Hi [redacted], Thank you for providing this information. I will provide this to our accounts receivable team. To clarify, the reason we cannot simply grant your requested solution based on this information, is because when the account was created, the person creating the account has to certify the account using personal information, such as a mobile telephone, credit card, tax documents or our signed PDF certification form. Furthermore the account holder has the ability to edit the contact information for the purchase and sales agreements. This is not a common thing for fraudsters as they usually do not provide their personal information when committing fraud, furthermore they would need to have access to your mobile phone or credit card information. In the meantime, you may want to review the information on the sales agreement, you may know the person who purchased the domain. Our AR team will follow up with you per the business time frame, we appreciate your patience while we review this complaint. Best Regards, [redacted] Sedo Customer Care, North America
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I do have a receipt, thank you. However, I only have a receipt/invoice because the initial seller agreed to provide one. I don't think it should only be up to the seller. I was told if he did not agree, I was out of luck. I could perhaps use the sales proposal. I think in these cases, SEDO should provide a receipt for the transaction. SEDO billed my credit card, why can they not give me an invoice for that transaction? It's like a street corner deal-they take my money and don't provide an invoice for that. If I put money in escrow for real estate purchases, I am provided a document that says so. I have never had a bank or title company tell me to use my cancelled check or credit card statement as a record of an escrow deposit.SEDO needs to accept their responsibilities as a third party, or escrow holder-not hide behind it. A money transaction record should be provided by SEDO if the initial seller refused to in a timely fashion.
Regards,
[redacted]
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.Hello,I would like to know how this account was verified, was it by phone, credit card or one of your pdf forms? If it was verified by credit card, did you system take appropriate steps to verify what the billing addresses name and address was? If it was a phone call, did you're system take appropriate steps to make sure that it was not a disposable number? If these systems are in place, then it should have known I was not the one creating or purchasing on the account. Since I work in retail, I know how credit cards are processed, our online website uses AVS (Address Verification System) to determine if the credit card matches the billing address, if it doesn't it usually means the card was stolen and the person using it does not know the correct billing address. Since I am assuming your system did check, it would determine that the billing address was in fact not mine. When you say,
This is not a common thing for fraudsters as they usually do not provide their personal information when committing fraud, furthermore they would need to have access to your mobile phone or credit card information. I have to agree with you, However I feel like you are accusing me of something, and I don't quite like that. Fraudsters can use fake information, or real, such as looking up a random address in the white pages in the phone book. There is no way known how my information may have ended up in the account. I might have had a virus on my computer or somebody could have hacked into one of my accounts. However I can assure that how my information got there was used not with my permission. I have contacted my credit bureau and an monitoring my credit reports in case my identity got stolen, as that could be a case in this investigation. So far nothing has come up so I do not believe it was stolen. I personally believe someone knew what they were doing when signing up and wanted to defraud using different information, in this case my information.Again I do feel the these charges are not valid as I did not create an account, I did not agree to the terms of service, I did not order any product or service from your company. If anything your company should apologies for pursuing me instead of the person listed at the billing address on the bill, as they are the ones who attempted to purchase your product.
