Sedo

Hi ***, We appreciate your thoughtfully worded response We do apologize that we cannot come to an agreement on this matterAs far as the disagreement concerns our terms of use, those are the terms you agreed to when opening your account and conducting business with Sedo If you did not like the rules regarding failed transfers, then you could have chose not to proceed with the business relationshipAs far as your perspective on this policy as a predatory policy, I would remind you that the success of our business as a marketplace for buyers and sellers, relies on our reputation as a trustworthy platform to conduct business, this includes trusting that when you buy a domain over Sedo, you will be getting the domain you have purchased You see this as predatory, where we see this as a failed transfer, the likely loss of a buyer who has a weakened perspective of the legitimacy of our marketplace, and we suffer as a business There are millions of domains listed at Sedo, and it is not possible for us to monitor, daily, the ownership of those domains Therefore, it is clearly stated in the terms of use, that this is the responsibility of the domain sellerAgain, we understand your perspective, but are unable to change our position on this matterBest Regards, [redacted] ***Sedo, North America

Hello ***, It seems there might be some confusionFrom what you previously posted to us it looks like you thought the purchase price was showing in Yen and not USDAs was previously communicated, our site does not support Yen as a currency unfortunately and all of our pricing is done in either USD, EUR or GBPAlso we want to make sure you understand that if you do agree to purchase a domain over the Sedo marketplace, you enter into a legally binding agreementAlthough we understand you made a mistake this does not void the agreement as you have entered into it with a seller and not Sedo itselfWe simply want to make sure you are aware of this should you wish to make purchases moving forwardSedo must try to uphold the agreement where possible and we cannot simply cancel as there’s another party involvedWith regard to your payment, we can confirm that a refund was issued to you a few days ago and we posted in the Transfer Center of your Sedo account once that was doneKindly note that credit card refunds can take a number of business days to reflect on your credit card statementWe recommend that you follow up with your credit card company to get a better idea of when the refund should show on your endAs it stands you do still have an active transaction and we kindly ask that you follow the steps on the new payment request to resend the fundsIf you have additional questions we ask that you follow up with us directly through the Transfer Center in your Sedo accountYou can also contact our customer support by submitting a ticket in your Sedo account or by email at: [email protected] We hope this has helped to clear up any confusion Best regards, [redacted] -- Transfer and Customer Care Supervisor Sedo.com

Dear ***, We are sorry that you have this experience using Sedo's marketplaceWe understand your perspective on this matter and would like to clarify our policies as it relates to this complaintPer our terms of use agreement, which all Sedo customers agree to when opening an account, it is stated that "when listing a domain for sale, sellers agree to keep any data which they have added to the domain database up-to-dateIf a domain has been sold, the seller must remove it from the database."Furthermore, in accordance with Sedo's Domain Marketplace Agreement, section 3, "Once Buyer and Seller have entered into an agreement for the purchase and sale of a Domain, should the payment and transfer of the respective Domain fail for reasons unrelated to a breach by Sedo of the Domain Transfer Agreement, Sedo reserves the right to collect any applicable commission fee for the sale from that party who has violated his/her obligation to cooperate in the completion of the transaction."Once again, we understand your perspective on this matterBut this is the agreement that you accepted when opening your account with Sedo to list your domain for saleAgain we apologize for any confusion or frustration as a result of this We are not able to cease and desist our request for payment of the commission as a result of your breach of Sedo's terms of useBest Regards, [redacted] ***Sedo, North America

Hello [redacted] , We understand that you have some frustrations, however we would like to point out again that our site does not use Yen as a currencyAlso you must confirm a purchase on a second screen that comes up after you click on the Buy Now buttonThis screen asks you to confirm your purchase and also asks you to reconfirm acceptance of our terms of useFinally we also see that you tried to remit payment with your credit card three times before the payment actually went throughThe purchase price would have been visible on any of these screens We understand that mistakes can happen and we will of course work with our customers to the best of our abilityAgain the main issue is that you entered into a binding agreement with a seller over our marketplace and Sedo must try to uphold those agreementsIf you’re unwilling to complete the transaction as it stands we ask that you follow up through the Transfer Center in your Sedo account Again we hope this has helped to clear up any confusion Best regards, [redacted] -- Transfer and Customer Care Supervisor Sedo.com

Hello, Thank you for bringing this matter to our attentionWe are currently reviewing the customer’s account and following up with themAlthough Sedo does have a check process when listing domains for sale, it is up to the sellers to maintain their listings and remove anything they no longer ownSedo does place accounts under review when we find someone has failed to keep their listings up to dateAny such issues can be reported to us directly to look into by using our general customer support contact: [redacted] Best Regards, Sedo.com