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI do have a receipt, thank you However, I only have a receipt/invoice because the initial seller agreed to provide one I don't think it should only be up to the seller I was told if he did not agree, I was out of luck I could perhaps use the sales proposal I think in these cases, SEDO should provide a receipt for the transaction SEDO billed my credit card, why can they not give me an invoice for that transaction? It's like a street corner deal-they take my money and don't provide an invoice for that If I put money in escrow for real estate purchases, I am provided a document that says so I have never had a bank or title company tell me to use my cancelled check or credit card statement as a record of an escrow deposit.SEDO needs to accept their responsibilities as a third party, or escrow holder-not hide behind it A money transaction record should be provided by SEDO if the initial seller refused to in a timely fashion Regards, [redacted] ***
Hi [redacted] , Thank you for contacting usMy apologies on the delayed response, I was travelling abroad and was stuck due to the blizzard here in our [redacted] office, so again my apologies on the delay in getting back to you on behalf of Sedo The collection notice you are receiving is for a commission charge You entered into a sales agreement to purchase the domain myit.me via the Sedo marketplace on on 2/14/ According to the sales agreement you have days to remit payment after which the seller can cancel the sales agreement In this case Sedo attempted multiple times to contact you to remit payment, sending a total of five reminders We never received a response from you, so as a result of the cancelled sales agreement, we are charging you the commission of USD, per our terms of use, hence the letters We understand that your desired result is for Sedo to stop contacting you regarding this payment In order for this request to be considered, you must login to your Sedo account, and leave a comment in the Transfer Center of your account, which will then be reviewed by the Sedo accounts receivable department If you need further assistance for this process, please contact Sedo customer care Monday-Friday, 9AM-5PM EST We are happy to assist, but this is the procedure if you wish to have Sedo cancel the charge.Best Regards, [redacted] ***Customer Care Specialist, North America
Hi [redacted] , Thank you for providing this information I will provide this to our accounts receivable teamTo clarify, the reason we cannot simply grant your requested solution based on this information, is because when the account was created, the person creating the account has to certify the account using personal information, such as a mobile telephone, credit card, tax documents or our signed PDF certification form Furthermore the account holder has the ability to edit the contact information for the purchase and sales agreements This is not a common thing for fraudsters as they usually do not provide their personal information when committing fraud, furthermore they would need to have access to your mobile phone or credit card information In the meantime, you may want to review the information on the sales agreement, you may know the person who purchased the domain Our AR team will follow up with you per the business time frame, we appreciate your patience while we review this complaintBest Regards, [redacted] *** Sedo Customer Care, North America
Hello [redacted] , We wanted to inform you that we have completed your request by deleting all of your domains from the Sedo marketplace, and closing your Sedo account We apologize for your experience Per section of Sedo's Terms of Use which all customers agree to upon opening a Sedo account, "sellers may delete their Domain listings from the Domain Marketplace at any time without cost unless their Domain is subject to an active negotiation," and since some of your domains had offers you were therefore not able to delete them until those offers expires, as all bids from Buyers and Sellers are valid and binding for daysIn this case, now that all of the offers were expired, we were able to complete your requestYour domains are deleted and your Sedo account is now closedTherefore we consider this incident to be closedBest Regards, [redacted] ***Customer Care Specialist
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I have my invoice and it sounds like I am lucky If the seller didn't provide it, there would be no receipt other than the credit card invoice? What kind of business does that This is a bad policy and bad way to do business, by not acknowledging a transaction of money They need to embrace their job as an escrow provider, not hide behind it Horrible customer service, nobody ever answers the phone and if they do, they offer little help Will never do business with them again They need to revise their customer agreement and become more purchaser friendly
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint
In your previous message you said the following"In regards to charging you the commission, when a customer opens a Sedo account they agree to our terms of use, and these terms of use indicate that should either party back out of a sales agreement, they will be assessed the commission charge." However I never opened a Sedo account, which means it was not me who agreed to the terms of use.Interestingly enough - I had looked up the records on the account and have noticed the the transaction receipt has a billing name and address that is not mineI have attached the receipt for your record.As you can clearly see, the transactions are not in my name, and any disputes would have to be resolved with the name and billing addressee as I am not the one who authorized the purchaseI am also not the one who paid for any "service" provided by the company, as you can clearly see someone else made this purchase
Hi ***, Sedo's domain transfer service provides a safe and secure platform for the transfer of domain ownership from seller to buyer As Sedo works in the capacity of a third party during a domain sale, we issue a payment request rather than an offical invoiceThe contract which can