Hello, Thank you for the replyAlthough we do understand your wishes to both know the outcome of our review as well as to complete the transaction, we ask for your understanding as this is not possibleWith regard to our review and follow up with the customer, this is an internal matter that Sedo is working on with the customer that had the domain listed for saleMuch in the same way we would not talk about an account that you had with us with another party, we cannot provide additional information on this customer’s account to youWe can confirm that the domain has been removed from the marketplace while we look into the matter with the sellerSecondly please note that the Sedo and [redacted] marketplaces are two separate companies which do not currently have any connection to one anotherAs your purchase for this domain happened outside of Sedo’s marketplace we cannot complete or work on your transactionWe would recommend following up with [redacted] as you stated that your purchase was made through themThey should be able to provide you with additional information in this matterWe hope this has helped to clarify the situationBest Regards, Sedo.com

Revdex.com: I have reviewed the response submitted by the business.I would like to communicate to the business that I appreciate their looking into this issueI would like to encourage them to incorporate, as part of their future best practices, the option of having sellers use an alternative email address they (the sellers) have control over, before suggesting to the sellers that a SEDO-managed email address be usedI firmly believe the seller-managed email option would add to the transparency of the transfer process and it would be perceived, at least by some sellers, as less intrusive than the current best practiceThe SEDO-managed email option can still be kept as a Plan B or Plan C.That said, I have determined that the response from the business, and the offer to not pursue commission fees any further, does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Hello [redacted] , Firstly allow me to apologize for any confusion or frustrations you may have experienced while using Sedo’s transfer serviceWe of course want all of our customers to be happy with the experiences they have over our MarketplaceIn reviewing the communication around the transfer, we understand how some of the statements and messages could have been handled better and we have therefore canceled and will not pursue Sedo’s commission feePlease be assured that the intent of the transfer agent was to expedite the process and not to pressure you and that the unfortunate apology statement was a language mistake by a non-native speaker attempting to extend an apology, not demand oneWe have reviewed these communications with the transfer agent to try and ensure there aren’t any misunderstandings moving forwardI do need to note the fact that the Domain Transfer Agreement that you agreed to in advance of the sale does outline that the Seller agrees to provide an invoice if requested and that Sedo cannot provide legal advice (which would include how to properly format an invoice or tax document in compliance with any regulations in your jurisdiction)The Domain Transfer Agreement also outlines that Sedo will provide best practices for the transfer process and we have found that updating the admin email to Sedo is a best practice that expedites the transfer process and has never caused problems because the address is rarely used for anything outside domain transfer emailsAlthough these processes are standard at Sedo, we understand that the explanation by the transfer agent for both left something to be desired and reiterate that we wish they had gone betterPlease be aware that waiving the commission fee in this case does not change the fact that you failed to complete the domain transferThe Purchase and Sale agreement that you made with the Buyer may still be legally binding and the Buyer may still opt to pursue legal action if they wishAgain we do take all feedback seriously and continuously work to make improvements for all of our customersWe hope this has helped to address your outstanding concerns

We understand that mistakes can happen and we can assure all of our customers that Sedo does not set domains for sale or change pricing optionsThis would have be done by the account owner or someone they provided accessIt is also a requirement by our terms of use that an account holder maintain
their domain listings to ensure they are correct and up to dateIf a domain is lost or sold and no longer in the account holder’s possession, they are required to remove the domain from their Sedo listingsIf a cancellation does happen Sedo does have the right to pursue for commission as by our terms of useIf a customer feels that the commission should not be applied they can contact our Accounts Receivable team through the Transfer Center to state why they feel the commission should not be applied and the team will follow up on the request Sedo wishes for all of our customers to have a happy and secure experience while using our marketplaceIf there is ever confusion or if someone has an issue with their account, our Support team is reachable by email, The “Ask a question” in our FAQ section and by phoneA transfer agent can be reached through the Transfer Center in the account if there is a transaction currently taking placeWe hope this has helped to clear things up