be viewed in the Transfer Centre contains all the details (address of your contractual partner and potential VAT or tax numbers) that your tax office requires for a tax declaration.Should you require an invoice you can request one via the transfer center, and Sedo will communicate this request directly to the seller who can provide an invoice if they wish to do so, please also keep in mind we can communicate with the seller as frequently as possible to get the invoice in a timely manner, but ultimately we cannot force them to provide the invoice, so this time frame can vary depending on the seller's responsiveness. In the case of your complaint, you did request the invoice and we communicated with the seller your request From the time of your first request following the domain hold period, on October 14th, which was also the date this complaint was filed, we made several requests to the seller for an invoice, which they ultimately provided on October 21st, and we have since provided you this document as a PDF file in your Sedo Transfer Center Therefore your desired outcome of this complaint has been fulfilled as we were able to get an invoice for the seller, and this invoice has been in your transfer center since October 22nd We apologize for the time you had to wait for this information, but we appreciate your understanding of how the invoice process works as it relates to our transfer center Best Regards, *** *** CustomerCare Specialist, North AmericaSedo.com:: *** *** *** :: Cambridge, MA 02142tel###-###-#### :: fax ###-###-####
Hi ***, Thank you for contacting us. The name and address on the Sedo account matches your name and address, and you have confirmed that the email address is accurate as well If we understand correctly you are saying that a 3rd party has fraudulently entered into a purchase and
sales agreement using your name, and personal information You have indicated that you did log into the account, and left a message for the accounts receivable department, I can confirm that since that department is based out of our headquarters in Germany, it will require 24-business hours to get a response to your complaint regarding being charged the commission In regards to charging you the commission, when a customer opens a Sedo account they agree to our terms of use, and these terms of use indicate that should either party back out of a sales agreement, they will be assessed the commission charge We understand your desired settlement, and our accounts receivable department will review your message per our specified time frame and determine whether we can approve your request In the meantime if you have any questions, don't hesitate to call our customer support team at ###-###-####, Monday through Friday, 9AM-5PM. Best Regards, *** ***Customer Care Specialist, North America
Hi ***, Thank you for contacting us regarding your complaint We apologize for the experience you have had in regards to losing ownership of your domain Sedo is a secondary marketplace for domain names, we are not a registrar nor do we own any of the domains that are listed for
sale on our marketplace We provide the marketplace for domain owners, and domain buyers, to negotiate purchase and sales agreements for domains Based on the information you have provided to us, it sounds like you should first be communicating with *** *** regarding your claim that you were not notified of an upcoming expiration That is handled by your registrar, and is the responsibility of your registrar to communicate to you If you feel that they did not communicate this information to you, that is an issue you need to take up directly with *** ***, or direct a Revdex.com complaint to them directly, as we are not related to, or affiliated with, *** *** As far as your remarks about stolen property as concerned, if the domain did in fact expire then another party can register the domain and are then the owners of that domain name Sedo verifies the ownership of all domains listed to our marketplace, so when the domain was listed at Sedo by it's new owner, we will have verified that they are the current rightful owner of the domain If you feel that you are entitled to own this domain, that is an issue you must take up with *** *** directly, we cannot remove the domain from the seller's account because of the circumstances which you reference So again, we ask that you take that up with *** *** directly. If you have any further questions or comments, please visit our Customer Support Center at http://support.sedo.com. Best regards, *** ***--Customer Care Specialist, North AmericaSedo.com :: *** *** *** :: ***, MA ***tel ###-###-####:: fax ###-###-####http://www.sedo.com
Hi ***, Thank you for your response, and for providing your feedback on the process. Per section of our Terms of Use, which every Sedo customer must agree to use our services, "Sedo is neither the buyer nor seller in a Domain purchase and sale transactionAs such, if the Buyer requires an invoice of the purchase and sale transaction or is required to request tax information from the Seller, such as a form W-9, the Buyer needs to inform Sedo of this request as soon as an agreement has been reached between the Buyer and SellerSedo will then communicate the request to the SellerThe Seller agrees that he/she will comply with such request if the request is promptly made at the beginning of the transfer."These terms of use outline our process as it relates to invoices, and in your case you did follow this process and we did provide you the invoice via the seller So again while we value your feedback and will consider it as we do with all feedback, your request for an invoice was handled per our outlined process, and the request was completed Best Regards, *** *** Sedo Customer Care Representative
Hello [redacted], We wanted to inform you that we have completed your request by deleting all of your domains from the Sedo marketplace, and closing your Sedo account. We apologize for your experience. Per section 5.1 of Sedo's Terms of Use which all customers agree to upon opening a...
Sedo account, "sellers may delete their Domain listings from the Domain Marketplace at any time without cost unless their Domain is subject to an active negotiation," and since some of your domains had offers you were therefore not able to delete them until those offers expires, as all bids from Buyers and Sellers are valid and binding for 7 days. In this case, now that all of the offers were expired, we were able to complete your request. Your domains are deleted and your Sedo account is now closed. Therefore we consider this incident to be closed. Best Regards, [redacted]Customer Care Specialist
Hi [redacted], Thank you for contacting us. My apologies on the delayed response, I was travelling abroad and was stuck due to the blizzard here in our [redacted] office, so again my apologies on the delay in getting back to you on behalf of Sedo. The collection notice you are receiving is...
for a commission charge. You entered into a sales agreement to purchase the domain myit.me via the Sedo marketplace on on 2/14/2014. According to the sales agreement you have 5 days to remit payment after which the seller can cancel the sales agreement. In this case Sedo attempted multiple times to contact you to remit payment, sending a total of five reminders. We never received a response from you, so as a result of the cancelled sales agreement, we are charging you the commission of 50 USD, per our terms of use, hence the letters. We understand that your desired result is for Sedo to stop contacting you regarding this payment. In order for this request to be considered, you must login to your Sedo account, and leave a comment in the Transfer Center of your account, which will then be reviewed by the Sedo accounts receivable department. If you need further assistance for this process, please contact Sedo customer care Monday-Friday, 9AM-5PM EST. We are happy to assist, but this is the procedure if you wish to have Sedo cancel the charge.Best Regards, [redacted]Customer Care Specialist, North America
Hi [redacted], Thank you for providing this information. I will provide this to our accounts receivable team. To clarify, the reason we cannot simply grant your requested solution based on this information, is because when the account was created, the person creating the account has to certify the account using personal information, such as a mobile telephone, credit card, tax documents or our signed PDF certification form. Furthermore the account holder has the ability to edit the contact information for the purchase and sales agreements. This is not a common thing for fraudsters as they usually do not provide their personal information when committing fraud, furthermore they would need to have access to your mobile phone or credit card information. In the meantime, you may want to review the information on the sales agreement, you may know the person who purchased the domain. Our AR team will follow up with you per the business time frame, we appreciate your patience while we review this complaint. Best Regards, [redacted] Sedo Customer Care, North America
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I do have a receipt, thank you. However, I only have a receipt/invoice because the initial seller agreed to provide one. I don't think it should only be up to the seller. I was told if he did not agree, I was out of luck. I could perhaps use the sales proposal. I think in these cases, SEDO should provide a receipt for the transaction. SEDO billed my credit card, why can they not give me an invoice for that transaction? It's like a street corner deal-they take my money and don't provide an invoice for that. If I put money in escrow for real estate purchases, I am provided a document that says so. I have never had a bank or title company tell me to use my cancelled check or credit card statement as a record of an escrow deposit.SEDO needs to accept their responsibilities as a third party, or escrow holder-not hide behind it. A money transaction record should be provided by SEDO if the initial seller refused to in a timely fashion.
Regards,
[redacted]
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.Hello,I would like to know how this account was verified, was it by phone, credit card or one of your pdf forms? If it was verified by credit card, did you system take appropriate steps to verify what the billing addresses name and address was? If it was a phone call, did you're system take appropriate steps to make sure that it was not a disposable number? If these systems are in place, then it should have known I was not the one creating or purchasing on the account. Since I work in retail, I know how credit cards are processed, our online website uses AVS (Address Verification System) to determine if the credit card matches the billing address, if it doesn't it usually means the card was stolen and the person using it does not know the correct billing address. Since I am assuming your system did check, it would determine that the billing address was in fact not mine. When you say,
This is not a common thing for fraudsters as they usually do not provide their personal information when committing fraud, furthermore they would need to have access to your mobile phone or credit card information. I have to agree with you, However I feel like you are accusing me of something, and I don't quite like that. Fraudsters can use fake information, or real, such as looking up a random address in the white pages in the phone book. There is no way known how my information may have ended up in the account. I might have had a virus on my computer or somebody could have hacked into one of my accounts. However I can assure that how my information got there was used not with my permission. I have contacted my credit bureau and an monitoring my credit reports in case my identity got stolen, as that could be a case in this investigation. So far nothing has come up so I do not believe it was stolen. I personally believe someone knew what they were doing when signing up and wanted to defraud using different information, in this case my information.Again I do feel the these charges are not valid as I did not create an account, I did not agree to the terms of service, I did not order any product or service from your company. If anything your company should apologies for pursuing me instead of the person listed at the billing address on the bill, as they are the ones who attempted to purchase your product.