Dear ***, We are sorry for your experience using Sedo's marketplace We understand your perspective on this matter and would like to clarify our policies as it relates to this complaint Per our terms of use agreement, which all Sedo customers agree to when opening an account, it
is stated that "when listing a domain for sale, sellers agree to keep any data which they have added to the domain database up-to-date If a domain has been sold, the seller must remove it from the database."Furthermore, in accordance with Sedo's Domain Marketplace Agreement, section 3, "Once Buyer and Seller have entered into an agreement for the purchase and sale of a Domain, should the payment and transfer of the respective Domain fail for reasons unrelated to a breach by Sedo of the Domain Transfer Agreement, Sedo reserves the right to collect any applicable commission fee for the sale from that party who has violated his/her obligation to cooperate in the completion of the transaction."Lastly, as you have mentioned that another user had the domain listed at the time of sale, that is not possible on the Sedo marketplace Even after your domain ownership expired, had another end user listed the domain to Sedo, this would have triggered a manual review of domain ownership, and we would have been required to ask the new owner to provide us proof of ownership This never happened, as nobody attempted to list the domain to the Sedo marketplace It is only listed on your account Even if your ownership expired, based on the terms referenced above, it is still your responsibility to remove the domain from Sedo's marketplace. Once again, we understand your perspective on this matter But this is the agreement that you accepted when opening your account with Sedo to list your domain for sale Again we apologize for any confusion or frustration as a result of this We are not able to cease and desist our request for payment of the commission as a result of your breach of Sedo's terms of use. Best Regards, *** ***Sedo, North America

Dear ***, Thank you for contacting us. We apologize for the experience you are having with our marketplace, and we'd like to take the opportunity to respond to your complaint. Sedo is charging you a commission charge of USD since you are at fault for the failed transfer of the
domain techaddict.com We have reviewed your explanation via the transfer center that you believed you were entering a bid for this domain However, our website makes it clear to all users when you click on the "Buy Now" button, which in this case was the only option available, that you are entering into a legally binding sales agreement with the seller of the domain. Per our terms of use, which you agreed to when creating your Sedo account, "In the case of a Failed Transfer, Buyer and Seller agree that Sedo reserves the right to collect any applicable fee it would otherwise be owed for a successfully completed sale from that party who has violated his/her obligation to cooperate in the completion of the transaction." Furthermore, while we do require you to click through the confirmation screen at the time of clicking the "Buy Now" option which clearly states what you are agreeing to, it is further highlighted in our terms of use that all prices quoted or used by the Seller in Buy Now listings are understood to be end prices including any applicable taxes We understand your perspective that you tried in good faith to cancel the transaction, but you cannot cancel a transaction once you enter into a purchase and sales agreement with a seller, and this is exactly what you entered into when you clicked the confirmation screens at the time of selecting the "Buy Now" option on the domain Therefore, it was binding at that time, and you were given sufficient notice as to what you were entering into when clicking to purchase At that time, you should have ceased to move foward if you had any reservations about committing to the transaction. We therefore will continue our efforts to collect payment for the commission As a result of a failed transfer, Sedo's reputation is damaged, and we risk losing the trust and business of the seller involved Therefore we take these failed transfers very serious. Best Regards, *** ***Sedo, North America

Hello, We are sorry for any confusion or stress that you may have encountered while using Sedo’s marketplaceWe do try to help all of our customers as much as possible in order to provide the best service that we can There does seem to be some confusion as Sedo is simply a domain
marketplace and not a domain registrarIt is not possible for us to take your domains as you simply listed them in your Sedo account and did not move them to usYou should be able to follow up with your domain registrar to manage and update your domains as you see fitIf you encounter costs outside of Sedo this is not something we are able to account for or provide compensation With regard to your account closure we ask that you follow up with our security team by sending an email to ***They will be able to work with you and look into reopening your account if you so wishWe do ask that you maintain business level language when communicating with anyone at SedoIf this is not done it will impede or may result in us not being able to help or respond to you We hope this has helped to answer your outstanding questions Best Regards, Sedo.com

We apologize for any confusion you’ve experienced and would like to clarify that Sedo.com and *** are two different companiesIf you received a notification from *** about a bid on your domain, this would be outside of anything happening on Sedo.com and vice versaOn Sedo you have the
option to list a domain as a Buy NowThis listing option sets the domain at a set price that buyers can agree to which will automatically form an agreement as the seller has confirmed that they agree to the purchase as part of the listing option Sedo does issue notifications to customers when a domain sells as well as when updates are posted to the transfer centerIf there is no response from one or both of the parties the transaction may end up being cancelled as a result and as such, the party at fault will be responsible for paying the lost commission as by our terms of use Kindly note that emails can end up going to spam or subfolders and we recommend whitelisting Sedo.com to ensure there aren’t any issues with receiving our notificationsWe also recommend logging into your Sedo account to check for any updates to ensure nothing is missedIf you do have an issue logging into your account, you can reset your password using the following link: *** If issues continue, we recommend contacting our customer support team by phone Monday-Friday 9AM-5PM EST *** or by email: *** We hope this has helped to clear things up

Hi there, right now we cannot reproduce that behaviorFor us it seems everything is in order when typing in the web address you specified

Dear ***, We are sorry for any misunderstandings you have had while using Sedo.comWe have reviewed the transaction as well as the communications that you had with our customer support teamWe see that the domain purchase went through on Jul-07th-and that you responded to the request to
make payment asking a couple of questions about the domain renewal fees and to confirm the payment to Sedo was a onetime paymentThe customer support team did respond and answered your questionsThe payment request itself states as the first line under your information “On the 07/07/you purchased the domain ***.com.” Included on this email was a link to the transaction which would take you to the Transfer Center in your Sedo account to review the transfer and communicate with the transfer agentWe see that you sent in a follow up email after reminders were sent out and the transaction was canceledThe Accounts Receivable team responded letting you know that as the payment wasn’t remitted the transaction was canceled with you at faultWe understand that you feel that the purchase was not clearly communicated to you but as you did respond to the payment request with general questions about how things work regarding maintaining the domain; it doesn’t seem that we received any indication that the agreement or purchase itself was unclear from your endWe simply didn’t receive any response to our payment remindersTo help ensure there are no misunderstandings for the future we ask that you check your Sedo account regularly after bidding or submitting offersWe also recommend making sure our email communications are not being caught in any spam or subfolder settingsYou can also reach out to our customer support team to help answer any questions as you did previouslyWe will reach out to the seller to see if they are willing to reopen the transaction but it will be up to themAn update will be posted to the Transfer Center in your Sedo account once the seller repliesTo access the Transfer Center please follow these stepsLogin to your Sedo.com account > Scroll over My Sedo in the upper right corner > Click on Transfer Center in the drop down menu > Once the page loads click on the domain itself to open the transactionYou can review the transaction and post messages to the set agent through a message box at the bottom of the Transfer Status page We hope this has helped to clear up the situation

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.we received NO notifications and cannot even login to a Sedo accountWe have requested password updates and nothingThis is a scam to get people to pay class commissionsAGain, only notice on this domain was from their competitorThis is a scam and I expect them to reverse any feesI have checked spam and inbox and nothingThe fact that they got an email to claim money owed proves I can receive their emailThey just want to scam fake commissions
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The fact remains that I did not intend to nor want to make a purchase for this amount It was not clearly represented that the purchase price was $I notified your company of my concern and my bank within moments of the attempt to charge my cardYet, as your reaction to this message showsMy message was ignored and you attempted to force me into the purchaseI hope that the seller of this site is aware of your action as it is not fair to them either. Regards,
*** ***

Our sincere apologies if you are still having issues with regard to the transaction and accessing your account but we have tested the password email reset and it is workingThose emails are sent from ***, please make sure you have whitelisted this address in your email provider In addition, a request has also been made to our Accounts Receivable team to review the case once again and to follow back up with you as you have had previous communications with themIn no way do we wish for any customer to feel frustrated and always want to help resolve any issues or confusion you might be experiencing Finally, please understand that Sedo does not list domains on anyone’s behalf and that commission is only charged as the result of a successful transaction or cancellation with one party at fault

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
This was not my experience, as you describe itAgain I did not intend to make this purchases for $from your businessI do not wish to enter into any transactions with you or use your website.Regards,
*** ***

Hello [redacted], We are sorry to hear you have run into some issues while using the Sedo.com marketplace. Our security team does try to ensure our marketplace is safe and secure for everyone and part of this is reviewing accounts from time to time. As part of this review process something showing your...

true identity is needed to validate your account. This information is not kept and we simply need it reviewand confirm you are a valid person. The reason we ask for a passport or utility bill is because we have found these are ways to verify someone's identity and most people have these items as an option to provide. We are in no way looking to If you are running into issues providing the above options, you can always contact our security team at [email protected] and they will try to work with you to see if there are other options we can use to validate your account.I have also done a search on our backend but I’m not currently finding an account that matches your name or email address. I called the phone number you provided in the Revdex.com notice and left you a voicemail with my phone number. Please feel free to call me back and I will be happy to try and help further. I hope this has helped to answer any questions you might have regarding your account. Best regards, [redacted]--Transfer and Customer Care SupervisorSedo.com